Senior Specialist Customer Service Representative – Data Center Power & Automation, Field Service & Bid Management Lead – Global Uptime & Reliability Champion Driving Growth at brighthush

About brighthush

brighthush is a trailblazer in the electrification, automation, and digital transformation of data‑center and critical‑infrastructure environments. With a portfolio that spans power delivery, distribution, and advanced automation solutions, we empower operators, colocation providers, and enterprise customers to build cleaner, smarter, and more resilient facilities. Our mission is to accelerate the transition to sustainable, high‑performance data centers by marrying cutting‑edge technology with unmatched service excellence. Curiosity fuels our innovation, collaboration drives our execution, and a relentless focus on customer success shapes every project we undertake. Whether you’re designing a next‑generation power system or negotiating a multi‑year service contract, you’ll be part of a team that is redefining what it means to keep the world’s most critical infrastructure running flawlessly.

Why This Role Matters

As a Senior Specialist Customer Service Representative, you will be the linchpin that connects brighthush’s electrification expertise to the world’s most demanding data‑center clients. Your strategic influence will directly impact uptime, reliability, and operational efficiency in mission‑critical environments. By crafting compelling bids, managing technical and commercial proposals, and ensuring flawless execution, you will help customers keep their data centers running at peak performance while propelling brighthush’s growth in a rapidly expanding market. Your ability to translate complex technical solutions into persuasive commercial narratives will set the tone for success across the organization.

Key Responsibilities

Bid Development & Management

• Own the end‑to‑end bid lifecycle: From initial scoping and feasibility studies to final proposal submission, you will lead the creation, review, and delivery of field‑service proposals for data‑center power and automation projects.
• Cost estimation & pricing strategy: Accurately model costs, select optimal product mixes, and negotiate pricing and terms that balance customer value with margin targets.
• Cross‑functional collaboration: Partner with engineering, project management, finance, and procurement to ensure proposals are technically sound, commercially viable, and aligned with brighthush’s strategic goals.
• Bid performance analysis: Track win/loss ratios, margin outcomes, and customer feedback to continuously refine bid templates and best practices.
• Template development: Create and maintain a library of reusable bid components, ensuring consistency and speed across the organization.
• Risk assessment: Identify potential technical, financial, and regulatory risks in proposals and develop mitigation strategies.

Technical & Commercial Coordination

• Translate engineering designs into value‑driven narratives: Convert technical specifications into clear, customer‑centric language that highlights ROI, reliability, and future‑proofing.
• Maintain up‑to‑date knowledge: Stay current on product capabilities, industry best practices, and regulatory requirements to ensure proposals reflect the latest standards.
• Technical validation: Work with design teams to verify that proposed solutions meet performance, safety, and compliance criteria before they reach the customer.
• Pricing model refinement: Continuously improve cost models to reflect market changes, supplier dynamics, and internal cost structures.
• Stakeholder communication: Present technical and commercial concepts to senior executives, ensuring alignment and buy‑in.

Documentation & Compliance

• Maintain meticulous records: Store all bid documents, assumptions, and decision logs in a centralized repository for auditability and future reference.
• Ensure compliance: Verify that all submissions meet internal quality standards and external regulatory requirements.
• Version control: Manage document revisions and approvals to guarantee that the latest, most accurate information is presented to clients.
• Audit readiness: Prepare documentation for internal and external audits, ensuring transparency and traceability.

Client Engagement

• Primary point of contact: Serve as the main liaison for data‑center operators and colocation providers during the proposal phase.
• Value communication: Articulate complex technical solutions in clear, value‑driven narratives that resonate with customers and influence decision‑makers.
• Relationship building: Foster long‑term partnerships by delivering exceptional service, anticipating client needs, and providing proactive support.
• Feedback loop: Capture client insights and incorporate them into future bid strategies and product development.

Market Intelligence

• Industry trend monitoring: Keep abreast of emerging technologies, competitor offerings, and market dynamics.
• Strategic insights: Use market intelligence to refine brighthush’s value proposition and identify new business opportunities.
• Competitive analysis: Benchmark our solutions against industry leaders to ensure we remain the preferred choice for high‑performance data‑center infrastructure.
• Thought leadership: Contribute to whitepapers, webinars, and industry conferences to position brighthush as a market authority.

Travel & On‑Site Support

• Domestic travel: Travel as required to meet with clients, conduct site assessments, and support the execution of commissioned projects.
• On‑site troubleshooting: Provide expert guidance during installation, commissioning, and post‑deployment support to guarantee seamless integration.
• Site‑specific customization: Adapt proposals to unique site constraints, ensuring technical feasibility and customer satisfaction.

Continuous Improvement

• Process optimization: Identify gaps in bid creation, pricing accuracy, and time‑to‑quote, and propose enhancements to streamline workflows.
• Tool enhancement: Evaluate and implement new proposal management and CRM tools to increase efficiency and data accuracy.
• Knowledge sharing: Lead workshops and training sessions to disseminate best practices across the commercial and technical teams.
• Metrics development: Define and track key performance indicators (KPIs) for bid quality, win rates, and customer satisfaction.

Essential Qualifications

• Bachelor’s degree in STEM (Electrical Engineering, Mechanical Engineering, or related field) or Business Administration.
• 12+ years of experience in sales, commercial operations, engineering, or field service within the data‑center or industrial power sector.
• Proven track record of managing complex bids and proposals for high‑value, mission‑critical projects.
• Deep technical knowledge of power delivery, distribution systems, arc‑flash mitigation, and automation solutions.
• Strong analytical skills with the ability to translate technical data into compelling commercial narratives.
• Excellent communication and interpersonal skills capable of influencing stakeholders at all levels.
• Authorized to work in the United States and willing to travel domestically as needed.
• Project management certification (PMP, PRINCE2) or equivalent experience is highly desirable.

Preferred Qualifications

• Experience with data‑center commissioning, preventive maintenance, and 24/7 emergency service agreements.
• Familiarity with contract terms, conditions, and execution processes in a B2B environment.
• Proficiency in CRM and proposal management tools (e.g., Salesforce, Coupa, Win‑Win).
• Knowledge of industry standards such as Tier Standards, NERC CIP, and ISO 27001.
• Previous exposure to remote work models and virtual collaboration platforms.
• Experience in a global or multi‑region sales environment.

Skills & Competencies

• Technical Acumen: Ability to assess power system requirements, design solutions, and evaluate equipment specifications.
• Commercial Insight: Understanding of cost structures, margin drivers, and pricing strategies.
• Project Management: Capacity to coordinate cross‑functional teams, manage timelines, and deliver on commitments.
• Customer‑Centric Mindset: Passion for solving client problems and delivering measurable value.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Leadership: Influences peers and junior staff through mentorship and knowledge sharing.
• Strategic Thinking: Anticipates market shifts and aligns bid strategies with long‑term business goals.
• Data‑Driven Decision Making: Uses analytics to inform pricing, risk assessment, and performance improvement.
• Communication Excellence: Articulates complex technical concepts in clear, concise language for diverse audiences.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We offer a comprehensive development ecosystem that empowers you to grow, learn, and lead:

• Structured mentorship programs with senior leaders in sales, engineering, and operations.
• Access to industry conferences, technical workshops, and certification courses.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Clear promotion tracks within the Commercial Operations and Field Service divisions.
• Opportunities to lead global initiatives, such as expanding our data‑center service portfolio into new markets.
• Regular performance reviews paired with personalized development plans.
• Leadership training and executive coaching for high‑potential talent.
• Participation in innovation labs and product‑development sprints.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and work‑life balance. Our remote‑first model allows you to work from anywhere in the United States while staying connected through collaborative tools and regular virtual town halls. We celebrate diversity, encourage continuous learning, and reward creativity. Whether you’re troubleshooting a power outage or negotiating a multi‑year service contract, you’ll find a supportive community that values your contributions. Our culture is built on:

• Transparency: Open communication channels and data‑driven decision making.
• Collaboration: Cross‑departmental teams that break down silos.
• Recognition: Regular shout‑outs, spot awards, and milestone celebrations.
• Wellness: Flexible schedules, mental health resources, and wellness stipends.
• Community Impact: Volunteer days, sustainability initiatives, and partnerships with local NGOs.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $119,000 – $190,400 annually, commensurate with experience and qualifications.
• Incentives: Short‑term incentive plan and annual bonus potential.
• Health & Wellness: Choice of comprehensive medical, dental, and vision plans.
• Life & Disability: Company‑paid life insurance, accidental death & dismemberment coverage, and short‑term/long‑term disability benefits.
• Retirement: 401(k) plan with company match and Employee Stock Acquisition Plan.
• Paid Time Off: 11 paid holidays, flexible vacation policy, and parental leave up to 6 weeks.
• Additional Perks: Employee assistance program, wellness resources, pet insurance, and employee discount program.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Technology Stipend: Home‑office equipment allowance and high‑speed internet subsidy.

How to Apply

Ready to make a tangible impact on the world’s most critical infrastructure? Join brighthush and bring your expertise to a team that values innovation, collaboration, and customer success. Submit your application through our career portal or click the link below to start your journey with us.

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