Senior Specialist Customer Service Representative – Order Management & Process Optimization – Remote (Boise, ID) at brighthush

About brighthush

brighthush is a forward‑thinking consumer goods powerhouse that thrives on innovation, quality, and customer delight. With a portfolio of market‑leading brands that span pet care, garden solutions, and household essentials, we empower families to create healthier, happier homes. Our culture is built on collaboration, continuous improvement, and a relentless focus on delivering exceptional value to our customers. Whether you’re a seasoned professional or a rising star, brighthush offers a dynamic environment where your ideas can shape the future of the industry.

Why Join brighthush?

• Work from the comfort of your home while staying connected to a vibrant, high‑energy team.
• Be part of a company that invests in your growth through training, mentorship, and access to thousands of online courses.
• Enjoy a comprehensive benefits package that supports your health, well‑being, and financial security.
• Contribute to a culture that celebrates diversity, inclusion, and the unique perspectives of every team member.

Position Overview

As a Senior Specialist Customer Service Representative, you will be the linchpin of our Order Management team. Your role will involve processing high‑volume customer orders, ensuring accuracy, and driving continuous process improvements. You will work closely with cross‑functional partners—Distribution, Credit, Accounts Receivable, Sales & Operations Planning—to guarantee that every order is fulfilled on time, within budget, and with the highest level of customer satisfaction.

Key Responsibilities

• Order Processing & Accuracy: Handle standard and EDI orders received via telephone, fax, email, and electronic data interchange. Verify order details, resolve discrepancies, and ensure timely invoicing and shipment.
• Customer Interaction: Resolve inquiries and complaints with professionalism and empathy. Use SAP, Oracle, AS400, and other enterprise systems to access customer data and provide real‑time updates.
• Process Improvement: Identify bottlenecks, propose solutions, and implement best practices to enhance order accuracy, product availability, and delivery timelines.
• Audit & Compliance: Support SOX audit controls by conducting weekly self‑and partner‑order audits, ensuring adherence to internal policies and regulatory requirements.
• Cross‑Functional Collaboration: Liaise with Distribution, Credit, Accounts Receivable, and Sales & Operations Planning to resolve issues and maintain service level agreements.
• Documentation & Reporting: Maintain detailed records of all customer interactions, order statuses, and process changes. Generate reports for management review.
• Team Leadership: Mentor junior team members, share best practices, and contribute to a culture of continuous learning.

Essential Qualifications

• Minimum 3 years of experience in multi‑product customer service or sales, preferably in a high‑volume environment.
• Proficiency with Microsoft Office Suite (Excel, Outlook) and strong analytical skills.
• Experience with enterprise systems such as SAP, Oracle, AS400, or similar platforms.
• Excellent written and verbal communication skills, with a polite and positive phone demeanor.
• Strong attention to detail, goal orientation, and the ability to prioritize tasks under tight deadlines.
• Self‑motivated, able to work independently and as part of a collaborative team.

Preferred Qualifications

• Background in consumer products or a related industry.
• Experience with Electronic Data Interchange (EDI) and resolving inbound/outbound order errors.
• Knowledge of SOX audit processes and compliance requirements.
• Familiarity with A+ support or similar technical troubleshooting environments.
• Demonstrated ability to drive process improvements and cost‑effective solutions.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving: Analytical thinker who can diagnose issues quickly and propose effective solutions.
• Technology Savvy: Comfortable navigating multiple software platforms and adapting to new tools.
• Time Management: Ability to juggle multiple orders and tasks while maintaining accuracy.
• Communication: Clear, concise, and professional in all interactions—written, verbal, and digital.
• Team Player: Collaborative spirit that thrives in a cross‑functional environment.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the products we bring to market. We offer:

• Structured onboarding and continuous training programs to sharpen your skills.
• Mentorship from seasoned leaders who are committed to your professional development.
• Access to a library of online courses covering everything from advanced SAP techniques to leadership fundamentals.
• Clear promotion tracks within the Order Management, Customer Service, and Operations teams.
• Opportunities to lead process improvement projects and influence company‑wide initiatives.

Work Environment & Culture at brighthush

Our remote work model is designed for flexibility and productivity. You’ll have a dedicated home office setup, reliable technology, and a supportive virtual community. We celebrate:

• Inclusive teamwork that values diverse perspectives.
• Innovation that encourages experimentation and learning from failure.
• Recognition programs that reward outstanding performance and creative problem‑solving.
• Work‑life balance initiatives, including paid parental leave and flexible scheduling.

Compensation, Perks & Benefits

While specific salary ranges are determined by experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Comprehensive medical, dental, and vision coverage.
• Free life and disability insurance.
• Health and dependent care flexible spending accounts.
• 401(k) plan with a 3% company match and discretionary contributions.
• Paid vacation, holidays, and sick leave.
• Employee Assistance Program for mental and financial wellness.
• Discounts on cell phones, movie tickets, gym memberships, and more.
• On‑demand pay options and a referral program with cash bonuses.

How to Apply

Ready to make an impact at brighthush? Submit your resume and a cover letter that highlights your experience with high‑volume order processing, SAP or similar systems, and any process improvement initiatives you’ve led. We’re excited to learn how you can contribute to our mission of delivering exceptional customer experiences.

Join brighthush Today

At brighthush, we believe that great ideas come from great people. If you’re a customer‑service champion who thrives in a fast‑paced, data‑driven environment, we want to hear from you. Apply now and become part of a team that’s redefining the consumer goods landscape—one order at a time.