Senior Strategic Account Manager – Customer Success & Partnerships Lead – Driving Data‑Driven Growth, Long‑Term Relationships, and Operational Excellence at brighthush

About brighthush

brighthush is a global logistics powerhouse that blends a storied industrial heritage with cutting‑edge technology and an unwavering commitment to customer delight. From our flagship hub in Lake Oswego, Oregon, to the farthest corners of the world, we orchestrate the movement of goods with precision, safety, and sustainability. Our people are the engine of our success, and we nurture a culture that celebrates diversity, fosters continuous learning, and rewards bold innovation.

Why brighthush is the Place to Grow Your Career

• Impact at Scale – Shape the future of logistics by ensuring every shipment arrives on time, on budget, and with the highest level of service.
• Collaborative Innovation – Work side‑by‑side with cross‑functional teams that champion data‑driven decision making and open communication.
• Clear Career Pathways – Benefit from formal training, mentorship, and a transparent ladder that rewards performance and initiative.
• Flexible Work Model – Enjoy a hybrid schedule that blends remote collaboration with in‑office engagement at our modern, eco‑friendly campus.
• Comprehensive Rewards – Competitive salary, robust health benefits, generous paid time off, and wellness programs that support your well‑being.
• Global Exposure – Collaborate with international partners, travel to global hubs, and gain insights into diverse markets.
• Innovation Hub – Participate in hackathons, pilot projects, and emerging technology initiatives that shape the future of freight.

Position Overview

The Senior Strategic Account Manager – Customer Success & Partnerships Lead is a cornerstone of brighthush’s commitment to excellence. This role bridges the gap between our customers and internal stakeholders, owning the full lifecycle of account activities. You will translate customer insights into actionable strategies, drive cross‑functional execution, and cultivate long‑term relationships that fuel sustainable growth. In this capacity, you will be the voice of the customer within brighthush, ensuring that every interaction reflects our core values of safety, quality, and customer satisfaction.

Key Responsibilities

• Build and nurture high‑impact relationships with key customers, becoming their trusted advisor and advocate within brighthush.
• Own the day‑to‑day account operations, from onboarding to renewal, ensuring seamless service delivery and proactive problem resolution.
• Leverage data analytics to uncover customer trends, forecast demand, and recommend tailored solutions that align with business objectives.
• Serve as the primary point of contact for inbound inquiries in Salesforce, coordinating with operations, logistics, and technical teams to deliver timely, accurate responses.
• Conduct regular check‑ins with customers to gauge satisfaction, capture feedback, and identify upsell or renewal opportunities.
• Partner with product and engineering teams to influence roadmap decisions based on customer needs and market dynamics.
• Lead cross‑functional initiatives that streamline processes, improve service quality, and enhance the overall customer experience.
• Analyze operational and customer data to spot emerging trends, recommend process improvements, and support data‑driven decision making.
• Maintain strict confidentiality of customer information, safeguarding trust and compliance with data protection standards.
• Document success stories, best practices, and lessons learned to enrich the organization’s knowledge base.
• Represent brighthush at industry conferences, trade shows, and customer events to strengthen brand presence and gather market intelligence.
• Mentor junior account managers and customer success associates, fostering a culture of continuous improvement and knowledge sharing.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Supply Chain, or a related field, or equivalent professional experience.
• Minimum of five (5) years of proven experience in account management, customer success, or a related customer‑centric role.
• Exceptional written and verbal communication skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to manage complex assignments independently, prioritize competing demands, and deliver consistent results.
• Strong analytical mindset, with proficiency in interpreting data, identifying trends, and translating insights into action.
• Experience with CRM systems, preferably Salesforce, and a willingness to master additional business tools.
• Knowledge of logistics, supply chain, or freight operations is highly desirable.
• Adaptability to evolving processes, with a track record of recognizing exceptions and escalating appropriately.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and a passion for continuous learning.
• Demonstrated commitment to safety, quality, and customer satisfaction in a fast‑paced environment.

Preferred Qualifications

• Experience in railcar leasing, asset lifecycle management, or related freight services.
• Prior exposure to data‑driven customer success frameworks and performance metrics.
• Willingness to work on‑site at our Lake Oswego office, with remote options considered based on business needs.
• Experience with advanced analytics platforms (e.g., Tableau, Power BI) or programming languages (Python, SQL).
• Industry certifications such as Certified Supply Chain Professional (CSCP) or Certified Customer Success Manager (CCSM).

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and anticipating client needs.
• Data‑Driven Decision Making – Ability to translate metrics into actionable insights that drive growth.
• Collaboration & Influence – Skilled at working with cross‑functional teams and influencing stakeholders.
• Project Management – Strong organizational skills, with a track record of managing multiple priorities simultaneously.
• Communication – Clear, concise, and persuasive communication in both written and verbal formats.
• Problem Solving – Creative and analytical approach to resolving complex issues.
• Adaptability – Comfortable navigating change and evolving processes.
• Leadership – Ability to mentor and inspire junior team members, fostering a culture of excellence.
• Technical Proficiency – Comfortable with CRM, data visualization, and basic analytics tools.

Career Growth & Learning Opportunities

At brighthush, we believe in unlocking your full potential. As a Senior Strategic Account Manager, you will:

• Progress to senior leadership roles such as Account Director, Customer Success Lead, or even Vice President of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy, service delivery, and the overall customer journey.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and technical training.
• Mentor junior team members, fostering a culture of knowledge sharing and professional development.
• Gain exposure to emerging technologies such as AI‑powered analytics, IoT tracking, and blockchain for supply chain transparency.
• Attend global conferences and industry forums to represent brighthush and stay ahead of market trends.
• Earn recognition through our internal awards program for outstanding customer impact and innovation.

Work Environment & Culture

Our culture is built on the principles of Safety, Quality, Respect for People, and Customer Satisfaction. We champion an IDEAL framework—Inclusion, Diversity, Engagement, Access, and Leadership—ensuring that every employee feels valued and empowered. At brighthush, you’ll experience:

• Open communication channels and transparent decision making.
• Collaborative teams that celebrate wins and learn from challenges.
• A supportive environment that encourages work‑life balance and personal well‑being.
• Regular team events, hackathons, and community outreach initiatives.
• Access to state‑of‑the‑art facilities, including a fully equipped fitness center and wellness rooms.
• Flexible work arrangements—remote or hybrid—to support a healthy work‑life balance.
• Employee resource groups that promote inclusion and professional growth.
• Annual company retreats that foster team cohesion and strategic alignment.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to customer satisfaction, account growth, and operational excellence.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness programs, including gym memberships, mental health resources, and on‑site wellness days.
• Flexible work arrangements—remote or hybrid—to support a healthy work‑life balance.
• Employee assistance program (EAP) and financial wellness resources.
• Annual performance reviews with clear career progression pathways.

How to Apply

Ready to make a tangible impact on the freight rail industry? Submit your application through our secure portal and join a team that values innovation, integrity, and excellence.

For more information or to request accommodations during the application process, please contact [email protected] or call us at 503‑684‑7000.

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Join brighthush Today

At brighthush, we’re not just building a company—we’re building a community of innovators who transform the way goods move worldwide. If you’re passionate about customer success, thrive in a dynamic environment, and want to grow your career while making a real difference, we want to hear from you. Apply now and become a key player in our journey toward excellence.