Senior Strategic Account Manager – Public Sector & Education (SLED) – Revenue Growth, Renewal Strategy, Customer Success & Digital Infrastructure Innovation – Remote Leadership Role at brighthush

About brighthush

brighthush has been a trailblazer in the telecommunications and digital infrastructure space for over 18 years. With a global footprint that spans fiber, cloud, and edge solutions, we empower governments, educational institutions, and public‑sector organizations to build resilient, future‑ready networks. Our mission is simple: deliver the connective tissue that fuels innovation, education, and public service. As a leader in the industry, brighthush values collaboration, integrity, and a relentless focus on customer success.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates bold ideas, continuous learning, and a shared commitment to excellence. We invest heavily in professional development, offering mentorship, cross‑functional training, and access to industry conferences. Our remote‑first model gives you the flexibility to work from anywhere in the continental United States while staying connected to a vibrant, global team. If you thrive in a fast‑paced, high‑impact environment and want to shape the future of public‑sector connectivity, brighthush is the place for you.

Role Overview

As a Remote Senior Strategic Account Manager – SLED, you will be the strategic partner for our largest public‑sector and education accounts. You will own the end‑to‑end revenue protection lifecycle: from renewal execution and churn mitigation to expansion and multi‑year planning. Your deep understanding of state procurement, E‑rate funding, and complex RFP processes will enable you to translate customer priorities into actionable account strategies that drive both revenue and customer satisfaction.

Key Responsibilities

• Build and nurture executive relationships: Develop strong operational, commercial, and executive ties with public‑sector and education customers and their internal account teams. Foster trust and become the go‑to advisor for strategic decisions.
• Strategic account planning: Craft multi‑year account, renewal, and network plans that align with customer priorities, service needs, contract position, funding cycles, procurement timelines, competitive risk, and financial exposure.
• Revenue stewardship: Own revenue protection, churn management, renewal execution, and expansion strategy for assigned accounts. Monitor key metrics and proactively address risks.
• Complex renewal leadership: Lead multi‑service, multi‑location, or multi‑year renewals, RFP/RFQ responses, and executive business reviews. Ensure seamless execution and high customer satisfaction.
• E‑rate alignment: Develop and execute customer strategies that sync with E‑rate funding cycles, eligible service categories, RFP timelines, budget cycles, and procurement requirements.
• Growth partnership: Identify and advance growth opportunities in partnership with Sales by understanding customer infrastructure needs, funding availability, upcoming procurements, technology initiatives, and service expansion opportunities.
• Procurement navigation: Leverage state contract vehicles, cooperative purchasing programs, education consortiums, and other public‑sector procurement mechanisms to support renewals and growth.
• Churn forecasting and mitigation: Manage material churn forecasts and mitigation plans while balancing customer outcomes with pricing discipline, contract terms, margin, capital recovery, and long‑term account value.
• Contract strategy: Develop and negotiate save, replacement, portability, migration, network‑redesign, relocation, decommission, and contract‑restructuring strategies appropriate to the customer and procurement environment.
• Commercial judgment: Provide senior commercial judgment on credits, ETL, portability, contract exceptions, rate increases, renewal pricing, and appropriate revenue treatment.
• Cross‑functional coordination: Coordinate complex customer requirements and decisions across Sales, Sales Engineering, Finance, Billing, Legal, Deal Management, Service Assurance, Service Delivery, Product, and Operations.
• Customer advisory: Serve as a knowledgeable advisor on brighthush services and their alignment to public‑sector and education requirements, procurement processes, and funding programs.
• Market intelligence: Monitor changes in relevant funding, procurement, and market conditions and translate those changes into actionable account strategies.
• Executive engagement: Lead customer business reviews and executive engagements focused on service performance, business priorities, upcoming procurements, renewal readiness, funding opportunities, and future network requirements.
• Mentorship and playbook development: Mentor less‑experienced CAMs and contribute to renewal playbooks, training, negotiation practices, and operating standards, particularly for Public Sector and Education accounts.

Essential Qualifications

• Experience: Minimum 6+ years in Customer Retention, Strategic Account Management, Client Services, Sales, or a comparable customer‑facing role; senior assignments typically require 8+ years.
• Track record: Proven success managing large, complex SLED accounts, including public‑sector, government, education, K‑12, higher education, or similarly procurement‑intensive organizations.
• Relationship depth: Deep experience managing complex, strategic, or high‑revenue customer relationships with multiple stakeholders and extended buying cycles.
• E‑rate expertise: Expertise in the E‑rate program, including the ability to align brighthush services and customer strategies with E‑rate funding cycles, eligible service categories, application timelines, and related procurement requirements.
• Procurement knowledge: Strong understanding of SLED procurement processes, including RFP/RFQ development, formal bid processes, state contract vehicles, cooperative purchasing programs, and education consortiums.
• Government insight: Familiarity with state and local government purchasing environments and the ability to navigate complex procurement, contracting, budgeting, and approval processes.
• Renewal mastery: Advanced experience in renewals, retention, commercial negotiations, RFP/RFQ response, contract execution, and revenue preservation.
• Revenue analytics: Strong understanding of churn, gross and net revenue retention, renewal performance, discount performance, and recurring‑revenue management.
• Executive communication: Executive‑level communication, presentation, negotiation, and facilitation skills, with the ability to build credibility across customer stakeholders ranging from operational users to senior decision makers.
• Organizational acumen: Strong analytical, organizational, project‑management, and problem‑solving skills, with the ability to manage complex timelines and multiple competing priorities.
• Cross‑functional collaboration: Ability to work effectively across Sales, Sales Engineering, Finance, Legal, Operations, Service Delivery, Product, and other cross‑functional teams.
• Travel readiness: Willingness and ability to travel based on customer and business needs.
• Industry experience: Significant telecommunications / digital infrastructure experience preferred.
• Education: Bachelor’s degree or equivalent experience in Business, Sales, Public Administration, Education, or a related field preferred.

Preferred Qualifications

• Experience with state contract vehicles such as the Statewide Technology Services (STS) or the Statewide Procurement System (SPS).
• Prior exposure to federal procurement programs like the Federal Communications Commission (FCC) or the Department of Defense (DoD) procurement processes.
• Knowledge of emerging technologies such as 5G, edge computing, and cloud‑native networking.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and data‑analysis tools (e.g., Tableau, Power BI).
• Track record of exceeding renewal and expansion targets in a high‑volume, high‑complexity environment.

Skills & Competencies

• Strategic thinking: Ability to see the big picture, anticipate market shifts, and align account strategies with long‑term business goals.
• Communication & storytelling: Exceptional communication and storytelling ability to articulate value propositions and complex technical concepts to diverse audiences.
• Negotiation prowess: Skilled negotiator with a consultative sales approach that balances customer needs with company profitability.
• Data‑driven decision making: Leverage analytics to inform strategy, forecast revenue, and measure success.
• Project management: Strong project management and cross‑functional collaboration skills to deliver on time and within budget.
• Adaptability: Resilience and adaptability in a fast‑moving, ambiguous environment.
• Learning mindset: Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Senior Strategic Account Manager, you’ll have the chance to:

• Progress to a Director of Account Management or a Senior Director of Public‑Sector Strategy role.
• Lead cross‑functional initiatives that influence product development, pricing strategy, and market expansion.
• Participate in executive‑level strategy sessions and contribute to the company’s long‑term vision.
• Access a robust learning platform that includes certifications in project management, negotiation, and public‑sector procurement.
• Mentor junior CAMs and share best practices across the organization.

Work Environment & Culture at brighthush

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from anywhere in the continental United States while staying connected through weekly virtual town halls, real‑time collaboration tools, and an internal social network. We celebrate diversity, equity, and inclusion, and we’re committed to creating an environment where every voice is heard and every idea can flourish.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Life insurance and disability coverage.
• 401(k) retirement savings plan with company match.
• Generous paid time off, including paid parental leave.
• Annual incentive plans for non‑sales roles and sales incentive plans for sales roles.
• Professional development budget and access to industry conferences.
• Flexible work hours and remote work flexibility.

How to Apply

If you’re ready to take your career to the next level and help public‑sector organizations build the infrastructure of tomorrow, we want to hear from you. Submit your application through our online portal and join a team that’s redefining connectivity for the public good.

brighthush – Where Innovation Meets Impact

At brighthush, we don’t just build networks; we build relationships, opportunities, and a brighter future for communities across the nation. Your expertise will help shape the next generation of public‑sector connectivity, ensuring that schools, government agencies, and community organizations have the reliable, high‑performance infrastructure they need to thrive. If you’re passionate about making a tangible difference, we invite you to apply today and become part of the brighthush story.