Senior Strategic Account Manager – Veterinary Practice Partnerships & Customer Success Lead – Remote (US) – Driving Growth, Innovation, and Strategic Partnerships at brighthush

About brighthush

brighthush is not just a technology company; it is a movement that is reshaping the animal health landscape. By marrying cutting‑edge software, data analytics, and a deep commitment to veterinary excellence, we empower more than 25,000 veterinary hospitals across every U.S. state to deliver superior care. Our unified ecosystem—spanning procurement, e‑commerce, and practice management—creates a seamless, end‑to‑end experience for clinicians and pet owners alike.

Backed by leading venture capital from Silicon Valley, New York, and Miami, brighthush is a fast‑growing, mission‑driven organization that is redefining a $50 billion industry. We don’t just build products; we build partnerships. Our culture thrives on curiosity, collaboration, and a relentless drive to solve real problems for veterinary professionals.

Why brighthush?

Every day, we help veterinary teams streamline operations, reduce costs, and focus more on patient care. If you are passionate about veterinary care, excited by the prospect of shaping the future of animal health, and eager to grow in a dynamic startup environment, brighthush is the place for you. We offer a remote‑first workplace that empowers you to work from anywhere in the U.S., while still being part of a high‑performing, distributed team that celebrates success, learns from failure, and values every voice.

The Role: Senior Strategic Account Manager – Veterinary Practice Partnerships & Customer Success Lead

As a Senior Strategic Account Manager, you will be the strategic bridge between brighthush’s platform and the veterinary hospitals that rely on us daily. Your focus will be on cultivating deep, long‑term relationships with corporate hospital groups, understanding their evolving needs, and translating those insights into actionable strategies that drive both customer success and product innovation. This fully remote, U.S.‑based role offers the flexibility to work from anywhere while collaborating with a distributed, high‑performing team.

Key Responsibilities

• Client Relationship Leadership – Serve as the primary point of contact for all day‑to‑day communication with corporate partners, ensuring a seamless, high‑quality experience that aligns with their business objectives.
• Strategic Account Planning – Design and execute a comprehensive corporate account strategy that includes growth plans, renewal tactics, and upsell opportunities.
• Stakeholder Engagement – Build trust with key decision‑makers and champions within each account, positioning yourself as a trusted advisor who understands their unique challenges.
• Business Reviews & Value Demonstration – Lead quarterly business reviews, crafting narratives that showcase ROI, adoption metrics, and future roadmap alignment.
• Feedback Loop Creation – Gather continuous product feedback from partners, synthesize insights, and collaborate with product teams to prioritize features that deliver maximum value.
• Market Intelligence – Stay ahead of consolidation trends in the veterinary sector, identifying opportunities for brighthush to strengthen its competitive position.
• Prospecting & Relationship Nurturing – Identify and engage non‑contracted corporate consolidators, educating them on brighthush’s value proposition and positioning the company for future partnership.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Marketing, and Customer Success teams to ensure a unified approach to partner success.
• Data‑Driven Insight Generation – Leverage analytics to uncover usage patterns, adoption barriers, and growth levers across the portfolio of partners.
• Thought Leadership – Represent brighthush at industry events, webinars, and roundtables, sharing best practices and positioning the brand as a thought leader in veterinary technology.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Veterinary Science, or a related field.
• 8+ years of experience in account management, preferably within SaaS or technology‑driven B2B environments.
• Proven track record of building and maintaining executive‑level relationships.
• Exceptional verbal, written, and presentation skills – able to articulate complex concepts to diverse audiences.
• Strong analytical mindset with the ability to interpret data and translate findings into actionable strategies.
• Excellent time and process management – adept at juggling multiple high‑priority accounts simultaneously.
• Self‑motivated, proactive, and comfortable working in a fast‑paced startup culture.
• Passion for veterinary care and a desire to contribute to the future of animal health.

Preferred Qualifications

• Experience in the veterinary or animal health industry.
• Background in customer success or account management within a SaaS ecosystem.
• Knowledge of procurement, e‑commerce, or practice management solutions for veterinary practices.
• Prior experience working with corporate hospital groups or large consolidated entities.
• Demonstrated ability to influence product roadmaps based on customer insights.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Relationship Management – Building trust and rapport with stakeholders at all levels.
• Data‑Driven Decision Making – Leveraging metrics to guide account strategies.
• Communication – Clear, concise, and persuasive in both written and verbal formats.
• Problem Solving – Turning challenges into opportunities for growth.
• Collaboration – Working seamlessly across cross‑functional teams.
• Adaptability – Thriving in a rapidly evolving startup environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Senior Strategic Account Manager, you will:

• Lead high‑impact initiatives that influence product direction and company strategy.
• Mentor junior account managers and contribute to building a world‑class customer success organization.
• Participate in executive‑level strategy sessions, gaining exposure to senior leadership and industry trends.
• Access continuous learning resources, including industry certifications, leadership workshops, and mentorship programs.
• Enjoy a clear path to senior leadership roles such as Director of Account Management or VP of Customer Success.

Work Environment & Company Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote‑first approach means you’ll work with a diverse, high‑performing team spread across the U.S., leveraging modern collaboration tools to stay connected. We celebrate successes, learn from failures, and encourage every team member to bring fresh ideas to the table. Our values—innovation, integrity, impact, and inclusivity—guide every decision we make.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and equity participation. Additional benefits include:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

Ready to shape the future of veterinary care and drive meaningful partnerships? Submit your resume and a cover letter that highlights your experience in account management, customer success, and the veterinary industry. Tell us why you’re excited about the opportunity to lead strategic relationships at brighthush.

We look forward to exploring how your expertise can help us continue to innovate and deliver unparalleled value to veterinary professionals across the country.