Senior Strategic Accounts Customer Success Manager – Enterprise Fleet Operations & Digital Transformation (Remote, USA)

About brighthush

brighthush is a trailblazer in the fleet management and driver safety arena, redefining how businesses orchestrate their physical operations. Since its inception in 2013, brighthush has grown from a visionary startup to a global powerhouse with a vibrant workforce of over 1,000 professionals. Our mission is simple yet powerful: to empower fleets worldwide with data-driven insights, cutting‑edge technology, and unparalleled customer support, ultimately enhancing safety, productivity, and profitability.

Operating from our headquarters in San Francisco, brighthush has cultivated a culture that thrives on innovation, collaboration, and a relentless focus on customer success. We are proud to be a remote‑first organization, offering the flexibility and autonomy that modern professionals demand while maintaining a cohesive, high‑performing team that spans across the United States.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the operations of Fortune 500 fleets, government agencies, and emerging startups alike.
• Career Growth – We champion internal mobility, offering clear pathways to leadership roles in Customer Success, Product, and Sales.
• Learning & Development – Access to a robust learning platform, industry conferences, and mentorship programs.
• Inclusive Culture – A diverse, inclusive environment where every voice is heard and valued.
• Competitive Compensation – A comprehensive package that includes base salary, performance bonuses, equity, and a suite of benefits.

Key Responsibilities

As a Strategic Accounts Customer Success Manager at brighthush, you will be the linchpin between our enterprise customers and the entire brighthush ecosystem. Your role will encompass a blend of strategic planning, operational execution, and cross‑functional collaboration.

• Lead the end‑to‑end adoption journey for high‑value accounts, ensuring customers realize maximum ROI from our platform.
• Build and nurture C‑suite relationships, positioning yourself as a trusted advisor who understands the strategic imperatives of each client.
• Collaborate with Product Management to capture and prioritize feature requests, translating customer pain points into actionable product enhancements.
• Serve as the subject‑matter expert on all brighthush product capabilities, delivering tailored training sessions and best‑practice workshops.
• Drive initiatives that elevate product adoption, such as usage analytics reviews, adoption heat‑maps, and targeted enablement campaigns.
• Proactively uncover emerging challenges and expectations across all stakeholder levels, ensuring a holistic view of client needs.
• Partner with Account Executives, Onboarding, Professional Services, Sales Engineers, and other internal teams to align on customer engagement strategies.
• Maintain high renewal rates by demonstrating tangible value, supporting goal attainment, and identifying optimization opportunities.
• Identify upsell and expansion opportunities to grow the Net Revenue Retention (NRR) for your portfolio while exceeding renewal and retention metrics.
• Collect and analyze usage data to surface insights on feature adoption, usage patterns, and potential areas for improvement.
• Act as the primary escalation point for all customer issues, ensuring swift resolution and continuous improvement.
• Champion customer experience enhancements across product and process lines, feeding back insights to the broader organization.
• Lead client enablement initiatives, ensuring customers can fully leverage new features and services through training and support.
• Own value realization activities, including joint success planning, business reviews, and ROI reporting.
• Engage clients in thought leadership and product marketing conversations, creating cross‑sell opportunities and organic upsells.
• Manage renewal processes, turning renewals into predictable, value‑driven events.
• Advocate for clients internally, preventing escalations and driving swift, effective resolutions when they arise.
• Serve as the steward of the account, championing client needs across all non‑selling touchpoints.
• Leverage technical expertise to act as the first line of triage, empowering clients to become self‑sufficient and reducing tier‑1 support load.

Essential Qualifications

• 5+ years of experience in Enterprise Customer Success, Sales, or Account Management, with a proven track record of driving adoption, retention, and expansion.
• Demonstrated ability to build and sustain relationships at multiple management levels, including C‑suite executives.
• Strong analytical mindset with the ability to interpret usage data, derive actionable insights, and present findings to both technical and non‑technical audiences.
• Exceptional project management skills, with a keen eye for detail and the ability to juggle multiple high‑impact initiatives simultaneously.
• Proven problem‑solving aptitude, capable of navigating ambiguity and delivering creative, customer‑centric solutions.
• Experience working in a high‑growth, fast‑paced environment, setting personal objectives and prioritizing impact‑driven activities.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders across the organization.
• Authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Preferred Qualifications

• Background in fleet management, logistics, or transportation technology.
• Experience with SaaS platforms and a deep understanding of subscription‑based business models.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) and experience creating dashboards for executive audiences.
• Previous experience in a strategic account management role, managing a portfolio of high‑value enterprise customers.
• Familiarity with customer success metrics such as NPS, CSAT, and NRR, and the ability to use them to drive strategy.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap.
• Relationship Management – Building trust and credibility with stakeholders at all levels.
• Data‑Driven Decision Making – Leveraging analytics to inform strategy and measure success.
• Cross‑Functional Collaboration – Working seamlessly with Product, Sales, Engineering, and Support.
• Change Management – Guiding customers through transformation initiatives and adoption cycles.
• Resilience & Adaptability – Thriving in a dynamic environment with evolving priorities.
• Customer Advocacy – Championing the customer’s voice within the organization.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Strategic Accounts Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or Head of Enterprise Accounts.
• Take on cross‑functional projects that influence product development, go‑to‑market strategies, and global expansion.
• Participate in leadership training programs, mentorship circles, and industry conferences.
• Earn certifications in customer success, project management, or data analytics to enhance your skill set.
• Contribute to thought leadership pieces, whitepapers, and speaking engagements at industry events.

Work Environment & Culture

brighthush is built on the principles of autonomy, collaboration, and continuous improvement. Our remote‑first model means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and all‑hands meetings.
• Monthly cross‑departmental hackathons and innovation challenges.
• Regular virtual coffee chats and informal networking events.
• Access to a digital collaboration suite (Slack, Teams, Miro, etc.) that keeps teams aligned.

Compensation & Benefits

While the exact figures will vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to individual and company metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, vision, and pharmacy benefits.
• Paid time off, sick leave, and flexible work arrangements.
• Short‑term and long‑term disability coverage.
• Life insurance and 401(k) with company match.
• Professional development stipend and tuition reimbursement.

How to Apply

Ready to take the next step in your career and help shape the future of fleet management? Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply to brighthush Today

Conclusion

As a Strategic Accounts Customer Success Manager at brighthush, you will be at the forefront of a mission that transforms how fleets operate worldwide. You will partner with C‑suite leaders, influence product direction, and drive measurable business outcomes for our most valuable customers. If you are a customer‑centric, data‑driven, and growth‑oriented professional looking to make a tangible impact, we want to hear from you.

Join brighthush and become part of a team that is redefining the future of fleet operations—one customer success story at a time.