Senior Strategic Customer Engagement Manager – Dermatology & Hidradenitis Suppurativa (HS) Therapy – Field Sales & Integrated Care Lead – Berlin, Leipzig, Dresden – Driving Patient‑Centric Innovation, Transformative Care, and Market Leadership at brighthush

About brighthush

brighthush is more than a biopharmaceutical company – we are a movement that is redefining how chronic skin disorders are treated across Europe. With a portfolio that spans cutting‑edge dermatology therapies, pioneering oncology solutions, and rare disease interventions, we are driven by a single, powerful mission: to deliver breakthrough treatments to patients who need them most while empowering clinicians with the knowledge, tools, and support to provide optimal, patient‑centric care. Our scientists, clinicians, and business leaders collaborate across disciplines to translate the latest scientific discoveries into tangible health outcomes. We are a community of innovators committed to improving lives through science, empathy, and relentless curiosity.

At brighthush, culture is more than a set of values—it is a living, breathing ecosystem that nurtures scientific excellence, collaborative partnerships, and an unwavering commitment to patient outcomes. Every team member is encouraged to innovate, collaborate, and bring their unique perspective to the table. We celebrate diversity, champion open dialogue, and reward creative thinking. Our modern offices in Berlin, Leipzig, and Dresden provide flexible workspaces that support both in‑office collaboration and remote work, ensuring that every employee can thrive in a dynamic environment.

Why This Role Matters

Hidradenitis suppurativa (HS) is a chronic, inflammatory skin disorder that profoundly impacts patients’ quality of life. The launch of our first‑in‑class HS therapy marks a pivotal moment for brighthush and for the dermatology community. As the Senior Strategic Customer Engagement Manager (CEM), you will be the linchpin between our innovative product, the dermatology community, and the multidisciplinary care teams that treat HS patients. Your role blends scientific expertise, strategic account management, and network development to ensure that our therapy is positioned, adopted, and integrated into everyday clinical practice.

In a therapeutic area where coordinated care across dermatology, surgery, wound care, nursing, and patient advocacy groups is essential, your work will directly influence the trajectory of patient outcomes. By building a robust, patient‑centered ecosystem, you will help clinicians navigate complex care pathways, accelerate treatment adoption, and ultimately improve the lives of thousands of patients across Germany.

Role Overview

The Senior Strategic Customer Engagement Manager will serve as the primary bridge between brighthush’s HS therapy and the healthcare ecosystem in Berlin, Leipzig, and Dresden. You will develop and execute a comprehensive engagement strategy that aligns with brighthush’s commercial objectives while placing patient welfare at the forefront. Your responsibilities will span stakeholder mapping, ecosystem activation, product positioning, territory strategy, sales execution, and market intelligence. You will collaborate closely with medical affairs, marketing, sales operations, finance, and product development to create a seamless, compliant, and impactful customer experience.

Key Responsibilities

Network & Stakeholder Management

• Identify, engage, and maintain relationships with key external experts (KEEs) – dermatologists, surgeons, wound care specialists, nurses, and patient organization leaders – across Berlin, Leipzig, and Dresden.
• Map decision‑making structures and patient pathways within each center to tailor engagement strategies that resonate with local realities.
• Facilitate multidisciplinary meetings, case conferences, and scientific exchanges that promote evidence‑based care and continuous learning.
• Develop and maintain a comprehensive stakeholder database that tracks interactions, preferences, and engagement history, ensuring a data‑driven approach to outreach.
• Collaborate with the medical affairs team to guarantee that all scientific communications are accurate, compliant, and aligned with the latest evidence.

Activation & Collaboration

• Activate a comprehensive HS care ecosystem by connecting hospitals, office‑based specialists, nursing networks, and patient advocacy groups.
• Organize local sponsorships, educational events, and continuing medical education (CME) sessions to raise awareness of HS and our therapy.
• Champion structured, cross‑sector collaboration that enhances patient outcomes and streamlines care pathways.
• Coordinate with the marketing team to launch local awareness campaigns that highlight the unique benefits of our HS therapy.
• Act as a liaison between clinical teams and the product development pipeline, providing real‑world insights that shape future iterations.

Product Positioning & Communication

• Collaborate closely with marketing and brand teams to develop tailored positioning strategies that highlight the unique value of our HS therapy.
• Deliver persuasive, needs‑based communication to clinicians and stakeholders, ensuring a deep understanding of disease biology, treatment guidelines, clinical data, and the competitive landscape.
• Maintain up‑to‑date knowledge of emerging research, guidelines, and regulatory updates that influence HS treatment.
• Prepare and deliver high‑impact presentations, webinars, and scientific talks tailored to diverse audiences.
• Ensure all messaging is compliant with local regulations and internal brand guidelines.

Territory & Account Strategy

• Design and execute strategic Customer Engagement Plans for the assigned territory to maximize product adoption, sales, and market share.
• Leverage data analytics to identify high‑potential accounts and prioritize outreach efforts.
• Track and report on key performance indicators (KPIs), including engagement metrics, product uptake, and patient outcomes.
• Develop a territory map that identifies key hospitals, specialty clinics, and community practices.
• Collaborate with the sales operations team to refine forecasting and pipeline management.

Sales & Marketing Execution

• Promote the HS therapy through a multi‑channel approach: email, webinars, video conferences, telephone, and face‑to‑face interactions.
• Develop and implement targeted sales initiatives that align with local market dynamics and stakeholder needs.
• Ensure consistent, compliant communication that adheres to all legal, regulatory, and internal guidelines.
• Track sales performance and adjust tactics to meet or exceed quarterly targets.
• Collaborate with the finance team to manage budgets for events, travel, and promotional materials.

Market Observation & Insight Generation

• Collect, analyze, and synthesize market data to provide actionable insights to the broader CEM team.
• Monitor competitor activities, emerging trends, and regulatory changes that could impact our commercial strategy.
• Provide regular feedback to management and the brand team to refine product positioning and marketing tactics.
• Identify gaps in the market and propose new initiatives that could enhance our competitive advantage.
• Maintain a pulse on patient sentiment through surveys, focus groups, and social media listening.

Essential Qualifications

• University degree in a scientific discipline (e.g., pharmacy, life sciences) or a business degree with a strong scientific affinity.
• Completed training as a Pharmaceutical Sales Representative (Pharmareferent) or equivalent scientific qualification.
• Fluent in German and English (written and spoken).
• Proven ability to communicate complex scientific information clearly and credibly.
• Strong networking, interpersonal, and leadership skills with high personal credibility.
• Self‑initiative, solution‑orientation, and a consistent results‑driven mindset.
• High level of personal accountability, integrity, discretion, and teamwork.
• Ability to thrive in a dynamic, rapidly changing environment.
• Curiosity to explore new markets and a commitment to continuous learning.
• Data‑analysis skills to draw meaningful conclusions from market information.
• Willingness to travel extensively and stay overnight within the assigned territory.
• Permanent residence within the territory is preferred but not mandatory.

Preferred Qualifications

• Experience in dermatology or a related therapeutic area.
• Prior success in a field‑based sales or key account management role.
• Knowledge of HS clinical guidelines, patient pathways, and treatment standards.
• Experience working with patient advocacy groups and multidisciplinary care teams.
• Familiarity with digital engagement tools (CRM, webinar platforms, data analytics).

Skills & Competencies

• Strategic Thinking – Ability to develop long‑term engagement plans that align with corporate objectives.
• Scientific Literacy – Deep understanding of dermatology science, clinical trials, and evidence‑based medicine.
• Communication Excellence – Mastery of storytelling, data presentation, and stakeholder persuasion.
• Relationship Building – Proven track record of establishing trust with clinicians, nurses, and patient advocates.
• Project Management – Skilled at coordinating events, educational initiatives, and cross‑functional projects.
• Analytical Acumen – Proficiency in interpreting market data, sales metrics, and performance dashboards.
• Adaptability – Comfortable navigating regulatory changes, market shifts, and evolving stakeholder needs.
• Team Collaboration – Strong collaborator who thrives in cross‑functional environments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As the HS therapy gains traction, you will have the opportunity to:

• Expand your role into additional therapeutic indications and geographic territories.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Mentor junior team members and contribute to the development of the next generation of healthcare leaders.
• Participate in global conferences, scientific meetings, and industry panels.
• Access continuous learning programs, including scientific training, sales workshops, and leadership development.
• Engage in rotational programs that expose you to different functions such as medical affairs, regulatory, and commercial strategy.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and patient‑first thinking. Our values include:

• Integrity – We uphold the highest ethical standards in all interactions.
• Excellence – We strive for scientific and operational excellence in every endeavor.
• Empathy – We place patients and clinicians at the center of our mission.
• Collaboration – We believe that teamwork drives breakthrough outcomes.
• Growth – We invest in our people’s professional development and career progression.

Our offices in Berlin, Leipzig, and Dresden offer a modern, flexible workspace that supports both in‑office collaboration and remote work. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Employees enjoy a supportive environment that values work‑life balance, continuous learning, and a shared commitment to improving patient lives.

Compensation & Benefits

While specific figures are confidential, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based incentives tied to key metrics such as product adoption and stakeholder engagement.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching.
• Paid time off, flexible work arrangements, and a generous holiday schedule.
• Professional development budget for conferences, certifications, and continuing education.
• Employee assistance programs and wellness initiatives.
• Access to a company‑wide wellness program that includes fitness memberships, mental health resources, and health screenings.

How to Apply

Ready to make a tangible difference in the lives of HS patients? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Impact

As the Senior Strategic Customer Engagement Manager, you will be at the forefront of a groundbreaking therapy that has the potential to transform the HS treatment landscape. Your expertise will shape how clinicians, patients, and care teams collaborate to deliver the best possible outcomes. If you are passionate about science, driven by results, and eager to build lasting relationships in a dynamic, patient‑centric environment, we want to hear from you.

Apply today and become a catalyst for change at brighthush.