Senior Strategic Customer Implementation Manager – Healthcare & Regulated Industries – Championing Seamless Onboarding, Cross‑Functional Collaboration, and Customer Success Excellence at brighthush

About brighthush

brighthush is a pioneering force in the healthcare technology arena, delivering state‑of‑the‑art safety systems and medical waste solutions that safeguard patients, staff, and the environment. From bustling tertiary hospitals to cutting‑edge research laboratories, our portfolio empowers partners to meet the most stringent regulatory standards while driving operational excellence. Our culture thrives on collaboration, continuous learning, and an unwavering focus on customer success. As a remote‑first organization headquartered in Chicago, we unite a diverse team of experts who relish solving complex challenges and delivering measurable impact.

Why This Role Matters

In a healthcare landscape that evolves at breakneck speed, flawless implementation is the linchpin of success. The Senior Strategic Customer Implementation Manager is the catalyst that transforms visionary plans into tangible outcomes. By orchestrating cross‑functional teams, managing timelines, and aligning every stakeholder, you will directly influence customer satisfaction, retention, and brighthush’s growth trajectory. This is your chance to shape the customer journey, drive process improvements, and become a trusted advisor to some of the nation’s most critical facilities.

Key Responsibilities

• Lead End‑to‑End Implementations: Own the full implementation lifecycle from kickoff to go‑live, ensuring projects are delivered on time, within scope, and on budget.
• Stakeholder Management: Serve as the primary point of contact for customers, internal teams (Engineering, Product, Sales, Support), and external partners, fostering transparent communication and proactive issue resolution.
• Project Planning & Execution: Develop detailed project plans, resource allocations, risk mitigation strategies, and status reporting using industry‑standard tools such as Salesforce, Jira, and Microsoft Project.
• Process Optimization: Continuously assess and refine implementation workflows, capturing lessons learned and translating them into best‑practice documentation.
• Team Coordination: Facilitate cross‑functional workshops, sprint planning sessions, and status meetings, ensuring alignment and accountability across all contributors.
• Customer Success Advocacy: Champion the customer’s voice within brighthush, translating feedback into product enhancements and service improvements.
• Compliance & Quality Assurance: Verify that all implementations meet regulatory requirements (HIPAA, FDA, OSHA) and internal quality standards.
• Reporting & Analytics: Produce executive‑level dashboards and reports that track project health, resource utilization, and key performance indicators.
• Change Management: Lead change management initiatives, ensuring smooth adoption of new processes and technologies across client organizations.
• Risk & Issue Management: Identify, document, and mitigate risks and issues throughout the implementation lifecycle, maintaining a proactive risk register.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Healthcare Administration, or a related field (or equivalent professional experience).
• Minimum 4–6 years of experience managing customer implementations or complex project portfolios, preferably within regulated industries such as healthcare, life sciences, or pharmaceuticals.
• Proven track record of delivering projects on time and within budget, with strong analytical and problem‑solving skills.
• Expertise in project management methodologies (Agile, Waterfall) and tools (Salesforce, Jira, Microsoft Project, Confluence).
• Exceptional communication skills—both written and verbal—capable of translating technical concepts for diverse audiences.
• Strong stakeholder management ability, with experience leading cross‑functional teams and influencing senior leadership.
• Knowledge of healthcare regulations (HIPAA, FDA, OSHA) and experience ensuring compliance during implementation.
• Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications & Skills

• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
• Experience with integration of SaaS platforms into enterprise ecosystems.
• Background in change management and training delivery.
• Data‑driven mindset with proficiency in Excel, Power BI, or Tableau.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Experience with API integration and data migration projects.
• Strong analytical skills with the ability to interpret complex data sets.

What You’ll Bring to the Table

• Leadership & Influence: Ability to guide teams through ambiguity, inspire confidence, and drive consensus.
• Customer‑Centric Mindset: Passion for delivering value and building long‑term relationships.
• Technical Acumen: Comfortable navigating complex systems, APIs, and data flows.
• Adaptability: Thrive in a dynamic environment where priorities shift and new challenges arise.
• Collaboration: Strong interpersonal skills that foster teamwork across remote and in‑person settings.
• Strategic Vision: Ability to see the big picture while managing day‑to‑day details.
• Problem‑Solving: Creative thinker who can troubleshoot and resolve issues quickly.

Career Growth & Learning Opportunities

At brighthush, your professional development is as important as the work you do. As a Senior Strategic Customer Implementation Manager, you will have access to:

• Structured mentorship programs with senior leaders in Product, Engineering, and Customer Success.
• Paid certifications and training in project management, healthcare compliance, and emerging technologies.
• Cross‑functional project assignments that broaden your skill set and expose you to new business areas.
• Annual leadership workshops and hackathons that encourage innovation and creative problem‑solving.
• Clear promotion pathways to Senior Implementation Lead, Program Manager, or Director of Customer Success.
• Opportunities to present at industry conferences and contribute to white papers.
• Access to a global network of experts and thought leaders in healthcare technology.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our team members enjoy:

• Fully equipped home office stipend and ergonomic support.
• Unlimited paid time off and flexible scheduling.
• Regular virtual team‑building events, wellness challenges, and community service initiatives.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and celebrated.
• Access to a global community of peers through virtual meetups and knowledge‑sharing platforms.

Compensation & Benefits

• Salary Range: USD 75,343 – 90,127 per year, commensurate with experience.
• Health & Wellness: Comprehensive medical, dental, and vision plans with a generous employer match.
• Retirement: 401(k) plan with company matching to help you build long‑term financial security.
• Paid parental leave, adoption assistance, and bereavement leave.
• Professional development budget for conferences, courses, and certifications.
• Employee stock purchase plan (ESPP) to share in brighthush’s growth.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Flexible work arrangements and a supportive remote‑first culture.

How to Apply

If you are ready to lead transformative implementations, collaborate with top talent, and make a tangible impact on patient safety and operational excellence, we want to hear from you. Submit your application through the link below, and let’s explore how you can contribute to brighthush’s mission of redefining healthcare safety.