Senior Strategic Customer Success Consultant – Accelerating Adoption, Retention, and Revenue Growth for Cutting‑Edge Educational Technology Platforms at brighthush

About brighthush

At brighthush, we are redefining the learning experience for millions of students, educators, and institutions worldwide. With a heritage that stretches back more than a century, brighthush has evolved from a trusted educational publisher into a global leader in digital learning solutions. Our portfolio spans adaptive learning environments, comprehensive learning management systems (LMS), data‑driven analytics, and immersive language‑learning tools. We serve higher education, workforce development, secondary schools, and language learning markets, empowering every learner to unlock their full potential.

Our mission is simple yet powerful: to make learning accessible, engaging, and measurable for everyone, everywhere. We believe that technology is the catalyst that turns curiosity into knowledge, and knowledge into lifelong success. At brighthush, curiosity fuels innovation, collaboration drives excellence, and a relentless focus on measurable impact keeps us ahead of the curve.

Position Overview

We are looking for a Senior Strategic Customer Success Consultant who will become the trusted advisor and strategic partner for our U.S. customer base. In this role, you will champion the voice of the customer, ensuring that each client achieves their desired outcomes through the effective use of brighthush’s technology. Your impact will be measured in increased adoption, maximized value, and long‑term loyalty that fuels sustainable revenue growth.

As a key member of our Customer Success team, you will translate customer needs into actionable insights that influence product development, support services, and the overall customer experience. You will be the bridge between our customers and the cross‑functional teams that deliver the brighthush promise.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for assigned accounts, building and maintaining strong, enduring relationships throughout the entire customer lifecycle.
• Revenue Growth & Retention: Achieve and exceed established revenue targets by renewing contracts, upselling additional modules, and expanding usage across the customer’s organization.
• Success Planning: Design and implement tailored success plans that align with each customer’s strategic goals, ensuring increased product adoption and measurable ROI.
• Proactive Guidance: Deliver training, workshops, and best‑practice sessions that empower customers to leverage brighthush’s solutions to their fullest potential.
• Issue Advocacy: Champion the customer’s interests during the resolution of high‑severity incidents, ensuring timely, effective outcomes and minimal disruption.
• Health Monitoring: Conduct regular health checks and value assessments to identify risks, renewal challenges, and opportunities for expansion.
• Data‑Driven Insights: Analyze customer usage data, support tickets, and feedback to uncover trends, predict churn, and recommend proactive interventions.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to align on customer priorities and deliver a seamless experience.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, sharing insights and gathering feedback to drive continuous improvement.
• Mentorship & Coaching: Guide junior team members, sharing best practices and fostering a culture of continuous learning.

Essential Qualifications

• Proven ability to quickly learn and master new systems, applications, and industry trends.
• Excellent written and verbal communication skills, with the ability to present complex concepts in a clear, business‑friendly manner.
• Strong analytical mindset—capable of translating data into actionable insights that drive customer success.
• Demonstrated experience managing multiple customer accounts simultaneously while maintaining high service quality.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, dynamic environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Experience with SaaS platforms, data analytics, and customer health scoring.

Preferred Qualifications

• Bachelor’s degree in Business, Education, Information Technology, or a related field.
• 5+ years of experience in Customer Success, Account Management, or Sales within the educational technology sector.
• Deep familiarity with higher education landscapes, including learning management systems (LMS) and institutional procurement processes.
• Experience with SaaS platforms, data analytics, and customer health scoring.
• Willingness to travel 20–30% by air and car to meet with key stakeholders and attend industry events.
• Previous experience leading cross‑functional initiatives or projects.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer Advocacy: Passion for championing the customer’s voice within the organization.
• Project Management: Skilled at planning, executing, and tracking success initiatives with clear milestones.
• Data Literacy: Comfortable working with dashboards, usage metrics, and reporting tools.
• Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Thrive in a rapidly evolving industry and embrace continuous learning.
• Communication: Articulate complex ideas to diverse audiences, from C‑suite executives to frontline educators.
• Problem‑Solving: Resolve challenges creatively and efficiently, turning obstacles into opportunities.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Success Consultant, you will have access to:

• Structured onboarding and mentorship programs to accelerate your ramp‑up.
• Regular training on new product releases, industry trends, and advanced customer success methodologies.
• Opportunities to transition into senior roles such as Customer Success Manager, Director of Customer Success, or Product Management.
• Participation in cross‑functional projects that broaden your skill set and visibility across the organization.
• Access to a global network of peers, thought leaders, and industry experts through conferences, webinars, and internal communities.
• Leadership development programs that prepare you for executive roles.

Work Environment & Company Culture

brighthush fosters a culture of innovation, inclusivity, and continuous improvement. Our remote‑first model empowers employees to work from anywhere while staying connected through virtual collaboration tools and regular all‑hands meetings. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive environment where your ideas are heard and your growth is prioritized.

Key cultural pillars include:

• Innovation Lab: A dedicated space for experimenting with new ideas, technologies, and pedagogical approaches.
• Community of Practice: Regular knowledge‑sharing sessions across product, engineering, and customer success teams.
• Well‑Being Initiatives: Mental health resources, fitness subsidies, and flexible work arrangements to support work‑life balance.
• Recognition & Rewards: Employee recognition programs, spot bonuses, and annual company retreats.
• Social Impact: Partnerships with non‑profits and educational institutions to expand access to learning worldwide.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: $67,000 – $87,100 USD, commensurate with experience and location.
• Variable Incentive: Target variable compensation of $35,000 USD annually, tied to performance metrics such as renewal rates, upsell revenue, and customer satisfaction.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote‑work stipend.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Employee recognition programs and annual company retreats.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is reshaping the future of education. You’ll work alongside passionate innovators, have the autonomy to shape customer success strategies, and enjoy a culture that values work‑life balance, continuous learning, and personal growth. If you are ready to make a tangible impact on learners worldwide while advancing your career, we invite you to apply today.

How to Apply

Ready to take the next step? Submit your application through our careers portal or contact our recruiting team at [email protected]. We look forward to exploring how your expertise can help us empower learners and drive sustainable growth.