Senior Strategic Customer Success Consultant – Tennessee Territory – Driving Adoption, Revenue Growth, and Long‑Term Value for Learners in Education Technology at brighthush

About brighthush

brighthush stands at the intersection of tradition and innovation in the educational technology landscape. With a heritage that spans more than a century of trusted content, we have evolved into a global leader in digital learning solutions. Our portfolio ranges from interactive, adaptive textbooks to AI‑driven analytics and a cloud‑native learning management ecosystem that powers the academic journeys of millions of students, educators, and institutions worldwide.

We are not merely a vendor; we are a strategic partner. Our mission is to empower every learner to unlock their full potential, enable teachers to deliver engaging, data‑rich instruction, and help institutions achieve measurable impact through technology that is both accessible and transformative.

Why brighthush?

In an era where education is increasingly digital, brighthush delivers a seamless, integrated experience that redefines how learning is delivered and consumed. Our flagship solutions—MindTap, brighthush Unlimited, and AI‑powered analytics—enable institutions to:

• Deliver inclusive, accessible learning experiences that meet diverse student needs.
• Track and improve learning outcomes with real‑time data and predictive insights.
• Align technology adoption with strategic institutional goals and accreditation standards.
• Foster a culture of continuous improvement through collaborative innovation.

Beyond technology, we invest in our people. brighthush offers flexible work arrangements, a comprehensive rewards package, and a culture that celebrates diversity, creativity, and impact. Join us and be part of a mission that reshapes the future of education.

Position Overview

As a Senior Strategic Customer Success Consultant for the Tennessee territory, you will be the trusted advisor and champion for our institutional partners. Your role is pivotal in ensuring that each customer fully realizes the value of brighthush’s technology, leading to increased adoption, higher renewal rates, and expanded revenue streams. You will collaborate closely with sales, product, and support teams to deliver a seamless, customer‑centric experience from onboarding through renewal.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for all Tennessee customers, building deep, lasting relationships across the entire customer lifecycle. Conduct regular business reviews, identify strategic opportunities, and act as the voice of the customer within brighthush.
• Revenue & Renewal Leadership: Meet or exceed revenue targets by driving renewals, upsells, and cross‑sell opportunities within the assigned territory. Develop and execute revenue‑growth plans that align with institutional budgets and priorities.
• Success Plan Development: Design and execute customized success plans that align with each customer’s strategic objectives, ensuring optimal product utilization and measurable outcomes.
• Proactive Training & Enablement: Deliver tailored training sessions, workshops, and best‑practice guidance that empower customers to leverage brighthush solutions effectively. Create training materials, webinars, and knowledge bases that support self‑service learning.
• Issue Advocacy & Escalation Management: Act as the customer’s advocate during high‑severity incidents, coordinating with technical and support teams to achieve timely, satisfactory resolutions. Maintain transparent communication throughout the escalation process.
• Health Checks & Value Assessment: Conduct regular health assessments to gauge value realization, identify risks, and uncover opportunities for growth. Use data‑driven insights to recommend actionable improvements.
• Data‑Driven Insights: Analyze usage metrics, survey data, and other key indicators to surface insights that inform strategic recommendations and upsell opportunities. Translate complex data into clear, business‑friendly narratives.
• Collaboration & Knowledge Sharing: Partner with sales, product, and marketing to share customer feedback, influence roadmap decisions, and contribute to best‑practice playbooks. Champion a culture of knowledge exchange across teams.
• Travel & On‑Site Engagement: Travel 20‑30% of the time by air or car to meet customers, attend conferences, and conduct on‑site workshops. Represent brighthush at industry events and build brand presence in the region.

Essential Qualifications

• Bachelor’s degree in Business, Education, or a related field.
• 5+ years of experience in a Customer Success, Account Management, or Sales role within the technology or education sector.
• Proven track record of meeting or exceeding revenue targets and driving customer adoption.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication, presentation, and interpersonal skills—capable of explaining technical concepts in a clear, business‑friendly manner.
• Demonstrated ability to manage multiple priorities and stakeholders simultaneously.
• Experience with Learning Management Systems (LMS) and higher‑education technology solutions is highly desirable.
• Comfortable with frequent travel and on‑site engagements.

Preferred Qualifications

• Advanced degree (MBA, Master’s in Education, etc.) or relevant certifications (e.g., Certified Customer Success Manager).
• Prior experience working with higher‑education institutions, including universities, community colleges, and K‑12 schools.
• Familiarity with the higher‑education landscape, including accreditation processes, faculty development, and student success metrics.
• Experience with data‑driven decision making and analytics platforms.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating value for customers.
• Problem‑Solving: Strong troubleshooting skills and a proactive approach to resolving challenges.
• Collaboration: Works effectively across cross‑functional teams, fostering a culture of shared success.
• Adaptability: Thrives in a fast‑moving environment, quickly mastering new tools and processes.
• Data Literacy: Comfortable interpreting dashboards, usage reports, and performance metrics.
• Communication: Clear, concise, and persuasive in both written and verbal communication.

Career Growth & Development

At brighthush, your career trajectory is as dynamic as the learning landscape. We offer:

• Structured career paths with clear milestones for advancement to Senior Consultant, Manager, or Director roles.
• Access to internal training programs, industry certifications, and conferences.
• Mentorship from seasoned leaders who are passionate about nurturing talent.
• Opportunities to influence product strategy and contribute to the next generation of educational technology.
• Cross‑functional project assignments that broaden your skill set and expand your professional network.
• Regular performance reviews that focus on growth, feedback, and career planning.

Work Environment & Culture

Our culture is built on the principles of innovation, collaboration, and impact. You’ll find a supportive, inclusive environment where diverse perspectives are celebrated and every voice is heard. We champion work‑life balance through flexible schedules, remote work options, and a results‑oriented performance model. At brighthush, you’ll experience:

• A collaborative team atmosphere that encourages idea sharing and continuous improvement.
• Opportunities to work on high‑impact projects that directly influence student outcomes.
• A commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.
• Regular team‑building events, hackathons, and learning circles that foster community.
• Access to cutting‑edge tools and technologies that support your professional growth.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: $67,000 – $88,000 USD, commensurate with experience and qualifications.
• Variable Incentive: Target variable compensation of $35,000 USD annually, tied to performance metrics and revenue goals.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible vacation policy.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Comprehensive benefits for remote and on‑site employees.
• Employee stock purchase plan and equity options for eligible roles.

How to Apply

Ready to make a tangible difference in the lives of learners and educators across Tennessee? If you thrive in a fast‑paced, customer‑focused environment and are eager to drive adoption, revenue growth, and impact, we want to hear from you. Submit your resume and a cover letter that highlights your experience in customer success, revenue growth, and educational technology. Tell us why you’re excited about the opportunity to shape the future of learning at brighthush.

Join brighthush Today

Become part of a forward‑thinking team that is reshaping the future of education. Apply now and help us unlock the joy and potential of learning for every student, every teacher, and every organization we serve.