Senior Strategic Customer Success Leader – Championing Student Safety, Engagement, and Well‑Being for Large & Enterprise K‑12 School Districts at brighthush – EdTech Innovation & Impact

About brighthush

brighthush is more than an EdTech company; it is a global movement dedicated to transforming the safety, engagement, and well‑being of students worldwide. Founded in 2013, we evolved from a single cloud‑based web filter into a comprehensive AI‑powered platform that processes over 1.1 billion web requests and 54 TB of data each day. Our solutions empower more than 20 million students across 20 000+ schools, enabling educators, administrators, and policymakers to make data‑driven decisions that protect and inspire learners.

Our mission is simple yet profound: create safer, more supportive learning environments for every student, everywhere. We achieve this through a suite of products that includes real‑time web filtering, predictive safety analytics, student engagement dashboards, and privacy‑first data management tools. Recognized in the prestigious brighthush Top 40 Report, we are a trusted partner for public sector leaders who demand reliable, scalable, and compliant technology.

At brighthush, we believe that technology should amplify human impact, not replace it. That’s why our culture is built on trust, transparency, and continuous learning. As a remote‑first organization, we empower our teams to work from anywhere in the United States, fostering collaboration across time zones and disciplines. We celebrate diversity, equity, and inclusion, and we are committed to creating a safe and welcoming environment for all employees.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven community that is reshaping the future of education. We are at the forefront of AI‑driven safety, and our data‑rich insights help schools anticipate risks before they happen. You’ll work alongside passionate educators, data scientists, and product innovators who share a single goal: to give every student the chance to thrive in a secure, engaging, and supportive environment.

Industry Landscape

The K‑12 education sector is undergoing a rapid digital transformation. Schools are increasingly reliant on cloud‑based tools, data analytics, and AI to drive instructional excellence and student safety. However, the complexity of public sector procurement, evolving privacy regulations, and the need for real‑time risk mitigation create a unique set of challenges for district leaders. brighthush sits at the intersection of these trends, offering a platform that not only meets compliance standards but also delivers actionable insights that directly improve student outcomes.

Position Overview

We are seeking an experienced Senior Strategic Customer Success Leader to champion our largest public sector accounts—large and enterprise K‑12 school districts with 20 000+ students. In this 100 % remote role, you will partner with senior district leaders to align our cutting‑edge solutions with their safety, wellness, and engagement goals. Your influence will shape the future of student protection at scale, while you build lasting relationships that drive adoption, renewal, and expansion.

Key Responsibilities

• Relationship Stewardship – Cultivate and sustain trusted advisory relationships with district superintendents, IT directors, and key stakeholders. Your voice will be the bridge between brighthush’s vision and the district’s mission.
• Strategic Success Planning – Co‑create annual success plans that map our AI tools to district objectives, ensuring measurable outcomes in safety, engagement, and student well‑being.
• Product Adoption & Expansion – Drive adoption of our AI‑powered safety dashboards, identify upsell and cross‑sell opportunities, and collaborate with Sales and Product to secure renewals and expansions.
• Data‑Driven Insights – Leverage usage analytics, student safety metrics, and engagement data to provide actionable insights that help districts improve outcomes and justify ROI.
• Stakeholder Management – Navigate complex, multi‑threaded relationships within public sector environments, understanding budget cycles, procurement processes, and governance structures.
• Thought Leadership – Represent brighthush at conferences, webinars, and industry events, sharing best practices and advocating for student safety and well‑being.
• Continuous Improvement – Gather feedback from district partners, collaborate with Product and Engineering to prioritize enhancements, and champion a culture of continuous learning.
• Team Leadership & Mentorship – Lead a small team of Customer Success Specialists, providing coaching, performance feedback, and career development guidance.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering, Marketing, and Finance to align customer success initiatives with broader company objectives.
• Reporting & Forecasting – Produce regular reports on account health, renewal risk, and expansion opportunities for senior leadership.

Essential Qualifications

• 5+ years of Customer Success or Account Management experience in the EdTech or SaaS space, with a proven track record managing large, complex public sector accounts.
• Deep understanding of K‑12 operational structures, budget cycles, and stakeholder roles within school districts.
• Demonstrated ability to serve as a trusted advisor to senior education leaders, influencing decision‑making and driving strategic outcomes.
• Strong analytical skills, with experience using data to inform strategy, measure success, and recommend product improvements.
• Excellent communication and influence skills, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
• Self‑motivated, organized, and comfortable working independently in a remote‑first environment.
• Passion for student safety, engagement, and well‑being, and a desire to make a measurable impact at scale.
• Proficiency with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight) and data visualization tools (e.g., Tableau, Power BI).

Preferred Qualifications

• Experience working with large public sector budgets and procurement processes.
• Background in data‑driven product adoption, retention, and expansion initiatives.
• Familiarity with AI‑powered safety and engagement tools.
• Previous experience in a high‑growth, fast‑paced startup or SaaS company.
• Knowledge of federal and state education regulations related to student safety and data privacy.
• Advanced degree in Education, Public Administration, Business, or a related field.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Management – Proven skill in building rapport and trust with senior stakeholders.
• Analytical Acumen – Comfortable working with data dashboards, interpreting metrics, and deriving insights.
• Collaboration – Strong teamwork skills, working cross‑functionally with Sales, Product, Engineering, and Marketing.
• Adaptability – Thrive in a dynamic environment, quickly adjusting to changing priorities and stakeholder needs.
• Communication – Clear, concise, and persuasive communication across all levels.
• Customer‑Centric Mindset – Deep empathy for the challenges faced by educators and administrators.
• Leadership – Experience leading and developing high‑performing teams.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Senior Strategic Customer Success Leader, you will:

• Lead high‑impact initiatives that shape the future of student safety and engagement.
• Mentor junior team members and contribute to the growth of our Customer Success organization.
• Participate in cross‑functional projects that influence product roadmap and strategy.
• Attend industry conferences, workshops, and training sessions to stay at the forefront of EdTech trends.
• Earn a $1,000 annual stipend for professional development and certifications.
• Access a curated learning library covering AI ethics, data privacy, educational policy, and leadership development.
• Be considered for executive leadership roles within Customer Success or Product Management.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, flexibility, and impact. You will:

• Work from anywhere in the United States, with a flexible schedule that supports work‑life balance.
• Collaborate with a diverse, high‑performing team that values transparency, continuous feedback, and innovation.
• Participate in virtual team building, hackathons, and community events that foster connection and collaboration.
• Enjoy a culture that celebrates diversity, equity, and inclusion, and actively promotes a safe and welcoming environment for all.
• Benefit from a “no‑meeting” policy for 30 % of your work week, giving you uninterrupted time to focus on strategic initiatives.
• Receive a home‑office stipend and access to wellness programs, including virtual fitness classes and mental health resources.
• Engage in quarterly town‑hall meetings where leadership shares company vision, strategy, and updates.

Compensation & Benefits

While this role is currently an expression of interest, future full‑time hires will receive a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based incentives tied to customer success metrics.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• 12 weeks of fully paid parental leave.
• Unlimited paid time off (PTO) and 13 company‑paid U.S. holidays.
• One week of paid winter break.

How to Apply

Ready to make a lasting impact on student safety and well‑being? Apply today and join the brighthush team of innovators, educators, and changemakers.