Senior Strategic Customer Success Leader – Remote – Driving Executive Partnerships & Digital Transformation at brighthush

About brighthush

brighthush is a global technology pioneer that empowers businesses to unlock the full potential of their digital ecosystems. With a portfolio of cutting‑edge solutions that span cloud infrastructure, data analytics, and AI‑driven automation, we help organizations accelerate growth, streamline operations, and stay ahead of market disruption. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable impact for our customers.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, customer‑centric team that thrives on solving complex challenges. We offer a fully remote work model, flexible schedules, and a global community of experts who share knowledge across continents. Our commitment to continuous learning means you’ll have access to industry‑leading training, mentorship programs, and the opportunity to shape the future of customer success in a technology‑driven world.

Position Overview

We are looking for an experienced Strategic Customer Success Leader to become the trusted advisor for our executive customer stakeholders. In this role, you will align brighthush solutions with long‑term business objectives and digital transformation priorities, ensuring that our customers achieve sustainable growth and measurable outcomes. You will develop comprehensive success plans, proactively manage risks, drive retention and expansion, and lead executive reviews while coordinating cross‑functional teams across Product, Engineering, and Support.

Key Responsibilities

• Executive Partnership Management: Serve as the primary point of contact for C‑suite executives, building deep relationships and understanding their strategic goals.
• Strategic Success Planning: Design and execute tailored success plans that align brighthush solutions with customers’ long‑term digital transformation roadmaps.
• Risk & Opportunity Management: Identify potential risks, develop mitigation strategies, and uncover upsell or cross‑sell opportunities that drive revenue growth.
• Executive Reviews & Business Outcomes: Lead quarterly business reviews (QBRs), presenting data‑driven insights, ROI, and future value propositions to executive stakeholders.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Support, and Sales teams to ensure seamless delivery of solutions and rapid resolution of any issues.
• Customer Advocacy & Voice: Champion customer needs within brighthush, translating feedback into product enhancements and service improvements.
• Metrics & Reporting: Track and report on key success metrics (NPS, churn, expansion revenue, adoption rates) and use insights to refine strategies.
• Team Leadership & Mentorship: Mentor junior Customer Success Managers, fostering a culture of excellence and continuous improvement.

Essential Qualifications

• 10+ years of experience in customer success, account management, or related roles, with at least 5 years in a senior or leadership capacity.
• Proven track record of managing enterprise‑level accounts and driving revenue expansion.
• Deep understanding of digital transformation initiatives, cloud technologies, and data‑centric business models.
• Exceptional communication skills, with the ability to influence C‑suite executives and cross‑functional teams.
• Strong analytical mindset, comfortable working with data to derive actionable insights.
• Experience with SaaS or technology solutions and a passion for staying ahead of industry trends.
• Demonstrated ability to manage complex stakeholder relationships and navigate ambiguous environments.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).

Preferred Qualifications

• Background in consulting or strategy consulting, especially within technology or digital transformation domains.
• Experience leading global, remote teams and managing customers across multiple geographies.
• Knowledge of AI, machine learning, or advanced analytics solutions.
• Certifications in customer success, project management, or related fields.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Executive Presence & Relationship Building
• Data‑Driven Decision Making
• Change Management & Adaptability
• Collaboration & Cross‑Functional Alignment
• Problem Solving & Conflict Resolution
• Customer‑Centric Mindset & Advocacy
• Project Management & Execution Excellence

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As a Strategic Customer Success Leader, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead global initiatives that shape the future of customer engagement across the organization.
• Participate in executive‑level strategy sessions, influencing product roadmaps and market positioning.
• Access continuous learning resources, including industry conferences, advanced training programs, and internal knowledge hubs.
• Benefit from a mentorship program that pairs you with senior leaders across brighthush.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and cross‑team collaboration sessions.
• Digital collaboration tools (Slack, Microsoft Teams, Miro) that foster real‑time communication.
• Flexible work hours that respect work‑life balance.
• A culture of psychological safety, where ideas are welcomed and experimentation is encouraged.
• Regular recognition programs that celebrate wins and milestones.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to customer expansion, retention, and satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and flexible vacation policies.
• Professional development budget and reimbursement for certifications.
• Wellness programs, including virtual fitness classes and mental health resources.
• Access to a global network of peers and industry experts.

How to Apply

If you are a strategic thinker, a relationship builder, and a customer‑centric leader ready to drive transformative outcomes for enterprise clients, we want to hear from you. Join brighthush and help shape the future of digital transformation.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.