Senior Strategic Customer Success Manager – Commercial Markets & Geospatial Solutions – Remote/Hybrid – brighthush – Accelerate Business Growth with Satellite Data Analytics

About brighthush

brighthush is a pioneering force at the intersection of space science and data analytics. With the world’s most expansive constellation of high‑resolution imaging satellites, we capture Earth’s surface in unprecedented detail and deliver it through a cloud‑based platform that empowers businesses to make smarter, faster, and more sustainable decisions. From precision agriculture and environmental stewardship to humanitarian relief and urban planning, our clients rely on brighthush’s data to unlock new revenue streams, optimize operations, and solve complex global challenges.

Our mission is simple yet profound: to make the planet’s most valuable resource—its imagery—accessible, understandable, and useful for every industry that cares about the future. At brighthush, we believe that the future of work and the future of the planet are inseparable. Our culture is built on curiosity, collaboration, and a relentless focus on delivering value to our customers. We empower our teams to experiment, iterate, and grow—both professionally and personally—while fostering an inclusive environment where every voice is heard.

Why brighthush is a Game Changer

• Impactful Mission: Help businesses harness the power of space‑derived data to create sustainable solutions.
• Global Reach: Work with clients across continents, from the Midwest to the Alps, and influence markets in agriculture, mapping, and beyond.
• Remote‑First Flexibility: Choose a fully remote role or a hybrid schedule with our San Francisco office (3 days per week).
• Career Growth: Accelerate your career through mentorship, cross‑functional projects, and continuous learning opportunities.
• Inclusive Culture: Join a diverse team that values belonging, creativity, and the pursuit of excellence.

Role Overview

As a Senior Strategic Customer Success Manager at brighthush, you will be the trusted partner for our commercial customers, ensuring they extract maximum value from our satellite imagery and geospatial analytics. You will own the end‑to‑end customer lifecycle—from onboarding and adoption to renewal and expansion—while collaborating closely with Sales, Product, and Engineering teams to align commercial strategy with technical execution.

Key Responsibilities

• Account Ownership: Manage a portfolio of high‑value commercial accounts, driving gross and net retention metrics and ensuring long‑term customer health.
• Strategic Planning: Co‑create quarterly business reviews (QBRs), success plans, and ROI dashboards that articulate the tangible business impact of brighthush solutions.
• Cross‑Functional Leadership: Lead internal teams—Product, Engineering, Support, and Marketing—through critical account milestones, ensuring alignment and flawless execution.
• Customer Advocacy: Build deep relationships with executive stakeholders and technical leads, becoming the voice of the customer within brighthush.
• Value Realization: Translate customer data into actionable insights, identify expansion opportunities, and proactively address capacity gaps or risks.
• Thought Leadership: Serve as a consultative strategist, asking probing questions that uncover customer motivations, challenges, and future needs.
• Process Improvement: Champion organizational change initiatives, refine CS workflows, and contribute to the continuous improvement of our customer success framework.
• Global Collaboration: Support customers worldwide, including availability for U.S. time‑zone calls and occasional travel to client sites.

Essential Qualifications

• 6+ years of experience in Customer Success, Account Management, or a strategic customer‑facing role.
• Strong understanding of remote sensing, GIS, or geospatial imagery products, with the ability to translate technical workflows into commercial value.
• Proven track record of driving customer retention, expansion, and revenue growth.
• Excellent verbal and written communication skills in English, with a professional presence that builds trust.
• High situational awareness—ability to read between the lines and adjust tone, depth, and detail for executives or technical teams.
• Experience using CRM and CS tools (e.g., brighthush, brighthush, brighthush) to manage workflows and report on metrics.
• Flexibility to support global business needs, including U.S. call availability and travel.

Preferred Qualifications

• Experience in the utility, oil & gas, or energy sector, understanding how these industries evaluate and implement geospatial solutions.
• Background in leading organizational change management initiatives.
• Familiarity with subscription‑based SaaS business models and renewal processes.
• Knowledge of regulatory frameworks affecting geospatial data usage.

Skills & Competencies

• Strategic Thinking: Ability to map long‑term account trajectories and anticipate future needs.
• Analytical Acumen: Translate complex data sets into clear, actionable insights.
• Relationship Building: Cultivate trust across multi‑level stakeholder networks.
• Project Management: Lead cross‑functional initiatives with clear milestones and deliverables.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Customer‑Centric Mindset: Prioritize customer success above all else.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders across Product, Engineering, and Sales.
• Regular training sessions on the latest geospatial technologies, industry trends, and customer success best practices.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Leadership development programs designed to prepare you for future managerial roles.
• Opportunity to contribute to product roadmap discussions based on customer insights.

Work Environment & Culture

brighthush champions a people‑first culture that values diversity, inclusion, and belonging. Our remote‑first model allows you to work from anywhere, while our hybrid option in San Francisco offers a vibrant office community. We celebrate:

• Flexibility: Choose the work arrangement that best fits your lifestyle.
• Collaboration: Engage with a multidisciplinary team of engineers, scientists, and business strategists.
• Innovation: Participate in hackathons, knowledge‑sharing sessions, and industry conferences.
• Well‑being: Access to wellness programs, mental health resources, and a supportive employee assistance program.
• Community: Join employee resource groups, volunteer initiatives, and global networking events.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total‑compensation package that includes:

• Base salary aligned with market standards for senior Customer Success roles.
• Performance‑based bonuses and equity opportunities.
• Generous paid time off, holidays, and company‑wide days off.
• 16 weeks of paid parental leave.
• Health, dental, and vision insurance with a Health Savings Account (HSA) contribution.
• Home office stipend, monthly phone and internet reimbursement.
• Tuition reimbursement and access to online learning platforms.
• Wellness and employee assistance programs.
• Commuter benefits for those working from the San Francisco office.

How to Apply

If you are passionate about leveraging space‑derived data to create real‑world impact, and you thrive in a collaborative, fast‑paced environment, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Strategic Customer Success Manager role at brighthush.

We review applications on a rolling basis and welcome candidates from all backgrounds. Join us in shaping the future of geospatial intelligence and making a difference for businesses and communities worldwide.