Senior Strategic Customer Success Manager – Cyber‑Risk & AI Solutions Architect, Global Impact & Innovation Champion at brighthush

About brighthush

brighthush is a trailblazer in the cyber‑risk arena, fusing cutting‑edge artificial intelligence, real‑time threat intelligence, and data‑driven analytics into a unified platform that empowers security teams across the globe. With a Series C funding round of US$75 million, we have accelerated the evolution of our Cyber Risk Posture Management (CRPM) engine, now capable of ingesting and analyzing 100 billion risk signals per day. Our mission is clear yet ambitious: deliver the most actionable, data‑rich insights to every organization, enabling them to stay ahead of an ever‑shifting attack surface.

Operating across North America, EMEA, and APAC, brighthush thrives on a culture that prizes autonomy, relentless innovation, and measurable impact. Our high‑performance teams are encouraged to challenge the status quo, experiment boldly, and deliver industry‑leading solutions that transform how businesses protect themselves.

Why Join brighthush?

Our Customer Success team is expanding rapidly, and we are on the hunt for a visionary leader who can elevate onboarding, enablement, and advocacy programs to new heights. If you thrive in a fast‑paced, data‑driven environment, enjoy building lasting relationships, and are passionate about cyber‑security, brighthush offers the platform, resources, and global reach to make a real difference. You will work alongside world‑class product engineers, data scientists, and sales leaders, all while shaping the future of cyber‑risk management.

Key Responsibilities

• Onboarding & Enablement: Design and execute a seamless onboarding journey that guides new customers from activation to full adoption, ensuring they understand how to leverage brighthush’s platform to achieve their risk‑management objectives.
• Success Planning: Develop and maintain tailored success plans for each account, coordinate customer‑specific training sessions, and schedule regular check‑ins to track progress and uncover upsell opportunities.
• Proactive Engagement: Engage customers early and often, driving adoption from day one and sustaining momentum through continuous value delivery, workshops, and best‑practice sharing.
• Requirements Translation: Translate customer requirements into actionable insights by mapping their risk frameworks (e.g., NIST, ISO 27001, CIS Controls) to brighthush’s capabilities, delivering customized solutions that resonate.
• Health Monitoring: Track customer health metrics, identify at‑risk accounts, and intervene with targeted education or feature adoption strategies to keep churn low.
• Advocacy & Feedback Loop: Serve as the voice of the customer, providing cross‑functional updates to Product, Sales, and Marketing on pain points, strategic insights, and expansion opportunities.
• Data‑Driven Analysis: Analyze usage patterns, churn signals, and satisfaction scores to inform product enhancements and customer‑success strategies, turning data into actionable recommendations.
• Collaboration: Work closely with Sales, Product, Engineering, and Support to ensure a unified customer experience and surface opportunities for upsell or cross‑sell.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, positioning the brand as a trusted partner in cyber‑risk management.

Essential Qualifications

• Minimum 2 years of experience in Customer Success, Account Management, or Project Management within a SaaS or technology environment.
• Deep understanding of cyber‑risk management concepts and risk‑management frameworks (e.g., NIST, ISO 27001, CIS Controls).
• Proven track record of building scalable customer relationships and driving adoption.
• Exceptional organizational skills, with the ability to maintain and evolve documentation and processes.
• Fluent in English, both written and spoken, with strong communication and presentation skills.
• Collaborative mindset: adept at working cross‑functionally with Product, Engineering, Sales, and Marketing.
• Curiosity and a growth mindset: eager to learn new technologies, industry trends, and customer needs.

Preferred Qualifications

• Experience with Customer Success platforms such as ChurnZero, GainSight, or similar.
• Hands‑on experience with CRM systems like HubSpot or Salesforce.
• Prior exposure to cyber‑security best practices and threat‑intelligence ecosystems.
• Basic technical knowledge of APIs and data integration concepts.
• Experience designing and delivering training workshops or webinars.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with overall business objectives.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless drive to deliver value.
• Analytical Acumen: Proficiency in interpreting data, spotting trends, and translating insights into action.
• Communication Excellence: Clear, concise, and persuasive communication across all stakeholder levels.
• Project Management: Strong planning, execution, and follow‑through skills to manage multiple accounts simultaneously.
• Adaptability: Comfortable navigating ambiguity and pivoting strategies in a fast‑moving environment.
• Team Collaboration: Proven ability to work effectively with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the cyber‑risk market. We offer:

• Structured mentorship programs with senior leaders in Product, Engineering, and Sales.
• Access to industry‑leading training resources, certifications, and conferences.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑functional project assignments that broaden your skill set and visibility.
• Regular performance reviews focused on growth, impact, and skill development.

Work Environment & Company Culture

brighthush is built on a foundation of autonomy, accountability, and impact. Our culture encourages:

• Remote‑first flexibility with optional on‑site hubs for collaboration.
• Transparent decision‑making and open communication channels.
• Inclusive and diverse teams that celebrate different perspectives.
• Regular hackathons, innovation sprints, and knowledge‑sharing sessions.
• A commitment to work‑life balance, with generous vacation policies and mental‑health resources.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total‑reward package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching (or equivalent) to support your financial future.
• Unlimited paid time off and flexible work arrangements.
• Continuous learning stipend and access to industry conferences.
• Wellness programs, including gym memberships and mental‑health support.

Ready to Make an Impact?

If you are a strategic thinker with a passion for cyber‑security, a knack for building lasting customer relationships, and a desire to shape the future of risk management, we want to hear from you. Join brighthush and help us empower security teams worldwide to stay ahead of the curve, while advancing your career in a culture that rewards innovation, autonomy, and measurable impact.

Apply today and become a pivotal part of brighthush’s mission to transform cyber‑risk management into a proactive, AI‑driven advantage for organizations around the globe.