Senior Strategic Customer Success Manager – Driving Adoption, Retention, Revenue Growth, and Customer Advocacy for High‑Growth SaaS Platforms at brighthush

About brighthush – Pioneering the Future of Digital Transformation

In a world where data is the new currency, brighthush stands at the forefront of turning raw information into strategic advantage. Our cloud‑native platform marries artificial intelligence, predictive analytics, and seamless integrations to deliver a unified, real‑time view of finance, operations, and customer experience. By turning data into actionable insights, we empower organizations across North America, Europe, and Asia to unlock new revenue streams, streamline operations, and navigate complex regulatory landscapes with confidence.

Our mission is simple yet ambitious: to make data work for people, not the other way around. We build intuitive, scalable solutions that evolve with our clients’ needs, while fostering a culture of continuous learning, experimentation, and customer obsession. Every line of code, every feature release, and every customer interaction is guided by the same principle—deliver measurable value that drives real business outcomes.

Why This Role Is a Game Changer

The Senior Strategic Customer Success Manager sits at the nexus of product, sales, and customer experience. You will be the catalyst that transforms a great product into a strategic partner for our clients. Your impact will be tangible: higher adoption rates, stronger renewal pipelines, and a portfolio of accounts that consistently exceed revenue targets. You’ll collaborate with regional leaders, account managers, and product teams to create a seamless experience that turns customers into advocates and brand ambassadors.

In a world where customer churn can cost millions, your strategic vision and execution will directly influence brighthush’s growth trajectory. You will own the end‑to‑end customer journey, ensuring that every touchpoint delivers value and drives measurable outcomes. Your success will be measured by adoption metrics, renewal rates, upsell revenue, and the overall health of your portfolio.

About the Role

As a Senior Strategic Customer Success Manager, you will manage a portfolio of enterprise accounts that are critical to brighthush’s growth trajectory. Your responsibilities will span strategic planning, operational execution, and cross‑functional collaboration. You’ll be the voice of the customer within the organization, ensuring that every touchpoint delivers value and drives measurable outcomes. This role requires a blend of analytical rigor, strategic vision, and hands‑on execution—qualities that make you an indispensable partner to our clients and a key driver of our success metrics.

Key Responsibilities

• Customer Advocacy & Relationship Building – Serve as the primary point of contact for a portfolio of enterprise clients, building deep, trust‑based relationships that align with their business goals and strategic vision.
• Health Monitoring & Risk Mitigation – Track customer health metrics, proactively identify churn risks, and implement data‑driven strategies to keep satisfaction high and retention rates soaring.
• Success Planning & Execution – Develop and execute tailored success plans that outline milestones, adoption targets, and ROI metrics for each account, ensuring clear deliverables and measurable outcomes.
• Cross‑Functional Collaboration – Partner with Sales, Product, Marketing, and Support to surface insights, drive feature adoption, and create upsell opportunities that align with customer needs.
• Data‑Driven Insights – Leverage brighthush analytics tools to generate actionable reports, trend analyses, and executive dashboards that inform strategy and decision‑making.
• Operational Excellence – Design and refine playbooks, workflows, and best practices that scale across the Customer Success organization, ensuring consistency and efficiency.
• Onboarding & Implementation Support – Work closely with the Implementations team to ensure a smooth transition from sales to post‑sales, setting the stage for success and early wins.
• Mentorship & Team Leadership – Guide junior team members, share industry knowledge, and foster a culture of continuous improvement and professional growth.
• Industry Thought Leadership – Stay ahead of compliance, payment systems, and market trends to provide forward‑looking guidance to customers and internal stakeholders.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• Minimum of 5 years of customer success or account management experience in the financial services or SaaS sector.
• Proven track record of retaining high‑value clients and driving revenue expansion.
• Strong understanding of business processes, regulatory compliance, and SaaS ecosystems.
• Advanced proficiency in CRM platforms (e.g., brighthush) and data analytics tools.
• Exceptional organizational, planning, and multi‑tasking abilities.
• Excellent verbal and written communication skills, with the ability to influence at all levels.
• Demonstrated negotiation, problem‑solving, and stakeholder‑management skills.
• Proficiency in brighthush Office Suite and basic office equipment.
• Physical ability to perform typical office tasks (typing, lifting up to 20 lbs).

Preferred Qualifications (Nice to Have)

• Experience in the payments or fintech industry.
• Knowledge of emerging technologies such as AI, machine learning, or blockchain.
• Certifications in Customer Success (CSM), Project Management (PMP), or related fields.
• Fluency in additional languages.

Skills & Competencies for Success

• Customer‑centric mindset with a passion for solving complex problems.
• Strategic thinking and the ability to translate data into actionable plans.
• Strong analytical skills and comfort with metrics‑driven decision‑making.
• Collaborative spirit and the ability to work cross‑functionally.
• Resilience and adaptability in a fast‑moving environment.
• Leadership qualities that inspire and mentor teammates.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Strategic Customer Success Manager, you will have access to a comprehensive learning ecosystem that includes:

• Mentorship from senior leaders and industry experts.
• Regular training on product updates, sales techniques, and customer success best practices.
• Opportunities to lead cross‑functional projects and initiatives.
• Clear career pathways to senior Customer Success roles, Director, or VP positions.
• Support for external certifications and continuous education.

Work Environment & Company Culture

brighthush fosters a culture of innovation, transparency, and collaboration. We value diversity, encourage open communication, and celebrate both individual and team achievements. Our flexible work arrangements, inclusive policies, and commitment to work‑life balance ensure that every team member can thrive professionally and personally. We champion a growth mindset, encourage experimentation, and reward bold ideas that drive customer success and business impact.

Compensation & Benefits

While specific salary ranges are tailored to experience, location, and market data, brighthush offers a competitive base salary plus performance‑based incentives. In addition to a comprehensive benefits package, we provide:

• Health, dental, and vision coverage with multiple plan options.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Wellness program, mental health resources, and employee assistance programs.
• Professional development stipend and tuition reimbursement.
• Employee recognition programs and service‑award celebrations.
• Flexible work schedules and remote‑work options.

How to Apply

If you’re ready to make a tangible impact, drive customer success at scale, and grow your career in a forward‑thinking SaaS environment, we want to hear from you. Submit your application through our careers portal and join the brighthush team where your expertise will shape the future of digital transformation.