Senior Strategic Customer Success Manager – Driving MedTech Revenue Growth, Innovation, and Customer Success at brighthush

About brighthush

brighthush is a trailblazing MedTech revenue acceleration platform that turns complex medical claims data into actionable commercial intelligence. By fusing cutting‑edge AI, real‑time analytics, and a user‑centric interface, we empower medical device, diagnostic, and healthcare technology companies to close deals faster, reduce churn, and unlock new revenue streams. With a robust $31.8 million funding round and a rapidly expanding customer base, brighthush is poised to become the go‑to partner for MedTech firms looking to scale their commercial operations.

Why brighthush?

At brighthush, we don’t just deliver software – we deliver partnership. Our mission is to elevate our clients’ entire commercial ecosystem, turning data into decisive action. We thrive on curiosity, accountability, and a relentless focus on learning. As an early‑stage, high‑growth company, you’ll have the unique opportunity to shape product roadmaps, influence strategy, and see the direct impact of your work on patients worldwide.

Core Values That Define Us

• Effort on Our Inputs: We prepare diligently, execute relentlessly, and iterate quickly. Success is a team effort, not a solo triumph.
• Earn Trust: We honor commitments, listen deeply, and communicate candidly. Trust is the foundation of every client relationship.
• Learning Organization: Hypothesis‑driven experimentation, rapid learning, and continuous improvement are the engines that keep us ahead.
• Top‑Right Expectation: We hire and reward driven, intrinsically curious individuals who thrive on deep market understanding and measurable outcomes.

Role Overview

As a Senior Strategic Customer Success Manager at brighthush, you will be the linchpin between our clients and our product, ensuring that every customer achieves their desired business outcomes while driving expansion and renewal. You will operate with full autonomy, owning a portfolio of high‑value accounts from kickoff through renewal, and will be recognized as a trusted “GTM consultant” who brings transformative commercial strategies to life.

Key Responsibilities

• Own the complete post‑sales lifecycle for a book of business, ensuring seamless onboarding, adoption, and expansion.
• Build and maintain deep, strategic relationships with end users, line‑level managers, and C‑suite executives across client organizations.
• Leverage data‑driven insights to demonstrate ROI, identify upsell opportunities, and guide clients toward higher adoption of brighthush’s platform.
• Act as a cross‑functional catalyst, collaborating with Product, Engineering, and Sales to translate customer feedback into actionable product enhancements.
• Serve as the voice of the customer in internal strategy sessions, synthesizing insights from AI‑powered tools and direct interactions.
• Champion a culture of continuous improvement by contributing to playbooks, processes, and best‑practice documentation.
• Track and exceed Net Revenue Retention (NRR) targets, ensuring that each account is on a trajectory of growth.
• Facilitate quarterly business reviews, strategic workshops, and executive briefings that reinforce the value of brighthush’s solutions.
• Mentor junior Customer Success team members, fostering a collaborative and high‑performance environment.
• Represent brighthush at industry events, webinars, and client conferences to strengthen brand presence and gather market intelligence.

Essential Qualifications

• 5+ years of Customer Success or Strategic Account Management experience, preferably in MedTech, medical devices, diagnostics, or healthcare technology.
• Proven track record of independently managing a $1 million+ book of business with strong net retention.
• Experience presenting to and influencing C‑suite executives or senior decision makers.
• Strong analytical mindset – ability to connect usage data to tangible business outcomes.
• History of identifying and closing expansion opportunities without direct sales support.
• Excellent objection handling skills, especially in competitive, high‑stakes environments.
• Demonstrated curiosity and a passion for learning about client industries, markets, and commercial challenges.
• Proficiency in CRM and analytics tools (e.g., Salesforce, Gainsight, Tableau).

Preferred Qualifications

• Background in data analytics or business intelligence.
• Experience with AI‑driven customer insights platforms.
• Prior exposure to SaaS revenue metrics such as ARR, MRR, and churn.
• Fluency in multiple languages (English plus any additional language is a plus).
• Experience working in a remote‑first, high‑growth startup environment.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Exceptional Communication & Storytelling
• Data‑Driven Decision Making
• Stakeholder Management & Negotiation
• Project Management & Cross‑Functional Collaboration
• Customer‑Centric Mindset & Empathy
• Adaptability & Resilience in a Fast‑Paced Environment
• Change Management & Process Optimization

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Generous learning budget for courses, certifications, and conferences.
• Access to cutting‑edge AI tools and data science resources.
• Mentorship from senior leaders across Product, Engineering, and Sales.
• Clear career ladder with defined pathways to Director of Customer Success, VP of Customer Experience, or Head of Client Strategy.
• Regular internal knowledge‑sharing sessions and “Lunch & Learn” events.
• Opportunities to lead cross‑functional initiatives and influence product direction.
• Participation in industry panels, white‑paper authorship, and speaking engagements.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and work‑life balance. We host quarterly on‑site retreats where the entire team gathers in inspiring locations to brainstorm, celebrate wins, and strengthen bonds. Our remote culture is supported by:

• Fully funded home‑office setup ($500 stipend).
• Comprehensive health, vision, and dental coverage.
• 401(k) plan with company match.
• Wellness stipend and mental health resources.
• Team‑building activities, virtual coffee chats, and open‑door leadership meetings.
• Flexible work hours and unlimited paid time off.
• Annual company retreat and travel budget.

Compensation & Benefits

We offer a competitive base salary commensurate with experience, coupled with a performance‑based bonus structure that rewards NRR growth, expansion, and customer satisfaction. Additional perks include:

• Unlimited paid time off and flexible work hours.
• Annual company retreat and travel budget.
• Employee referral program with generous bonuses.
• Equity participation in a high‑growth startup.
• Professional development stipend and tuition reimbursement.
• Wellness program, mental health support, and gym membership discounts.

How to Apply

If you are a results‑driven, customer‑obsessed professional ready to shape the future of MedTech revenue acceleration, we want to hear from you. Join brighthush and help us transform data into decisive commercial action that improves patient outcomes worldwide.

Ready to take the next step? Submit your application through our careers portal or email your resume and cover letter to [email protected]. Let’s build the future of MedTech together.