Senior Strategic Customer Success Manager – Driving Sustainable Growth, Retention, and Digital Transformation for Automotive Service & Tire Businesses at brighthush

About brighthush

brighthush is a trailblazer in the automotive technology arena, delivering cloud‑based SaaS solutions that empower service centers, tire retailers, and related businesses to thrive in a digital‑first marketplace. With a portfolio that spans digital retailing, eCommerce, marketing automation, and dynamic eCatalogs, we help our partners unlock new revenue streams, streamline operations, and create unforgettable customer experiences across more than a dozen industry verticals—including powersports, marine, RV, pre‑owned auto, agriculture, and specialty retail.

Our global footprint spans the United States, Mexico, Belize, India, and the Netherlands, yet our culture remains deeply rooted in collaboration, innovation, and continuous learning. At brighthush, we champion an inclusive environment where every voice is heard, every idea is valued, and every employee is empowered to grow.

Why Join brighthush?

• Impactful Work: As a Customer Success Manager, you become the trusted advisor to our clients, directly influencing their success and the growth of their businesses.
• Career Growth: We provide clear career pathways, mentorship programs, and access to industry conferences and training.
• Remote‑First Flexibility: Work from anywhere with a reliable internet connection—no travel required.
• Competitive Compensation: Base salary, performance bonuses, equity options, and a comprehensive benefits package.
• Diversity & Inclusion: We celebrate differences and are dedicated to building a workforce that reflects the communities we serve.
• Innovation Hub: Collaborate with product, engineering, and data science teams to shape the next generation of automotive SaaS tools.
• Community & Culture: Engage in virtual team huddles, cross‑functional syncs, and annual retreats that foster camaraderie and shared purpose.

About the Role

In this pivotal role, you will serve as the linchpin between brighthush’s innovative solutions and the success of our clients. Your day‑to‑day activities will include:

Key Responsibilities

• Build deep, long‑term relationships with independent auto service and tire businesses, becoming their go‑to advisor for all things brighthush.
• Master the full suite of brighthush products within the first 90 days and stay current on new releases and industry trends.
• Lead quarterly business reviews (QBRs) with your portfolio, presenting data‑driven insights and outlining actionable growth plans.
• Facilitate remote, web‑based meetings and maintain a professional virtual presence that reflects brighthush’s brand values.
• Respond swiftly to customer inquiries, troubleshoot issues, and collaborate with cross‑functional teams (Sales, Product, Support) to resolve concerns.
• Identify upsell and cross‑sell opportunities, communicate the value of relevant products, and pass qualified leads to the Sales Team.
• Proactively monitor customer health metrics, flag at‑risk accounts, and implement retention strategies to keep churn low.
• Collect and analyze CSAT/NPS data to continuously improve service quality and customer satisfaction.
• Maintain rigorous adherence to internal processes, documentation standards, and compliance requirements.
• Leverage a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage—to manage relationships, track performance, and uncover improvement opportunities.
• Co‑create success plans with clients that align their business objectives with brighthush’s technology roadmap.
• Act as a subject matter expert on industry best practices, emerging digital trends, and competitive positioning.

Essential Qualifications

• Associate’s Degree in Business Administration, Marketing, or a related field.
• Proven experience in consultative account management, customer success, or retention roles.
• Strong verbal and written communication skills; ability to present complex concepts clearly.
• Exceptional relationship‑building skills with a track record of fostering trust and collaboration.
• Detail‑oriented, punctual, and professional in all interactions.
• Self‑starter who thrives independently, works well in a team, and meets deadlines under pressure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Comfortable with video conferencing, collaboration tools, and maintaining a professional on‑camera presence.
• Experience with data‑driven decision making and performance metrics.

Preferred Qualifications

• Experience in digital advertising, marketing agencies, or media sales.
• Background in call‑center operations or customer support.
• Public speaking or presentation experience.
• Knowledge of automotive service industry dynamics.
• Experience with CRM systems (Salesforce) and data analytics tools (Power BI).
• Familiarity with SaaS product lifecycles and subscription revenue models.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Data‑Driven Decision Making: Comfortable interpreting metrics and using insights to drive outcomes.
• Problem Solving: Quick to diagnose issues and develop effective solutions.
• Collaboration: Works seamlessly across departments to deliver a unified customer experience.
• Adaptability: Thrives in a fast‑moving environment with evolving priorities.
• Customer‑Centric Mindset: Places the customer’s success at the forefront of every decision.
• Communication: Articulates ideas clearly, listens actively, and adapts tone to diverse audiences.
• Project Management: Manages multiple initiatives simultaneously while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, learning is a lifelong journey. As a Customer Success Manager, you will:

• Participate in a structured onboarding program that includes product deep dives, sales alignment, and customer success best practices.
• Access internal and external training resources, including certifications in Salesforce, data analytics, and customer success frameworks.
• Receive mentorship from senior leaders who share their expertise and guide your professional development.
• Explore advanced roles such as Senior Customer Success Manager, Customer Success Director, or Product Management.
• Contribute to product roadmap discussions, ensuring that customer insights shape future innovations.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Benefit from a learning stipend that can be used for courses, certifications, or conferences of your choice.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and empowerment. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Real‑time communication via Slack, Teams, and email.
• Access to a digital knowledge base and community forums.
• Annual virtual retreats and optional in‑person meetups for team building.
• Recognition programs, peer shout‑outs, and quarterly awards that celebrate both individual and team achievements.
• A culture that encourages experimentation, celebrates learning from failure, and rewards innovative thinking.

Our employees enjoy a flexible work schedule, a supportive environment that values work‑life balance, and a community that thrives on shared success.

Compensation & Benefits

While specific figures vary based on experience, we offer:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue growth.
• Equity options to share in brighthush’s long‑term success.
• Health, dental, and vision insurance plans.
• 401(k) matching and retirement savings options.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work schedule and remote‑work stipend.
• Professional development budget and conference sponsorships.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are passionate about driving customer success, thrive in a dynamic environment, and want to make a tangible impact on the automotive service industry, we encourage you to apply today. Even if you don’t meet every requirement, we value diverse perspectives and invite you to share your story with us.

Ready to join the brighthush team? Click the link below to submit your application and take the first step toward an exciting career where your expertise fuels growth for both our clients and your own professional journey.