Senior Strategic Customer Success Manager – Enterprise & Growth Leadership in Cloud Construction SaaS

About brighthush

brighthush is redefining the construction industry with a cutting‑edge, cloud‑native platform that empowers general contractors, specialty subcontractors, and pre‑construction teams to streamline bidding, estimating, and takeoff processes. Our mission is simple: give builders the tools they need to win more projects, deliver faster, and operate with unprecedented precision. With a rapidly growing customer base and a culture that prizes innovation, collaboration, and customer obsession, brighthush is the place where ambitious professionals can shape the future of construction technology.

Why brighthush?

• Fast‑paced, growth‑oriented environment: Join a company that is scaling quickly and making a tangible impact on the industry.
• Remote‑first, async‑friendly culture: Work from anywhere while staying connected through clear communication and ownership of outcomes.
• Values that matter: Radical honesty, customer obsession, purposeful action, and collective growth guide every decision we make.
• Career acceleration: We invest in your professional development, offering mentorship, learning resources, and the chance to lead high‑visibility initiatives.
• Competitive compensation: Base salary, performance bonus, equity, and a comprehensive benefits package that includes health, dental, vision, life insurance, 401(k), and generous PTO.

Role Overview

As a Senior Strategic Customer Success Manager at brighthush, you will own a portfolio of our largest, most complex enterprise accounts. You will be the primary advocate for these customers, ensuring they achieve maximum value from our platform, renew confidently, and grow their investment over time. Your influence will shape the enterprise customer experience, drive adoption of new features, and help define the future roadmap for our product.

Key Responsibilities

• Named Book Ownership: Own end‑to‑end success for a book of high‑value accounts, including relationship management, renewal strategy, and expansion initiatives.
• Executive Relationship Building: Cultivate trust with owners, directors of pre‑construction, and C‑level sponsors who drive purchasing decisions.
• Renewals & Retention: Lead gross and net retention efforts, initiating renewal conversations early, identifying risk signals, and crafting recovery plans that keep churn at bay.
• Expansion & Upsell: Identify opportunities for additional seats, new offices, or new product modules (e.g., Build & Operate). Partner with Sales to close commercial expansion deals.
• Adoption & Value Realization: Orchestrate onboarding for new strategic accounts, ensuring adoption across all teams that use brighthush. Tie usage metrics to tangible outcomes such as increased bid volume and faster project turnaround.
• Success Plans & Business Reviews: Develop detailed account plans with measurable goals, and conduct quarterly business reviews with customer leadership to track progress and uncover new opportunities.
• Health Monitoring: Track health signals across your book, spot risk trends early, and take proactive action to mitigate potential issues.
• Voice of the Customer: Aggregate structured feedback and advocate for customer priorities on the product roadmap.
• Cross‑Functional Coordination: Partner with Sales, Support, CS Ops, and Product to ensure smooth handoffs, escalations, and signal management.
• Forecasting & Reporting: Maintain accurate renewal and expansion forecasts for your book, and present insights during pod forecast reviews.

First 90 Days – Your Success Blueprint

1. Book Immersion: Meet primary contacts and executive sponsors for Tier 1 accounts, then tier the book by risk and growth potential.
2. Account Plans: Publish written success plans for each top‑tier account, aligning goals with customer expectations.
3. Renewal Runway: Document renewal plans for all accounts renewing in the next 180 days, including owners, risks, and next steps.
4. Business Reviews: Lead your first quarterly business reviews with top accounts, capturing outcomes in a repeatable template.
5. Signal Library: Collaborate with your manager to define the most critical health signals for named accounts.
6. Sales Handoff: Agree on a handoff checklist with Sales for new enterprise deals, ensuring every customer starts with context.

Essential Qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar B2B SaaS customer‑facing role.
• At least 2 years owning enterprise or strategic accounts.
• Proven track record of meeting or exceeding renewal, net retention, and expansion targets.
• Executive presence and the ability to lead high‑level business reviews with owners or C‑level sponsors.
• Commercial instincts: spot expansion opportunities, build business cases, and navigate tough renewals.
• Exceptional organizational skills: manage multiple stakeholders and priorities without letting accounts slip.
• Data‑driven mindset: read dashboards, identify risk trends, and act decisively.
• Process builder: create and refine playbooks where none exist.
• Clear, confident communication across customers, internal teams, and leadership.
• Experience in construction, real estate, or another vertical SaaS market is a plus.

Preferred Qualifications

• Background in construction technology or familiarity with bidding and estimating workflows.
• Experience working in a remote‑first, async‑friendly organization.
• Knowledge of product management principles and the ability to translate customer feedback into actionable product insights.
• Comfort with advanced analytics tools and the ability to derive insights from usage data.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business goals.
• Relationship Management: Build trust with stakeholders at all levels.
• Negotiation & Influence: Close expansion deals and secure renewals.
• Project Management: Deliver on multiple initiatives simultaneously.
• Analytical Acumen: Translate data into actionable insights.
• Communication: Articulate complex ideas clearly and persuasively.
• Adaptability: Thrive in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will:

• Lead enterprise customer success initiatives that shape the product roadmap.
• Mentor junior team members and share best practices across the organization.
• Participate in cross‑functional projects that influence company strategy.
• Access a robust learning ecosystem, including industry conferences, online courses, and internal knowledge sharing sessions.
• Earn equity and performance bonuses that reward your impact on the company’s growth.

Work Environment & Culture

brighthush is built on a foundation of radical honesty, customer obsession, purposeful action, and collective growth. Our remote‑first model means you can work from anywhere while staying connected through:

• Clear communication protocols and async tools.
• Regular all‑hands meetings to align on vision and progress.
• Dedicated time for deep work and focused collaboration.
• A culture that celebrates wins, learns from setbacks, and values diverse perspectives.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary in the range of $110,000–$130,000 USD, commensurate with experience.
• Performance‑based bonus potential tied to renewal, retention, and expansion metrics.
• Equity in the company, aligning your success with brighthush’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• Life insurance and a 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and access to industry events.

How to Apply

If you are a customer‑centric, data‑driven leader who thrives in a dynamic, remote‑first environment, we want to hear from you. Join brighthush and help us empower the construction industry to build smarter, faster, and better.

Ready to take the next step? and become a key driver of success for our most valuable customers.