Senior Strategic Customer Success Manager – Publisher Partnerships & Revenue Growth Champion for AI‑Powered Marketing Solutions at brighthush

About brighthush

brighthush is a pioneering force in the AI‑powered marketing technology landscape, redefining how brands, publishers, and agencies connect with audiences across the digital ecosystem. By seamlessly blending identity, intelligence, and omnichannel activation, our unified platform empowers enterprise marketers to deliver hyper‑personalized experiences that drive measurable results. With one of the industry’s largest proprietary data repositories and cutting‑edge AI capabilities, brighthush equips publishers, advertisers, and agencies with the tools they need to scale, optimize, and monetize their digital assets with unprecedented precision.

Our mission is simple yet powerful: help our partners turn data into insight, insight into action, and action into revenue. Whether you’re a global brand, a niche publisher, or a mid‑market agency, brighthush provides the technology, expertise, and support to unlock new growth opportunities and sustain long‑term success.

Why brighthush is the Future of Marketing Technology

In a world where data is abundant but actionable intelligence is scarce, brighthush stands out by turning raw data into clear, actionable strategies. Our platform’s AI engine analyzes millions of data points in real time, enabling publishers to:

• Identify high‑value audience segments with pinpoint accuracy.
• Optimize creative and placement strategies across web, mobile, and connected TV.
• Predict revenue outcomes and adjust bids on the fly.
• Automate cross‑channel attribution and reporting.

By partnering with brighthush, publishers gain a competitive edge that translates into higher CPMs, increased fill rates, and stronger advertiser relationships.

Role Overview

As a Senior Strategic Customer Success Manager at brighthush, you will be the linchpin between our platform and the publishers we serve. You will own a portfolio of high‑value accounts, ensuring they not only renew but also expand, generating incremental revenue and deepening partner relationships. Your strategic mindset, data‑driven insights, and collaborative spirit will help publishers unlock the full potential of our AI‑powered solutions, driving adoption, performance, and long‑term loyalty.

Key Responsibilities

• Account Ownership & Growth: Manage renewals, upsell, and cross‑sell initiatives across a diverse publisher portfolio, driving revenue growth and maximizing partner lifetime value.
• Pipeline Development: Build, nurture, and track a robust pipeline of expansion opportunities, ensuring a steady flow of new business within existing accounts.
• Performance Monitoring: Continuously monitor account health, identify risks, and surface growth opportunities through data analysis and KPI tracking.
• Strategic Advisory: Serve as the primary point of contact and trusted advisor, aligning brighthush’s solutions with each publisher’s business objectives and monetization strategies.
• Client Communications: Lead business reviews, strategic planning sessions, and regular check‑ins to keep partners informed, engaged, and satisfied.
• Data‑Driven Recommendations: Analyze campaign and platform data to provide actionable insights, optimization recommendations, and performance forecasts.
• Cross‑Functional Collaboration: Partner with Sales, Operations, Product, and Support teams to execute on client success plans, address technical challenges, and drive product improvements.
• Onboarding & Adoption: Conduct platform demos, onboarding sessions, and training workshops to accelerate adoption and ensure partners derive maximum value.
• Feedback Loop: Capture and relay client feedback to product and engineering teams, influencing roadmap decisions and enhancing the overall user experience.
• CRM & Forecasting: Maintain accurate CRM records, track opportunities, and provide reliable revenue forecasts using Salesforce or equivalent tools.

Essential Qualifications

• 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships within the digital marketing or ad tech space.
• Proven track record of managing renewals and driving revenue growth within existing accounts.
• Exceptional client‑facing skills, with the ability to influence stakeholders at all levels.
• Strong organizational skills, capable of managing multiple accounts and competing priorities simultaneously.
• Data‑driven mindset: adept at interpreting performance metrics and translating data into strategic recommendations.
• Operational discipline with CRM tools (Salesforce preferred); comfortable with forecasting and pipeline management.
• Excellent written and verbal communication skills, with the ability to craft compelling proposals and deliver persuasive presentations.

Preferred Qualifications

• Background in digital media, ad tech, or publisher ecosystems.
• Deep understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESPs).
• Basic HTML and campaign setup knowledge to better support technical discussions with publishers.
• Experience working in a fast‑paced, high‑growth SaaS environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align partner goals with brighthush’s product roadmap.
• Analytical Acumen: Proficiency in dissecting complex data sets to uncover actionable insights.
• Relationship Building: Talent for building trust, fostering collaboration, and maintaining long‑term partnerships.
• Project Management: Skilled at coordinating cross‑functional initiatives and ensuring timely delivery.
• Adaptability: Comfortable navigating ambiguity and pivoting strategies in response to evolving market dynamics.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and championing their success.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and accelerating career progression. As a Customer Success Manager, you will:

• Advance to senior or director roles within the Customer Success organization.
• Take on strategic leadership of high‑profile accounts or industry verticals.
• Lead cross‑functional initiatives that shape product development and go‑to‑market strategies.
• Participate in executive‑level stakeholder engagements, gaining exposure to senior leadership.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and accountability. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual stand‑ups and cross‑team syncs.
• Monthly all‑hands meetings featuring product demos, market updates, and employee spotlights.
• Open‑door communication channels with leadership and peers.
• Regular virtual team‑building events, wellness challenges, and hackathons.

Compensation & Benefits

• Base Salary: $110,000 – $120,000 (commensurate with experience and location).
• Performance Bonus: Up to 15% of base salary, tied to individual and company metrics.
• Equity: Stock options as part of the total compensation package.
• Unlimited PTO: Take the time you need to recharge and maintain work‑life balance.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; virtual wellness classes; pet insurance.
• Employee Discounts: Exclusive savings on partner products, services, and events.
• Professional Development: Budget for conferences, courses, and certifications.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or any other protected status.

How to Apply

Ready to take the next step in your career and help publishers unlock the power of AI‑driven marketing? Click the link below to submit your application and join the brighthush team.