Senior Strategic Customer Success Manager – Remote (US) – Life Sciences & Diagnostics Leader Driving Client Success, Revenue Growth, and Innovation at brighthush
Welcome to brighthush – Pioneering the Future of Life‑Science Diagnostics
At brighthush, we’re not just a company; we’re a catalyst for the next generation of precision medicine. Founded in 2021, our mission is to empower researchers, clinicians, and industry leaders to uncover the hidden stories within biological samples. By delivering cutting‑edge multiplex assay solutions that enable rapid, accurate detection of biomarkers in liquid biopsies and other complex matrices, we accelerate the journey from discovery to patient benefit. With a nimble, high‑impact team of 11‑50 innovators, we thrive on curiosity, collaboration, and continuous learning. If you’re passionate about science, technology, and making a tangible impact on patient outcomes, brighthush is the place where your expertise can help shape the next wave of diagnostic breakthroughs.
Why This Role is a Game‑Changer
As a Senior Strategic Customer Success Manager for the US market, you will become the linchpin between our cutting‑edge products and the scientists who rely on them. Your work will directly influence research timelines, clinical decisions, and ultimately, the lives of patients worldwide. The role offers:
- Full‑time remote flexibility with a US‑based schedule.
- Direct collaboration with cross‑functional teams—sales, product, R&D, and operations.
- Hands‑on laboratory experience and real‑world problem solving.
- Opportunity to shape product roadmaps and influence market strategy.
- Exposure to the forefront of translational science and diagnostics.
Key Responsibilities – Your Impact in Action
Client Relationship Leadership
Build and nurture long‑term partnerships with academia, biotechnology, and pharmaceutical clients. Understand their research objectives, pain points, and success metrics to deliver tailored solutions that accelerate discovery. You will act as the trusted advisor who translates complex scientific challenges into actionable, technology‑driven outcomes.
Technical & Application Expertise
Maintain deep knowledge of our multiplex assay platforms, workflows, and data analysis tools. Spend significant time in the lab troubleshooting real‑world challenges and providing hands‑on guidance to customers. Your technical acumen will empower clients to achieve reproducible, high‑quality data.
New Business Development
Conduct market research to identify emerging opportunities, target industries, and key decision‑makers. Prospect, qualify, and close new accounts through networking, online research, and strategic outreach. Your ability to articulate value propositions will drive revenue growth and expand our footprint.
Project Management & Cross‑Functional Collaboration
Lead end‑to‑end projects that span sales, marketing, product development, and operations. Ensure clear communication, milestone tracking, and alignment with brighthush’s strategic goals. Your project management skills will keep initiatives on schedule and within budget.
Customer Training & Support
Design and deliver product demos, beta tests, and training workshops. Create comprehensive training materials and user guides to empower clients to maximize assay performance. Your educational initiatives will reduce time‑to‑value and increase customer satisfaction.
Strategic Insight & Feedback Loop
Partner with the commercial team to shape product roadmaps, identify market trends, and propose new product features. Translate client feedback into actionable insights for product improvement. Your strategic thinking will keep brighthush ahead of the curve.
Marketing & Communications Support
Contribute to marketing initiatives, including case studies, white papers, and event collateral. Represent brighthush at scientific conferences, symposia, and industry events. Your storytelling skills will amplify our brand and thought leadership.
Industry Trend Analysis
Stay abreast of academic, clinical, and regulatory developments. Attend conferences, trade shows, and professional events to expand knowledge and network with key opinion leaders. Your industry awareness will inform our go‑to‑market strategies.
Internal Collaboration
Liaise with marketing, product development, and operations to ensure cohesive execution of company objectives. Provide frontline insights that inform product refinement and service enhancements. Your collaborative mindset will foster a culture of continuous improvement.
Essential Qualifications – What We Expect
- Bachelor’s degree in Life Sciences, Molecular Biology, Biotechnology, or a related field.
- 5+ years of proven experience in customer success, field applications, account management, or technical support within the life‑science or diagnostics sector.
- Analytical & organizational prowess with a track record of managing complex, multi‑phase projects.
- Excellent communication and interpersonal skills, capable of engaging cross‑functional teams and building rapport with senior scientists.
- Hands‑on laboratory experience and the ability to troubleshoot real‑world assay challenges.
- Results‑driven orientation, demonstrated by successful product launches and lifecycle management.
- Familiarity with regulatory and quality standards relevant to life‑science research and diagnostics.
- Proficiency in project management tools and the ability to prioritize tasks, meet deadlines, and juggle multiple initiatives.
- Self‑motivated, goal‑oriented, and capable of thriving in a fast‑paced, evolving environment.
- Strong time‑management and organizational skills, with the ability to work independently and collaboratively.
- Willingness to travel up to 50% of the time, including domestic and occasional international trips, with flexibility for weekend travel.
- Demonstrated capacity for divergent thinking, questioning conventional methods, and building on others’ ideas.
Preferred Qualifications – Extra Edge
- Master’s degree or higher in Translational Medicine, Genetics, Genomics, or a related discipline.
- PhD or equivalent expertise in translational medicine, genetics, or genomics, evidenced by academic training, industry experience, or a strong publication record.
- Experience with multiplex assay platforms, liquid biopsy technologies, or related diagnostic tools.
- Prior exposure to regulatory submissions, quality management systems, or compliance frameworks in the life‑science industry.
- Proficiency in data analysis software, laboratory information management systems (LIMS), or bioinformatics tools.
Skills & Competencies – What Makes You Thrive
- Technical Proficiency – Deep understanding of nucleic acid assays, sample preparation, and data interpretation.
- Customer‑Centric Mindset – Passion for delivering exceptional client experiences and driving measurable outcomes.
- Strategic Thinking – Ability to translate market insights into actionable business strategies.
- Communication Excellence – Clear, concise, and persuasive communication across all stakeholder levels.
- Adaptability – Comfortable navigating ambiguity, shifting priorities, and evolving technologies.
- Leadership – Inspiring confidence in clients and colleagues, and fostering a collaborative environment.
Career Growth & Learning Opportunities – Your Path Forward
At brighthush, professional development is a shared journey. As a Senior Strategic Customer Success Manager, you will have access to:
- Mentorship from senior leaders in sales, product, and R&D.
- Regular training on the latest assay technologies, regulatory updates, and industry best practices.
- Opportunities to contribute to product roadmap discussions and influence the next generation of diagnostics.
- Cross‑functional projects that broaden your skill set and expose you to new business domains.
- Clear career pathways to senior customer success roles, product management, or business development leadership.
Work Environment & Culture – Where Innovation Meets Inclusion
brighthush champions a culture of innovation, inclusivity, and work‑life balance. Our remote model empowers you to work from any location in the United States while staying connected through:
- Weekly virtual team huddles and cross‑departmental syncs.
- Collaborative digital workspaces for project management, documentation, and knowledge sharing.
- Regular virtual social events, hackathons, and learning sessions.
- Transparent communication channels that encourage feedback, idea exchange, and continuous improvement.
Compensation & Benefits – A Competitive Total Package
While specific figures are tailored to experience and market conditions, brighthush offers a competitive total compensation package that includes:
- Base salary commensurate with industry standards for remote Customer Success Managers.
- Performance‑based bonuses tied to client satisfaction, retention, and revenue growth.
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and flexible work arrangements.
- Professional development budget for conferences, certifications, and continuing education.
- Employee wellness programs and mental health resources.
Ready to Make an Impact?
If you are a driven, technically savvy professional who thrives on building relationships, solving complex problems, and driving customer success in the life‑science arena, we want to hear from you. Join brighthush and help shape the future of diagnostics while advancing your career in a supportive, innovative environment.