Senior Strategic Customer Success Manager – Renewable Energy SaaS Platform – Remote (U.S.) – Driving Growth, Retention, and Customer Advocacy for brighthush
About brighthush – Accelerating the Clean Energy Revolution
brighthush is more than a software provider; we are a catalyst for the global transition to clean, reliable energy. Our flagship Unity REMS platform powers over 300 GW of wind, solar, and storage assets across 18,000 sites worldwide, turning raw operational data into real‑time, AI‑driven insights. By doing so, we help energy operators unlock higher returns, reduce downtime, and stay ahead of ever‑evolving regulatory landscapes. If you are passionate about technology, sustainability, and making a measurable impact, brighthush is the place to be.
Why Renewable Energy and Why brighthush?
The global energy transition is accelerating faster than ever. Governments, utilities, and independent power producers are investing billions in clean‑energy projects, and the demand for intelligent, data‑centric solutions is soaring. brighthush sits at the intersection of this growth, delivering a platform that turns complex SCADA, EMS, and asset‑management data into actionable intelligence. Our mission is simple: help the world’s most ambitious renewable projects operate at peak efficiency, reduce carbon footprints, and accelerate the shift to a sustainable future.
Our Culture – Purpose‑Driven, Agile, and Customer‑Obsessed
At brighthush, we believe that great ideas thrive in an environment where people feel empowered, heard, and supported. Our remote‑first model gives you the flexibility to work from anywhere in the U.S., while our collaborative tools keep you connected to a global team of engineers, data scientists, product managers, and customer success experts. We celebrate wins together, learn from setbacks, and iterate relentlessly. If you’re a self‑starter who loves to experiment, thrives in fast‑paced environments, and puts customers at the center of everything you do, you’ll fit right in.
Your Role: Strategic Senior Customer Success Manager
As a Strategic Senior Customer Success Manager at brighthush, you will be the linchpin of our customer experience. You will own the end‑to‑end journey for our most strategic accounts, ensuring they realize maximum value from Unity REMS and related solutions. Your success will be measured by customer retention, expansion, and the depth of the relationships you build. You will act as the trusted advisor to our customers, translating technical capabilities into business outcomes and championing their voice across our organization.
Key Responsibilities
- Account Leadership: Own the full lifecycle of key accounts, from onboarding to renewal, acting as the primary point of contact and advocate.
- Strategic Advisory: Deeply understand each customer’s utilization, usage patterns, and evolving needs, and guide them on how brighthush can help achieve their objectives.
- Onboarding & Commissioning: Lead customers through successful onboarding, ensuring smooth commissioning, post‑commissioning follow‑up, and ongoing optimization of system usage.
- Product Adoption & Optimization: Proactively guide customers to fully leverage Unity REMS features, driving adoption and aligning product usage with their business goals.
- Upsell, Renewal, and Novation Support: Collaborate with Sales to identify upsell and cross‑sell opportunities, manage renewals, and facilitate novations from EPC to ultimate asset owners.
- Voice of the Customer: Capture, analyze, and communicate customer insights to Product and Development teams, driving continuous improvement.
- Data‑Driven Insights: Leverage customer data and metrics to identify improvement opportunities and quantify success metrics.
- Issue Resolution: Resolve major customer issues promptly, providing troubleshooting and escalating when necessary.
- Training & Education: Organize regular training sessions, webinars, and documentation to keep customers informed and up‑to‑date.
- Cross‑Functional Collaboration: Work closely with Sales, Marketing, Product, and Engineering to align on strategy and optimize the customer experience.
Essential Qualifications
- Technical Expertise: Deep knowledge of SCADA, EMS, and related technologies—both software and hardware. Experience managing, installing, maintaining, and troubleshooting SCADA networks across multiple sites is highly desirable.
- Commercial Orientation: Proven track record of selling or servicing large, complex customers in the energy sector.
- Strategic Mindset: Ability to synthesize complex concepts, guide customers through nuanced discussions, and deliver actionable insights.
- Communication Skills: Excellent written and verbal communication, with the ability to translate technical jargon into clear, concise business language.
- Problem‑Solving: Proactive, analytical approach to identifying and resolving customer challenges.
- Customer‑Centric Mindset: Passion for delivering outstanding customer experiences and fostering long‑term relationships.
- Analytical Skills: Ability to analyze customer data, derive actionable insights, and influence product roadmap decisions.
- Team Player: Collaborative spirit, with a track record of working effectively across cross‑functional teams.
Preferred Qualifications
- Experience in the renewable energy industry, particularly with wind, solar, or energy storage assets.
- Background in project management or engineering roles within industrial sectors.
- Familiarity with SaaS business models, subscription economics, and renewal processes.
- Experience with data analytics tools (e.g., Power BI, Tableau) and data‑driven decision making.
- Knowledge of regulatory frameworks and market dynamics in the clean‑energy space.
Skills & Competencies
- Strategic Thinking & Vision
- Relationship Building & Influence
- Technical Fluency & Systems Thinking
- Data Analysis & Insight Generation
- Project Management & Execution
- Customer Advocacy & Voice of the Customer
- Adaptability & Continuous Learning
- Collaboration & Cross‑Functional Leadership
Career Growth & Learning Opportunities
At brighthush, your career path is designed to evolve with your ambitions. As a CSM, you will have the chance to:
- Lead high‑impact initiatives that shape product strategy and customer success frameworks.
- Mentor junior team members and share best practices across the organization.
- Transition into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Product Management.
- Participate in industry conferences, webinars, and thought‑leadership events to build your professional network.
- Access continuous learning resources, including certifications in SCADA, EMS, and renewable energy technologies.
Work Environment & Culture Highlights
brighthush thrives on a culture of agility, innovation, and collaboration. We value:
- Fast‑paced decision making that empowers you to take ownership.
- Transparent communication across all levels.
- Inclusive teamwork that celebrates diverse perspectives.
- Work‑life balance with flexible remote work options.
- Recognition programs that reward high performance and impact.
Compensation, Perks, and Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Competitive base salary aligned with industry standards.
- Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
- Equity or stock‑option plans that allow you to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including vacation, sick leave, and holidays.
- Flexible work arrangements and remote‑friendly policies.
- Professional development budget and tuition reimbursement.
- Wellness programs, mental‑health resources, and employee assistance programs.
Life at brighthush
Our team is a vibrant mix of engineers, data scientists, product managers, and customer success professionals who are united by a shared passion for clean energy. We celebrate wins together, learn from setbacks, and constantly iterate on our processes. Whether you’re collaborating on a new feature, troubleshooting a complex SCADA issue, or brainstorming the next big idea, you’ll find a supportive environment that encourages curiosity and growth.
Equal Opportunity Employer
brighthush is an equal‑opportunity employer committed to fostering a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Ready to Make an Impact?
If you’re a strategic thinker with a passion for customer success, a deep understanding of renewable energy technologies, and a desire to drive tangible results, we want to hear from you. Join brighthush and help shape the future of clean energy—one customer success story at a time.