Senior Strategic Customer Value Associate – Accelerate ROI, Drive Deal Closure, and Fuel Insight‑Powered Growth for Global B2B SaaS Sales at brighthush – Remote & Hybrid Opportunities Worldwide for Impact‑Driven Professionals

About brighthush

brighthush stands at the cutting edge of fintech, artificial intelligence, and real‑time analytics. Our mission is to protect the global financial ecosystem from fraud, money laundering, and other illicit activities by delivering machine‑learning‑powered, cloud‑native solutions that detect, prevent, and neutralize threats before they reach customers. With a scalable architecture that delivers speed, accuracy, and resilience, we empower banks, fintechs, payment platforms, and regulatory bodies to stay ahead of ever‑evolving risks.

Beyond technology, brighthush is a vibrant community of curious, collaborative, and customer‑centric professionals. We celebrate diversity, champion continuous learning, and reward bold ideas that push the boundaries of what’s possible. Whether you’re a seasoned industry veteran or an ambitious early‑career professional, you’ll find a place at brighthush where your contributions matter, your growth is supported, and your impact is felt worldwide.

Why brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how the world protects itself from financial crime. Your work will directly influence the security posture of banks, fintechs, and payment platforms across continents. You’ll collaborate with some of the brightest minds in AI, data science, and compliance, and you’ll have the freedom to innovate, experiment, and drive measurable outcomes. We believe in empowering our people with the tools, resources, and autonomy they need to thrive. Whether you’re looking to deepen your expertise in value selling, master advanced analytics, or step into a leadership role, brighthush provides the environment, mentorship, and growth pathways to make it happen.

Role Overview

As a Senior Strategic Customer Value Associate, you will serve as the critical bridge between our sales organization and our clients. Your mission is to accelerate deal execution, craft compelling ROI narratives, and deliver data‑rich client reporting that builds confidence and fosters long‑term partnership. Your analytical rigor, commercial acumen, and mastery of CRM and automation tools will enable our sales teams to close deals faster, upsell more effectively, and maintain a high level of customer satisfaction.

This is a mid‑level, full‑time role based in a remote‑first, hybrid environment that supports teams across Portugal, Brazil, and Spain. You will report directly to the Senior Customer Success Manager and collaborate closely with Sales, Product, Finance, and Marketing to shape the customer journey from prospect to advocate.

Key Responsibilities

• Accelerate Deal Execution: Partner with the sales team to streamline the proposal and negotiation process, ensuring that every opportunity moves through the pipeline efficiently.
• Client Reporting & Analytics: Design, build, and maintain dashboards and reports that provide actionable insights into customer usage, ROI, and value realization.
• ROI & Value Modeling: Develop sophisticated financial models that quantify the business impact of our solutions, enabling sales to articulate clear value propositions to prospects.
• Process Automation: Leverage CPQ, workflow automation, and CRM tools to reduce manual effort, minimize errors, and improve data integrity across the sales cycle.
• Cross‑Functional Collaboration: Work with Product, Finance, and Customer Success to align on pricing, packaging, and post‑sale value delivery.
• Continuous Improvement: Identify gaps in data quality, reporting, and process efficiency, and propose solutions that enhance the overall customer experience.
• Thought Leadership: Stay abreast of industry trends in AI, fintech, and compliance, and translate insights into best practices for the sales organization.
• Stakeholder Engagement: Present ROI findings and value stories to senior executives, partners, and key clients, reinforcing brighthush’s position as a strategic advisor.
• Training & Enablement: Develop training materials and workshops for the sales team to improve their understanding of value selling and data‑driven decision making.
• Market Intelligence: Monitor competitor offerings, market dynamics, and regulatory changes to inform pricing strategy and product positioning.

Essential Qualifications

• Bachelor’s degree in Business, Economics, Finance, or a related quantitative field.
• Minimum of 3 years of experience in management consulting, value selling, or B2B SaaS analytics.
• Proven track record of building and presenting ROI models that influence purchasing decisions.
• Advanced proficiency in Excel and Google Sheets, including pivot tables, advanced formulas, and data visualization.
• Hands‑on experience with CRM platforms such as Salesforce or HubSpot, and CPQ tools.
• Strong analytical mindset with the ability to translate complex data into clear, actionable insights.
• Excellent written and verbal communication skills in professional English.
• Self‑starter who thrives in a fast‑paced, remote environment.
• Experience managing multiple projects simultaneously with tight deadlines.

Preferred Qualifications

• Experience in the fintech or financial services sector, particularly in fraud prevention or compliance.
• Knowledge of AI/ML concepts and how they apply to customer value and risk management.
• Familiarity with workflow automation tools such as Zapier, Integromat, or native automation platforms.
• Experience working with international teams across multiple time zones.
• Advanced data visualization skills using tools like Tableau, Power BI, or Looker.
• Background in data engineering or data science, with a focus on predictive modeling.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex problems, identify key drivers, and develop data‑driven solutions.
• Commercial Acumen: Understanding of pricing, packaging, and value proposition development.
• Project Management: Skilled at managing multiple priorities, meeting deadlines, and coordinating cross‑functional initiatives.
• Communication: Clear, concise, and persuasive communication with both technical and non‑technical stakeholders.
• Adaptability: Comfortable navigating ambiguity and pivoting quickly in a dynamic environment.
• Customer‑Centric Mindset: Passion for delivering measurable value to clients and ensuring their success.
• Technical Proficiency: Comfortable with SQL, data modeling, and BI tools.
• Leadership Potential: Demonstrated ability to influence without authority and mentor junior teammates.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As a Senior Strategic Customer Value Associate, you will:

• Progress to senior roles such as Customer Success Manager, Business Analyst Lead, or Product Strategy Manager.
• Participate in leadership development programs that sharpen your strategic thinking and influence skills.
• Access a global learning platform with courses in AI, data science, sales strategy, and leadership.
• Receive mentorship from senior executives who are industry thought leaders.
• Have opportunities to present at internal conferences, industry events, and client workshops.
• Lead cross‑functional initiatives that shape product roadmaps and go‑to‑market strategies.
• Earn certifications in Salesforce, Tableau, or other relevant tools through our learning budget.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. You’ll enjoy:

• Flexible working hours that respect work‑life balance.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• An inclusive, diverse, and supportive workplace where every voice is heard.
• Access to cutting‑edge technology and tools that enable you to do your best work.
• Transparent communication from leadership and a clear path for career advancement.
• Monthly “innovation sprints” where teams can experiment with new ideas and prototypes.
• Community outreach programs that allow employees to give back to local fintech ecosystems.

Compensation & Benefits

While specific figures are tailored to individual experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market standards for mid‑level roles in the fintech and SaaS sectors.
• Performance‑based bonuses tied to individual and company goals.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Wellness stipend, mental health support, and access to virtual fitness classes.
• Annual company retreats and regional meet‑ups to foster team cohesion.

How to Apply

Ready to make a tangible impact on the global financial ecosystem? Join brighthush and help us accelerate ROI, streamline deal execution, and deliver insight‑driven growth for our clients. Click the link below to submit your application and take the first step toward an exciting career where your work matters.