Senior Strategic Program Manager – AI‑Enabled Customer Delivery & Enterprise Software Solutions in Healthcare – Leading Diagnostic Innovation at brighthush

About brighthush

brighthush is a global trailblazer in intelligent diagnostic informatics, delivering AI‑first, cloud‑based platforms that transform diagnostic workflows across healthcare, life sciences, and public health. With a presence in more than 30 countries, we empower laboratories and testing environments to operate more efficiently, generate actionable insights at scale, and ultimately support healthier, safer communities. At brighthush, every team member is expected to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We are not just adopting the future – we are actively engineering it.

Why Join brighthush?

As a fast‑growing, innovation‑driven organization, brighthush offers a dynamic work environment where your ideas can shape the next generation of diagnostic technology. You will collaborate with world‑class engineers, data scientists, and business leaders to deliver complex, high‑impact solutions to our global customer base. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We invest in your professional growth through mentorship, continuous learning programs, and opportunities to lead cross‑functional initiatives.

Role Overview

We are seeking an experienced Senior Strategic Program Manager to lead end‑to‑end delivery of AI‑powered diagnostic solutions for our enterprise customers. In this role, you will be the primary point of contact for clients, orchestrating the entire project lifecycle from discovery to post‑implementation support. You will bridge sales, project, and technical teams, ensuring that every initiative is delivered on time, within budget, and to the highest quality standards.

Key Responsibilities

• Program Planning & Execution: Develop, maintain, and execute comprehensive program plans, including schedules, milestones, dependencies, and critical paths. Align all plans with Statements of Work (SOW), scope, timelines, and contractual deliverables.
• Delivery Oversight: Monitor progress against approved plans, maintaining clear visibility into budget, schedule, scope, and contractual obligations throughout the project lifecycle.
• Stakeholder Management: Build and nurture trusted relationships with key customer stakeholders, including executive leaders, program managers, engineering, development, security, and operations teams.
• Role Clarity & Accountability: Ensure customers understand their roles, responsibilities, dependencies, and required inputs to enable timely and successful delivery.
• Facilitation & Communication: Lead project kickoffs, recurring status meetings, executive briefings, milestone reviews, and steering committee sessions with both customer and internal stakeholders.
• Risk & Issue Management: Proactively identify and manage dependencies, risks, assumptions, and issues; maintain actionable mitigation and contingency plans and drive timely resolution.
• AI Solution Leadership: Provide end‑to‑end leadership for AI solution delivery, spanning discovery, solution design, implementation, deployment, and optimization within complex enterprise environments.
• Scope & Change Management: Identify potential scope deviations early and collaborate with Sales and Professional Services leadership to manage change requests and formal change order processes.
• Transition & Success Handover: Orchestrate a seamless transition to the Customer Success organization at project completion, ensuring full knowledge transfer, documentation handoff, and alignment on success criteria.
• Continuous Improvement: Lead post‑project retrospectives and lessons‑learned sessions to drive continuous improvement across delivery processes, tools, and engagement models.
• Other Duties: Perform any additional responsibilities as assigned to support program success.

Essential Qualifications

• Education: Bachelor’s degree in Business, Information Systems, Software Engineering, or a related discipline (or equivalent work experience).
• Experience: 10+ years of progressive program or project management experience, with a proven track record of delivering large‑scale, enterprise software initiatives in complex environments.
• Certifications: Active PMP, PRINCE2, PMI‑ACP, or similar certification.
• Team Leadership: 5–7 years of experience building, leading, and developing high‑performing, cross‑functional teams across technology, business, and vendor organizations.
• Technical Acumen: Deep knowledge of modern software development methodologies (Agile, DevOps) and associated tools; ability to evaluate designs, challenge assumptions, and guide experienced teams.
• AI Proficiency: Demonstrated ability to effectively leverage AI‑enabled tools to enhance program planning, delivery execution, risk analysis, stakeholder communications, and decision‑making. Skilled in advanced prompting techniques and responsible AI use.
• Analytical & Problem‑Solving: Highly developed analytical skills, with a proven ability to diagnose issues, identify improvement opportunities, and develop actionable, results‑oriented plans.
• Process Development: Experience designing, implementing, and institutionalizing formal project and program management processes to improve consistency, transparency, and delivery outcomes.

Preferred Qualifications

• Master’s Degree in Business, Information Systems, Software Engineering, or a related discipline (or equivalent experience).
• Experience working in Professional Services or a consulting organization.
• Knowledge of scientific data software, medical devices, or healthcare software.
• Familiarity with regulatory compliance procedures, including HIPAA and GDPR.

Skills & Competencies

• Executive Presence & Communication: Exceptional verbal and written communication skills, with the ability to articulate complex ideas, risks, and recommendations clearly to technical teams, business partners, and executive leadership.
• Strategic Planning: Ability to develop long‑term program roadmaps that align with business objectives and customer needs.
• Stakeholder Management: Proven track record of building strong, trusted relationships with executive leaders and cross‑functional teams.
• Decision‑Making: Strong analytical mindset and data‑driven decision‑making capabilities.
• Adaptability: Comfortable navigating ambiguity and rapidly changing priorities.
• Collaboration: Ability to foster a culture of teamwork and shared ownership across diverse groups.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Program Manager, you will have the opportunity to:

• Lead high‑impact, cross‑functional initiatives that shape the future of diagnostic AI.
• Mentor junior managers and project teams, building leadership skills that prepare you for senior roles.
• Participate in executive‑level strategy sessions, gaining exposure to business planning and portfolio management.
• Access continuous learning resources, including certifications, workshops, and industry conferences.
• Transition into specialized roles such as AI Product Management, Enterprise Architecture, or Global Delivery Leadership.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where innovation thrives. We value:

• Curiosity: Encouraging experimentation and learning from both successes and failures.
• Collaboration: Breaking down silos to deliver integrated solutions.
• Accountability: Taking ownership of outcomes and driving results.
• Well‑being: Supporting work‑life balance through flexible schedules, remote options, and wellness programs.

Compensation & Benefits

While the exact compensation will depend on location, experience, and qualifications, the base salary range for this role is $108,000 to $156,000 annually. In addition to competitive pay, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Stock incentive programs.
• Paid time off, including vacation, sick leave, and parental leave.
• Tuition assistance and professional development funds.
• Wellness initiatives such as gym memberships, mental health resources, and flexible work arrangements.

Travel & Physical Requirements

• Remote work is available, with occasional travel to client sites (up to 30% of the time).
• Physical demands include prolonged periods of sitting at a desk and working on a computer; occasional lifting of up to 10 pounds with assistance.
• Travel may involve exposure to various weather conditions and adherence to client health and safety protocols.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic.

How to Apply

If you are a strategic thinker with a passion for delivering AI‑enabled solutions that transform healthcare, we encourage you to apply today. Submit your resume and a cover letter outlining how your experience aligns with the responsibilities and qualifications above. Join brighthush and help us engineer the future of diagnostic intelligence.

Ready to take the next step?