Senior Strategy & Ops Lead, Post-Sale Product Adoption

For our client, we are seeking a Senior Strategy & Ops Lead, Post-Sale Product Adoption to join the team of a leader in the Enterprise Technology space. This role will shape how new products are integrated into post-sale workflows and how adoption success is measured across the customer lifecycle. You will partner closely with Product and R&D early in the launch cycle to make sure adoption is built into the plan from day one. The position requires strong cross-functional influence, analytical rigor, and the ability to turn data into practical actions that improve customer outcomes. Location: Remote Compensation: $145,000 – $212,500 annually

Responsibilities

Integrate new products into post-sale processes by building workflows and success metrics before launch. Collaborate with Product and R&D early in the launch cycle to ensure adoption is prioritized from the start. Analyze ongoing adoption data to identify gaps and reasons for low adoption rates. Develop and execute strategies to close adoption gaps personally rather than only assigning tasks. Facilitate regular cross-functional meetings to translate adoption data into actionable plans. Influence and coordinate actions across multiple teams without direct authority, using shared data and escalation when necessary. Build relationships with leaders across functions to prioritize adoption as a key outcome. Qualifications 8+ years in internal-facing roles such as Strategy & Operations or Project Management, with a strong track record of cross-functional results without formal authority. Deep understanding of post-sale customer functions such as implementation and customer success. Proven ability to work autonomously and execute tasks personally, not just delegate. Comfortable with data analysis, defining metrics, and using dashboards to drive action. Excellent written and verbal communication skills for influencing senior stakeholders. Experience in a fast-paced, matrixed organization is a plus.

Benefits

Flexible, employee-led remote work model. Professional development stipend for continuous learning. Comprehensive health and parental leave plans. Above-market total compensation including performance-based bonuses and equity opportunities. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.