Senior Technical Account Manager (Federal)
About Our Client: The organization operates a collaborative workflow platform designed for defense, intelligence, security, and critical infrastructure sectors. It addresses the challenge of secure communication and workflow management in high-stakes, mission-critical environments by providing on-premises and private cloud solutions. The platform supports secure messaging, file sharing, workflow automation, and project management, maintaining full data and operational control. It serves clients including U.S. federal entities and large enterprises, facilitating collaboration across web, desktop, and mobile with interoperability for common productivity tools. About the Opportunity: The SENIOR TECHNICAL ACCOUNT MANAGER (FEDERAL) acts as a key technical advisor for U.S. Federal and enterprise customers, ensuring the effective deployment and secure operation of the collaborative platform in sensitive environments. This role is pivotal in driving secure, compliant, and scalable implementations, bridging engineering and customer teams to support mission-critical collaboration and maintain long-term platform success. Responsibilities: Lead technical onboarding and deployment for strategic enterprise and federal customers Design and implement secure, scalable architectures across diverse environments Support compliance with security frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2 Guide integration with authentication, identity management, DevOps, and monitoring systems Provide proactive technical guidance to minimize operational risks Serve as primary technical contact for assigned accounts Collaborate with product, engineering, and support teams to resolve technical issues Develop reusable deployment assets like scripts and documentation Participate in improving onboarding and deployment practices Communicate complex technical concepts to diverse stakeholders Build trusted relationships to foster adoption and expansion Maintain detailed records of technical decisions and customer feedback Requirements: Senior-level experience in technical account management or similar customer-facing technical roles Strong knowledge of Linux administration, networking, containers, and cloud infrastructure Hands-on scripting or development experience (Python, Go, Node.js, etc.) Understanding of cybersecurity principles and secure system architecture Familiarity with DevSecOps tools and workflows Experience managing large enterprise or government customer technical delivery Excellent communication skills for technical and non-technical collaboration Eligibility for access to export-controlled information under U.S. laws (EAR, ITAR) Potential to obtain and maintain U.S. government security clearance Pay Range and Compensation Package: Target salary range: $125,000 to $165,000 USD plus commission Compensation based on skills, experience, qualifications, location, and market conditions Benefits & Perks: Medical, dental, and vision insurance coverage Unlimited paid time off plus company holidays Remote-first work environment Work from home stipend Annual learning and development budget Paid parental leave for all parents 401(k) retirement plan Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.