Senior Technical Customer Experience Specialist – Hosting & Cloud Support – Remote (Greece) – Champion Digital Growth for 3.3 Million SMEs Across Europe
About brighthush
brighthush is a vibrant, forward‑thinking ecosystem that unites more than 60 award‑winning brands across 22 European countries. Together, we empower 3.3 million small and medium‑size businesses to thrive online by delivering world‑class hosting, cloud, and SaaS solutions. From domain registration and shared hosting to advanced e‑commerce platforms, marketing automation, and compliance tools, brighthush is the one‑stop partner for entrepreneurs and digital businesses across Europe.
Our mission is simple: “Come as you are.” We celebrate diversity, inclusion, and collaboration. Respect, openness, and trust are the cornerstones of our culture, and we are committed to creating an environment where every team member can grow, innovate, and make a real impact.
Why brighthush?
At brighthush, you’ll join a company that is redefining the digital landscape for SMEs. We combine cutting‑edge technology with a customer‑first philosophy, ensuring that every interaction is seamless, efficient, and empowering. Our remote‑first model gives you the flexibility to work from anywhere in Greece, while our collaborative culture keeps you connected to a global network of experts.
When you work with brighthush, you’ll be part of a mission‑driven team that values:
- Innovation: We constantly iterate on our products and processes to stay ahead of the curve.
- Impact: Your work directly influences millions of customers across Europe.
- Learning: We invest heavily in professional development, certifications, and knowledge sharing.
- Community: We support local initiatives and champion sustainability through our ESG commitments.
About the Role
We are seeking a highly skilled and customer‑centric Technical Customer Experience Specialist to join our remote team in Greece. In this role, you will act as the technical bridge between our customers and the brighthush ecosystem. You will troubleshoot complex hosting and cloud issues, monitor infrastructure health, mentor junior HelpDesk agents, and collaborate with cross‑functional teams to elevate service quality and product excellence.
As a key player in our support organization, you will help keep our hosting services running smoothly, advise customers on service expansion, and contribute to continuous improvement initiatives that drive customer satisfaction and business growth.
Key Responsibilities
- Technical Support Delivery: Resolve high‑complexity tickets via chat, phone, and ticketing systems for hosting, domain, email, and cloud services.
- Infrastructure Monitoring: Perform partial monitoring of servers, databases, and network components; proactively identify and mitigate potential outages.
- Mentorship & Knowledge Sharing: Coach and support HelpDesk agents, ensuring they have the technical knowledge and confidence to handle customer issues.
- Incident Management: Escalate tickets to the Infrastructure team, report probable incidents, and coordinate rapid resolution.
- Bug Reporting & Product Feedback: Document bugs for the development team and provide actionable customer insights to improve products and services.
- Sales Enablement: Identify cross‑sell and up‑sell opportunities during support interactions and collaborate with the sales team to close deals.
- Customer Advisory: Guide customers on best practices for service development, migration, and optimization.
- Migration Support: Assist the Migration department with data and service transfers, ensuring minimal downtime and data integrity.
- Continuous Improvement: Participate in process reviews, propose enhancements, and help shape the future of our support operations.
Essential Qualifications
- Proven experience with brighthush and brighthush operating systems.
- Deep knowledge of web and database servers (Apply for this job