Senior Technical Customer Experience Specialist – Hosting & Cloud Support – Remote (Greece) – Champion Digital Growth for 3.3 Million SMEs Across Europe at brighthush

About brighthush

brighthush is a vibrant, forward‑thinking ecosystem that unites more than 60 award‑winning brands across 22 European countries. Together, we empower 3.3 million small and medium‑size businesses to thrive online by delivering world‑class hosting, cloud, and SaaS solutions. From domain registration and shared hosting to advanced e‑commerce platforms, marketing automation, and compliance tools, brighthush is the one‑stop partner for entrepreneurs and digital businesses across Europe.

Our mission is simple: “Come as you are.” We celebrate diversity, inclusion, and collaboration. Respect, openness, and trust are the cornerstones of our culture, and we are committed to creating an environment where every team member can grow, innovate, and make a real impact.

Why brighthush?

At brighthush, you’ll join a company that is redefining the digital landscape for SMEs. We combine cutting‑edge technology with a customer‑first philosophy, ensuring that every interaction is seamless, efficient, and empowering. Our remote‑first model gives you the flexibility to work from anywhere in Greece, while our collaborative culture keeps you connected to a global network of experts.

When you work with brighthush, you’ll be part of a mission‑driven team that values:

• Innovation: We constantly iterate on our products and processes to stay ahead of the curve.
• Impact: Your work directly influences millions of customers across Europe.
• Learning: We invest heavily in professional development, certifications, and knowledge sharing.
• Community: We support local initiatives and champion sustainability through our ESG commitments.

About the Role

We are seeking a highly skilled and customer‑centric Technical Customer Experience Specialist to join our remote team in Greece. In this role, you will act as the technical bridge between our customers and the brighthush ecosystem. You will troubleshoot complex hosting and cloud issues, monitor infrastructure health, mentor junior HelpDesk agents, and collaborate with cross‑functional teams to elevate service quality and product excellence.

As a key player in our support organization, you will help keep our hosting services running smoothly, advise customers on service expansion, and contribute to continuous improvement initiatives that drive customer satisfaction and business growth.

Key Responsibilities

• Technical Support Delivery: Resolve high‑complexity tickets via chat, phone, and ticketing systems for hosting, domain, email, and cloud services.
• Infrastructure Monitoring: Perform partial monitoring of servers, databases, and network components; proactively identify and mitigate potential outages.
• Mentorship & Knowledge Sharing: Coach and support HelpDesk agents, ensuring they have the technical knowledge and confidence to handle customer issues.
• Incident Management: Escalate tickets to the Infrastructure team, report probable incidents, and coordinate rapid resolution.
• Bug Reporting & Product Feedback: Document bugs for the development team and provide actionable customer insights to improve products and services.
• Sales Enablement: Identify cross‑sell and up‑sell opportunities during support interactions and collaborate with the sales team to close deals.
• Customer Advisory: Guide customers on best practices for service development, migration, and optimization.
• Migration Support: Assist the Migration department with data and service transfers, ensuring minimal downtime and data integrity.
• Continuous Improvement: Participate in process reviews, propose enhancements, and help shape the future of our support operations.

Essential Qualifications

• Proven experience with brighthush and brighthush operating systems.
• Deep knowledge of web and database servers (Apache, Nginx, MySQL, PostgreSQL).
• Strong troubleshooting skills across Linux, Windows, and cloud platforms.
• Experience with ticketing systems (Zendesk, Freshdesk) and monitoring tools (Prometheus, Grafana).
• Excellent communication skills in English; Greek is a plus.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, or Linux Professional Institute Certification.
• Experience in a SaaS or hosting environment with a focus on customer success.
• Knowledge of scripting languages (Python, Bash, PowerShell) for automation.
• Previous mentorship or training experience.

Skills & Competencies

• Technical Proficiency: In-depth understanding of web hosting, cloud infrastructure, and database management.
• Problem‑Solving: Ability to diagnose complex issues quickly and devise effective solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Collaboration: Comfortable working cross‑functionally with engineering, sales, and product teams.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Time Management: Manages multiple high‑priority tickets while maintaining quality.

Career Growth & Learning

At brighthush, we believe that growth is a shared journey. As a Senior Technical Customer Experience Specialist, you will have access to:

• Structured career pathways that can lead to roles such as Technical Support Lead, Customer Success Manager, or Product Specialist.
• Annual training budgets for certifications, conferences, and workshops.
• Mentorship programs pairing you with senior engineers and product leaders.
• Opportunities to contribute to product roadmaps and influence the direction of our services.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere in Greece while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and innovation challenges.
• Open communication channels via Slack, Teams, and Zoom.
• A culture that celebrates wins, learns from failures, and values transparency.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for senior technical roles in Greece.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance coverage.
• Flexible working hours and a generous paid time off policy.
• Access to a company‑wide wellness program and mental health resources.
• Equity options for long‑term employees.

How to Apply

Ready to make a tangible impact on millions of SMEs across Europe? Submit your resume and a cover letter that highlights your technical expertise, customer‑success mindset, and why you’re excited about joining brighthush. We look forward to exploring how your skills can help us continue to innovate and serve our community.

Closing Statement

At brighthush, you’ll be part of a forward‑thinking team that values innovation, impact, and continuous learning. If you’re a seasoned technical specialist who thrives on solving complex problems and delivering exceptional customer experiences, we invite you to apply and help shape the future of digital growth for SMEs across Europe.