Senior Technical Customer Success Manager
Managing a portfolio of commercial customers, the full-time Senior Technical Customer Success Manager will enable clients to leverage APIs and microservices, ensuring they realize the value of their investment while collaborating with sales and product teams in a remote environment. Key responsibilities Coaching customers throughout their lifecycle and collaborating with the Customer Experience teams to ensure successful outcomes Defining effective adoption plans and post-sales engagement strategies to enhance customer satisfaction Innovating tools and processes to improve team efficiency and working on cutting-edge customer projects Required qualifications Experience in a similar role within SaaS, Open Source, or Infrastructure software companies Strong understanding of Cloud Native technologies, including Containerization, Kubernetes, and Microservices Familiarity with API Management and the value of DevOps, CI/CD, and Cloud Computing IaaS Proven ability to manage customer portfolios and identify automation opportunities Strong organizational skills and a builder's mentality for solving complex customer problems Experience: 2 years required