Senior Technical Customer Success Manager – AI Connectivity & Cloud Solutions – Championing Adoption, Growth, and Innovation at brighthush

About brighthush

brighthush is a trailblazer in the AI ecosystem, architecting the connective tissue that empowers artificial intelligence to scale, secure, and govern itself across enterprises worldwide. Since our founding in 2017, we have evolved from a niche startup into a global powerhouse, delivering a unified API and AI platform that lets businesses embed intelligent capabilities into their products, services, and operations at lightning speed. Our mission is clear: to make AI accessible, reliable, and responsible for every organization, regardless of size or industry.

At brighthush, we fuse deep technical expertise with an unwavering customer obsession, creating a culture where curiosity, collaboration, and continuous learning thrive. As a remote‑first organization, we empower our team members to work from anywhere in the United States, while staying tightly connected to a global community of engineers, product leaders, and customer success experts. This hybrid model fuels creativity, reduces friction, and ensures that every voice is heard—no matter where you’re located.

Why Join brighthush?

• Impactful Work: Your role will directly shape how thousands of customers adopt and derive value from our AI platform, influencing the future of AI integration across industries.
• Career Growth: We invest heavily in professional development, offering mentorship, targeted training, and clear career pathways that span Customer Success, Product Management, Engineering, and Leadership.
• Innovative Environment: Work on cutting‑edge projects, experiment with new tooling, and collaborate with world‑class engineers and product teams.
• Remote Flexibility: Enjoy the freedom of a fully remote role with a flexible schedule that respects your work‑life balance.
• Competitive Compensation & Benefits: We offer a comprehensive package that includes a competitive base salary, performance bonuses, health and wellness benefits, equity, and generous paid time off.

Role Overview

As a Senior Technical Customer Success Manager, you will be the trusted advisor to our commercial customers, guiding them through every stage of their journey—from onboarding to expansion. You will blend deep technical knowledge with strategic insight to help customers unlock the full potential of brighthush’s AI platform, ensuring they achieve measurable business outcomes and long‑term success.

Your Impact

In this role, you will be the linchpin that connects our technology, product vision, and customer experience. Your influence will be felt across the entire customer lifecycle, driving adoption, reducing churn, and uncovering new revenue opportunities. You will become a thought leader within the organization, shaping how we build and evolve our platform to meet the evolving needs of the AI market.

Key Responsibilities

• Customer Lifecycle Coaching: Partner with customers to define success metrics, develop adoption plans, and ensure they achieve their desired outcomes.
• Strategic Engagement Planning: Design and execute post‑sales engagement strategies that drive product adoption, reduce churn, and uncover upsell opportunities.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Customer Experience teams to align on customer needs, feature requests, and roadmap priorities.
• Process & Tool Innovation: Identify gaps in our customer engagement processes, propose automation solutions, and champion new tools that increase efficiency for both customers and internal teams.
• Technical Evangelism: Serve as a subject‑matter expert on brighthush’s AI platform, containerization, microservices, and API management, translating complex concepts into actionable insights for customers.
• Portfolio Management: Own a portfolio of high‑value commercial accounts, analyze usage patterns, and develop data‑driven recommendations to maximize customer ROI.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer forums, sharing best practices and positioning our platform as the go‑to solution for AI connectivity.
• Continuous Improvement: Gather customer feedback, conduct post‑implementation reviews, and collaborate with product teams to refine features and documentation.

Essential Qualifications

• 5+ years of experience in a senior customer success, technical account management, or solutions engineering role within SaaS, cloud, or infrastructure‑as‑a‑service environments.
• Deep understanding of cloud‑native technologies, including containerization, microservices, CI/CD pipelines, and IaaS.
• Hands‑on experience with API management platforms and a foundational knowledge of API gateways, authentication, and governance.
• Proven track record of driving customer adoption, reducing churn, and identifying upsell opportunities that result in measurable revenue growth.
• Exceptional communication skills—both written and verbal—accompanied by strong presentation and facilitation abilities.
• Self‑starter mindset with excellent organizational and project management skills, capable of juggling multiple high‑priority initiatives.
• Strong analytical mindset, comfortable working with data to uncover trends, diagnose issues, and recommend solutions.
• Passion for emerging AI technologies and a genuine desire to help customers unlock value from AI integration.

Preferred Qualifications

• Experience working in a fast‑paced startup or high‑growth tech company.
• Background in open‑source software or experience with community‑driven projects.
• Knowledge of data science workflows, model deployment, and AI governance frameworks.
• Experience with multi‑tenant SaaS platforms and large‑scale API orchestration.
• Certifications in major cloud platforms or AI‑specific technologies.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Technical Fluency in Cloud, Containers, and APIs
• Data‑Driven Decision Making
• Project Management & Prioritization
• Excellent Written & Verbal Communication
• Presentation & Facilitation Expertise
• Adaptability & Resilience in a Rapidly Evolving Environment

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. We offer:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Access to internal and external training—covering everything from advanced AI concepts to leadership development.
• Clear career pathways that allow you to transition into Product Management, Engineering, or Leadership roles.
• Opportunities to lead cross‑functional initiatives, influencing product strategy and customer experience.
• Regular hackathons, innovation sprints, and knowledge‑sharing sessions that keep you at the forefront of technology.

Work Environment & Culture

Our culture is built on three pillars: Innovation, Inclusion, and Impact. We celebrate diverse perspectives, encourage experimentation, and reward results. As a remote‑first team, we rely on asynchronous communication, transparent documentation, and a strong sense of community. Every team member has a voice, and we actively seek feedback to improve processes and products.

Compensation, Perks & Benefits

While specific numbers vary by role and experience, we provide:

• Competitive base salary aligned with market standards for senior technical roles.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off, including vacation, sick leave, and personal days.
• Wellness stipend covering gym memberships, mental health resources, and wellness apps.
• Professional development budget for conferences, courses, and certifications.
• Regular virtual team events, hackathons, and community meet‑ups.

How to Apply

Ready to shape the future of AI connectivity and help customers unlock unprecedented value? Click the link below to submit your application and join the brighthush team.