Senior Technical Customer Success Manager – API & Data Product Champion for European Clients, Driving Growth & Innovation at brighthush

About brighthush

brighthush is a trailblazer in the creator economy, empowering brands to scale their partnerships with online content creators through a suite of powerful data products and APIs. Since our founding in 2018, we have grown to an 8‑figure ARR, secured a €12 M Series A investment, and now serve over 2,700 companies—including industry leaders such as brighthush—across the globe. Our mission is simple: give brands the tools they need to discover, engage, and nurture creator relationships that drive real business results.

What sets brighthush apart is our relentless focus on data. We provide the most comprehensive creator discovery APIs, enrichment services, and workflow automation that help our customers build products, power internal systems, and solve problems that even we haven’t imagined yet. Our growth is fueled not only by new customers but by the success of the ones we already serve. That’s where you come in.

We are a distributed, fast‑moving, async‑first organization with around 100 people spread across 20+ countries. We value people who are passionate about their craft, who thrive in a culture of autonomy, and who are eager to shape the future of data‑driven creator marketing. If you’re ready to join a company that is building something that will last for decades, we want to hear from you.

Your Role

As a Senior Technical Customer Success Manager at brighthush, you will be the bridge between our customers and our product. You will own the entire customer journey for API‑centric clients—from the moment they sign up to the point they become long‑term, high‑value partners. Your work will directly influence our Net Revenue Retention (NRR) and help us grow our customer base through expansion and renewal.

You will operate as an extension of our customers’ teams, understanding their product roadmaps, technical challenges, and business goals. By providing expert guidance on how to leverage our data APIs, you will help them unlock new revenue streams, improve operational efficiency, and stay ahead of the competition.

Key Responsibilities

• Own Your Portfolio of Accounts
  • Manage a curated list of API customers, ensuring their success and satisfaction.
  • Develop clear success plans with measurable goals, priorities, and next steps.
  • Conduct regular check‑ins, proactively keep projects moving, and surface risks early.
  • Diagnose and troubleshoot technical issues, coordinating with Engineering and Support to resolve them swiftly.
  • Identify upsell opportunities, own the expansion process from discovery to closing.
  • Handle renewals, maintain accurate account records, and keep stakeholders informed.
• Onboard New Customers
  • Facilitate a seamless handover from Sales to Customer Success.
  • Understand each customer’s product vision and success criteria.
  • Create a detailed integration roadmap with milestones and owners.
  • Guide customers through technical decisions, removing blockers and accelerating time‑to‑value.
  • Ensure every interaction ends with clear next steps, owners, and dates.
• Collaborate Across brighthush
  • Act as the voice of the customer in Product, providing actionable feedback and feature requests.
  • Coordinate with Sales to identify expansion opportunities and with Marketing to create customer‑centric resources.
  • Work closely with Support and Engineering to resolve complex technical issues.
  • Champion a customer‑first mindset across all teams, driving outcomes even when cross‑functional dependencies exist.
• Leverage Core Tools
  • Vitally – Customer Success CRM
  • Notion – Internal knowledge base
  • Intercom – Customer communication and support
  • Stripe – Subscription and invoicing management
  • FullStory – Debugging and customer behavior analytics
  • Calendly – Scheduling and time management

Essential Qualifications

• Minimum 2 years of experience in Technical Customer Success, Account Management, or a similar customer‑facing role.
• Hands‑on experience working with APIs or data products, or a background in product management or product ownership.
• Comfortable discussing API integrations, data flows, and technical architecture.
• Strong problem‑solving skills: ask the right questions, uncover root causes, and drive solutions.
• Ownership mindset: take charge when things get messy, simplify complex situations, and deliver outcomes.
• Excellent written and spoken English; ability to translate technical concepts into clear, concise communication.
• Commercial awareness: identify opportunities for customers to derive more value and grow their business.
• Proactive, organized, and able to thrive in an environment without a perfect playbook.

Preferred Qualifications

• Experience in the creator marketing or influencer industry.
• Track record of managing renewals and driving expansion.
• Basic coding or data skills (e.g., reading code, writing small scripts, SQL).
• Familiarity with the creator economy’s data landscape.

Skills & Competencies

• Technical Curiosity – Eager to learn new technologies and understand how they fit into customer solutions.
• Communication Excellence – Able to simplify complex ideas for both technical and non‑technical audiences.
• Customer‑Centric Mindset – Always put the customer’s success first, even when it requires cross‑functional collaboration.
• Strategic Thinking – Align customer goals with brighthush’s product roadmap and business objectives.
• Project Management – Manage multiple accounts, timelines, and stakeholders simultaneously.
• Data‑Driven Decision Making – Use analytics and metrics to guide actions and measure impact.

Career Growth & Learning

At brighthush, your growth is a priority. You’ll have the autonomy to make decisions, experiment, and shape how our data products evolve. We invest heavily in your professional development: you’ll have access to courses, books, conferences, and mentorship programs that align with your career goals. Whether you aspire to become a Customer Success Leader, a Product Owner, or a Technical Evangelist, we’ll provide the resources and support to get you there.

Our fast‑paced environment means you’ll quickly gain exposure to new challenges, learn from seasoned experts, and build a diverse skill set that will set you apart in the industry.

Work Environment & Culture

• Fully remote work: choose the location that best suits your lifestyle.
• Flexible working hours: we trust you to manage your time and deliver results.
• Unlimited paid vacation: take the time you need to rest and recharge.
• Async‑first culture: collaborate across time zones with clear documentation and efficient communication.
• Inclusive, supportive team: we celebrate diversity, encourage open dialogue, and value every voice.
• People who are passionate about their craft: from building solar cars to hanging out with Metallica, our team is as diverse as it is talented.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience and impact:

• Base salary range of €60,000 to €90,000 on‑target earnings (OTE) per year.
• Equity: stock options that give you a stake in brighthush’s long‑term success.
• Unlimited paid vacation and flexible working hours.
• Remote work: work from anywhere in Europe or beyond.
• Professional development stipend: courses, books, conferences, and more.
• Health and wellness benefits: health insurance, mental health support, and wellness programs.
• Team events and retreats: occasional in‑person gatherings to strengthen bonds and celebrate milestones.

How to Apply

If you’re excited to help brands unlock the power of creator data, drive customer success at scale, and grow alongside a forward‑thinking company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.