Senior Technical Customer Success Manager – API Integration & Onboarding Specialist (Remote) – Championing Seamless Real‑Estate Tech Adoption with brighthush

About brighthush

brighthush is more than a technology vendor; we are the architects of the next generation of real‑estate operations. By weaving together powerful APIs, intelligent data pipelines, and a developer‑first mindset, we empower property professionals to automate, analyze, and accelerate every facet of their business. Our platform acts as the connective tissue that links listings, transactions, marketing, and analytics into a single, friction‑free ecosystem. At brighthush, we believe technology should amplify human expertise, not replace it. That’s why we cultivate a culture that prizes curiosity, collaboration, and a relentless focus on customer success.

Why This Role Matters

In the fast‑evolving world of real‑estate tech, the difference between a good integration and a great one is often the experience of the customer. As the Senior Technical Customer Success Manager, you will be the linchpin that turns our robust API capabilities into tangible value for our clients. You’ll partner with small‑business owners, enterprise teams, and third‑party developers, guiding them from the first line of code to a fully operational, high‑performance solution. Your insights will shape product roadmaps, influence engineering priorities, and drive measurable growth for both our customers and brighthush.

Key Responsibilities

• End‑to‑End Onboarding & Implementation – Own the entire onboarding lifecycle for API customers. From kickoff meetings and requirement workshops to testing, deployment, and post‑go‑live support, you’ll ensure a seamless transition that delights stakeholders.
• API Integration Guidance – Translate business needs into concrete technical workflows. Provide hands‑on coaching on REST endpoints, authentication flows, webhook configurations, and best‑practice patterns that align with industry standards.
• Technical Troubleshooting & Escalation – Act as the first line of defense for complex integration issues. Diagnose root causes, orchestrate cross‑functional investigations, and deliver actionable solutions that keep customers on track.
• Customer Relationship Management – Curate a portfolio of API customers, primarily in the small‑business segment. Build trust through proactive communication, anticipate needs, and maintain a high level of satisfaction and retention.
• Adoption & Retention Champion – Monitor health metrics, usage patterns, and performance dashboards. Identify adoption barriers, propose enhancements, and help customers unlock deeper value from the platform.
• Partner Enablement – Manage technical relationships with integration partners. Coordinate partner launches, provide enablement resources, and nurture long‑term collaborations that expand our ecosystem.
• Voice of the Customer – Capture and articulate customer and partner feedback to Product and Engineering. Advocate for usability, reliability, and feature enhancements that elevate the overall experience.
• Resource Development – Create and maintain API documentation, onboarding guides, playbooks, troubleshooting manuals, and reusable enablement assets. Ensure resources are clear, concise, and aligned with best practices.
• Operational Excellence – Drive process improvements that reduce time to launch, minimize escalations, and establish repeatable, scalable workflows for customer success.

Essential Qualifications

• Minimum 2 years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a comparable customer‑facing technical role.
• Hands‑on proficiency with REST APIs, webhooks, authentication methods (OAuth, API keys, JWT), and integration workflows.
• Strong technical troubleshooting skills: ability to investigate, diagnose, and resolve complex issues.
• Excellent written and verbal communication; adept at explaining technical concepts to both technical and non‑technical audiences.
• Proven project management skills: juggling multiple implementations, deadlines, and stakeholder priorities.
• Customer‑centric mindset: proactive, service‑oriented, and relationship‑focused with a knack for problem solving.
• Collaborative spirit: thrives in cross‑functional teams (Customer Success, Product, Engineering, Support).

Preferred Qualifications

• Experience as a technical escalation point or in a role that required navigating complex customer issues.
• Background in SaaS products that feature API functionality or third‑party integrations.
• Documentation expertise: creating API docs, technical guides, implementation playbooks, or troubleshooting instructions.
• Partner management experience: supporting technology partners, integration providers, or external stakeholders.
• Industry knowledge in real‑estate technology, online marketplaces, or media‑related workflows.
• Adaptability: continuous‑improvement mindset, curiosity, and rapid learning of new technologies.

Skills & Competencies

• Technical fluency in API design, RESTful architecture, and authentication protocols.
• Analytical thinking with a data‑driven approach to adoption and retention metrics.
• Strong organizational skills and the ability to manage competing priorities.
• Excellent stakeholder management and influence across multiple teams.
• Effective written communication for documentation, emails, and knowledge base articles.
• Customer empathy and a passion for delivering exceptional experiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. You’ll have the chance to:

• Advance into senior technical account management or product ownership roles.
• Lead cross‑functional initiatives that shape the future of our API ecosystem.
• Participate in continuous learning programs, including certifications in API design, cloud platforms, and customer success frameworks.
• Mentor junior team members and contribute to knowledge‑sharing sessions.
• Influence product roadmap decisions through direct customer feedback loops.
• Expand your network across the real‑estate tech ecosystem, gaining exposure to industry leaders and innovators.

Work Environment & Company Culture

brighthush thrives on a distributed, trust‑based culture that values flexibility, transparency, and collaboration. You’ll work remotely from anywhere in the United States, supported by:

• Flexible work hours that accommodate diverse time zones.
• Regular virtual team huddles, knowledge‑sharing workshops, and cross‑departmental projects.
• A culture of open communication, where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Access to a vibrant community of developers, product managers, and customer success leaders who are passionate about building the next generation of real‑estate solutions.

Compensation & Benefits

While specific rates vary by location, brighthush offers competitive hourly compensation ranging from $40.00 to $63.80 in states such as California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington State, and Washington, D.C. Additional benefits include:

• Equity opportunities based on experience, performance, and geographic location.
• Comprehensive health, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and access to industry conferences.
• Employee wellness programs and mental health resources.
• Retirement savings plan with company match.
• Flexible remote work policy and a stipend for home‑office equipment.

How to Apply

Ready to make a tangible impact on the real‑estate tech landscape? Submit your application through brighthush’s career portal. We use an AI‑powered matching system to quickly identify top‑fit candidates, ensuring a fair and efficient hiring process. Once shortlisted, our internal hiring team will guide you through interviews and assessments.

Join brighthush Today

Become a pivotal part of a forward‑thinking team that is redefining how businesses integrate and innovate. If you’re a technically savvy, customer‑obsessed professional eager to drive success at scale, we want to hear from you. Apply now and help shape the future of real‑estate technology with brighthush.