Senior Technical Customer Success Manager – Enterprise Cloud Infrastructure & Data Protection Solutions, Driving Growth, Renewal, and Customer Advocacy

About brighthush

brighthush is more than a technology provider; it is a catalyst for digital resilience. Born from a passion for cloud‑native innovation, we fuse cutting‑edge architecture, intelligent analytics, and a relentless focus on customer success to deliver solutions that scale with the speed of business. Our mission is simple yet ambitious: empower technology‑forward teams to safeguard and recover data at scale—without the legacy complexity that often stalls innovation.

We serve a diverse portfolio of Fortune 500s, mid‑market leaders, and high‑growth startups across finance, healthcare, retail, and technology. By partnering closely with our customers, we help them navigate the toughest production challenges across cloud, data, and security landscapes, turning risk into resilience and data into a strategic asset.

At brighthush, we’re more than a product company—we’re a community of builders, problem‑solvers, and visionaries. We value ownership, deep technical expertise, and a passion for creating end‑to‑end solutions that deliver measurable impact. If you thrive in a fast‑paced, hands‑on environment and want to shape the future of data protection, brighthush is the place for you.

Why Join brighthush?

• Work directly with enterprise customers on real, high‑impact technical challenges.
• Influence product direction through structured, actionable feedback.
• Own the full customer lifecycle—from onboarding to renewal—while driving growth.
• Collaborate with cross‑functional teams: Sales Engineering, Product, Engineering, and Support.
• Enjoy a culture that rewards initiative, continuous learning, and a collaborative spirit.
• Benefit from a competitive compensation package, equity, and comprehensive perks.

What You’ll Do

As the technical linchpin at brighthush, you will be the bridge between our cutting‑edge solutions and the enterprise customers who rely on them. Your day‑to‑day activities will include:

• Technical Onboarding & Implementation: Lead the end‑to‑end onboarding of new customers, setting up cloud environments, delivering demos, and orchestrating smooth implementations.
• Solution Development: Build lightweight scripts, configurations, and technical solutions (Python, Bash, PowerShell, Terraform) to accelerate adoption and solve complex customer problems.
• Customer Advocacy: Serve as the primary technical contact for a portfolio of enterprise accounts, providing expert guidance and troubleshooting.
• Strategic Engagement: Conduct regular check‑ins, Quarterly Business Reviews (QBRs), and executive reviews to assess adoption, surface risks, and uncover growth opportunities.
• Renewal & Expansion Leadership: Own renewal forecasting, manage renewal conversations, and identify upsell/cross‑sell opportunities that align with customer goals.
• Pre‑Sales Collaboration: Partner with Account Executives and Sales Engineers during pre‑sales and expansion cycles to craft technical solutions that win deals.
• Feedback Loop: Translate customer insights into actionable product and engineering enhancements.
• Process & Playbook Development: Design scalable CS processes, playbooks, and documentation that elevate the overall customer experience.
• Mentorship & Leadership: Coach junior team members, share best practices, and lead cross‑functional initiatives that drive continuous improvement.

Essential Qualifications

• 3+ years of experience in a technical, customer‑facing role (e.g., CSM, TAM, Solutions Engineer).
• Hands‑on expertise with cloud platforms (AWS, Azure, GCP) and direct work in customer environments.
• Proficiency in scripting languages (Python, Bash, PowerShell) and infrastructure‑as‑code tools (Terraform).
• Deep understanding of data protection, backup, disaster recovery, analytics, or AI/ML infrastructure.
• Strong communication skills—capable of translating complex technical concepts to both technical and business stakeholders.
• Commercial acumen with a proven track record of driving renewal and expansion conversations.
• Willingness to travel occasionally for customer meetings and onsite engagements.

Preferred Qualifications & Nice to Have

• Experience with cloud‑native backup or data protection solutions.
• Familiarity with CRM and CS tools such as Salesforce and Gainsight.
• Track record of success in renewals and expansions.
• Startup experience and comfort building processes from scratch.
• Knowledge of compliance frameworks (GDPR, HIPAA, SOC 2) and data residency requirements.
• Experience mentoring junior team members or leading cross‑functional initiatives.

Skills & Competencies for Success

• Technical Fluency: Deep understanding of cloud architectures, networking, storage, and security best practices.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose elegant, scalable solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building lasting relationships.
• Strategic Vision: Capacity to see the big picture, align technical initiatives with business outcomes, and influence product strategy.
• Communication & Storytelling: Skill in crafting clear, compelling narratives for technical and non‑technical audiences.
• Project Management: Proven ability to manage multiple priorities, deliver on deadlines, and drive cross‑functional collaboration.
• Adaptability: Comfortable working in a fast‑moving startup environment, embracing change, and iterating quickly.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. You’ll have the opportunity to:

• Lead high‑visibility projects that shape the customer journey and product roadmap.
• Develop deep expertise in cloud architecture, data protection, and enterprise operations.
• Build a robust professional network across engineering, product, and sales teams.
• Advance into senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Participate in continuous learning programs, certifications, and industry conferences.
• Own and iterate on CS processes, playbooks, and tools that scale with the business.

Work Environment & Culture at brighthush

brighthush thrives on a culture of autonomy, collaboration, and relentless curiosity. Our hybrid work model offers the flexibility to work from home or in our vibrant office spaces, complemented by:

• Autonomous work environment with clear ownership and impact.
• In‑office perks: coffee, snacks, wellness rooms, and collaborative meeting spaces.
• Comprehensive health, dental, vision, and life insurance plans.
• 401(k) program with company match.
• Short‑term and long‑term disability coverage.
• Commuter benefits and flexible PTO + holidays.
• Equity opportunities that align your success with the company’s growth.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent:

• Base Salary: $150,000 – $200,000 per year, commensurate with experience.
• Commission & Bonus: Performance‑based incentives tied to renewal, expansion, and customer satisfaction metrics.
• Equity: Stock options that provide upside as brighthush scales.
• Benefits: Health, dental, vision, life insurance, short‑term and long‑term disability.
• Retirement: 401(k) with company match.
• Work‑Life Balance: Generous PTO, holidays, and flexible work arrangements.
• Professional Development: Reimbursement for certifications, conferences, and training.

Ready to Make an Impact?

If you’re a technically minded, customer‑centric professional who thrives on solving complex problems and driving measurable outcomes, brighthush invites you to join our mission. Bring your expertise, passion, and ambition to a team that values ownership, innovation, and a collaborative spirit.

Apply today and help shape the future of cloud‑native data protection—one customer success story at a time.

To apply, please visit our careers page at and submit your resume and cover letter.