Senior Technical Customer Success Manager – Enterprise Cloud Infrastructure & Data Protection Leader Driving Growth, Renewals, and Customer Advocacy at brighthush

About brighthush

brighthush is more than a technology vendor; it is a catalyst for digital resilience in today’s fast‑moving enterprise landscape. Founded by a group of cloud‑native pioneers, brighthush blends cutting‑edge architecture, intelligent analytics, and an unwavering focus on customer success to deliver data‑protection solutions that scale at the speed of business. Our mission is simple yet ambitious: empower technology‑forward teams to safeguard and recover data at scale—without the legacy complexity that often stalls innovation.

We partner with a diverse portfolio that includes Fortune 500 giants, high‑growth mid‑market leaders, and disruptive startups across finance, healthcare, retail, and technology. By working side‑by‑side with our customers, we help them navigate the toughest production challenges across cloud, data, and security landscapes, turning risk into resilience and data into a strategic asset.

At brighthush, we are a community of builders, problem‑solvers, and visionaries. We value ownership, deep technical expertise, and a passion for creating end‑to‑end solutions that deliver measurable impact. If you thrive in a fast‑paced, hands‑on environment and want to shape the future of data protection, brighthush is the place for you.

Why Join brighthush?

• High‑Impact Customer Interaction: Work directly with enterprise customers on real, mission‑critical technical challenges that influence their business outcomes.
• Product Influence: Provide structured, actionable feedback that directly shapes the product roadmap and future feature set.
• Full‑Lifecycle Ownership: Own the entire customer journey—from onboarding through renewal—while actively driving expansion and growth.
• Cross‑Functional Collaboration: Partner with Sales Engineering, Product Management, Engineering, and Support to deliver seamless experiences.
• Culture of Initiative: Join a team that rewards curiosity, continuous learning, and a collaborative spirit.
• Competitive Rewards: Enjoy a market‑leading compensation package, equity participation, and a comprehensive benefits suite.

Key Responsibilities – Your Day‑to‑Day Impact

As the technical linchpin at brighthush, you will be the bridge between our cutting‑edge solutions and the enterprise customers who rely on them. Your responsibilities will span strategic engagement, hands‑on technical delivery, and revenue‑focused activities.

• Technical Onboarding & Implementation: Lead end‑to‑end onboarding for new enterprise accounts, configure cloud environments, deliver live demos, and orchestrate smooth, on‑time implementations.
• Solution Development & Automation: Build lightweight scripts, configurations, and automation workflows (Python, Bash, PowerShell, Terraform) that accelerate adoption and solve complex customer problems.
• Customer Advocacy & Technical Guidance: Serve as the primary technical contact for a portfolio of strategic accounts, providing expert guidance, troubleshooting, and best‑practice recommendations.
• Strategic Engagement & Business Reviews: Conduct regular check‑ins, Quarterly Business Reviews (QBRs), and executive briefings to assess adoption, surface risks, and uncover growth opportunities.
• Renewal Forecasting & Expansion Leadership: Own renewal forecasting, manage renewal conversations, and identify upsell/cross‑sell opportunities that align with customer goals and brighthush’s growth targets.
• Pre‑Sales Collaboration: Partner with Account Executives and Sales Engineers during pre‑sales and expansion cycles to craft compelling technical solutions that win deals.
• Feedback Loop & Product Advocacy: Translate customer insights into actionable product and engineering enhancements, ensuring the roadmap reflects real‑world needs.
• Process & Playbook Development: Design scalable Customer Success processes, playbooks, and documentation that elevate the overall customer experience across the organization.
• Mentorship & Leadership: Coach junior team members, share best practices, and lead cross‑functional initiatives that drive continuous improvement and operational excellence.

Essential Qualifications – What You Bring to the Table

• Minimum 3 + years of experience in a technical, customer‑facing role such as Customer Success Manager, Technical Account Manager, or Solutions Engineer.
• Hands‑on expertise with major cloud platforms (AWS, Azure, GCP) and direct experience working inside customer environments.
• Proficiency in scripting languages (Python, Bash, PowerShell) and infrastructure‑as‑code tools (Terraform, CloudFormation, or similar).
• Deep understanding of data‑protection concepts, backup, disaster recovery, analytics, or AI/ML infrastructure.
• Exceptional communication skills—able to translate complex technical concepts into clear business value for both technical and non‑technical stakeholders.
• Strong commercial acumen with a proven track record of driving renewal conversations and expansion opportunities.
• Willingness to travel occasionally for on‑site customer meetings, workshops, or industry events.

Preferred Qualifications & Nice‑to‑Have Experience

• Direct experience with cloud‑native backup or data‑protection solutions.
• Familiarity with Customer Success platforms such as Gainsight, Totango, or similar, and CRM tools like Salesforce.
• Demonstrated success in meeting or exceeding renewal and expansion targets.
• Startup experience with a comfort level building processes from the ground up.
• Knowledge of compliance frameworks (GDPR, HIPAA, SOC 2) and data‑residency requirements.
• Experience mentoring junior team members or leading cross‑functional initiatives.

Core Skills & Competencies for Success

• Technical Fluency: Deep understanding of cloud architectures, networking, storage, and security best practices.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose elegant, scalable solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional experiences and building lasting relationships.
• Strategic Vision: Capacity to see the big picture, align technical initiatives with business outcomes, and influence product strategy.
• Communication & Storytelling: Skill in crafting clear, compelling narratives for technical and non‑technical audiences.
• Project Management: Proven ability to manage multiple priorities, meet deadlines, and drive cross‑functional collaboration.
• Adaptability: Comfortable thriving in a fast‑moving startup environment, embracing change, and iterating quickly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We invest in your growth through mentorship, training, and high‑visibility projects that accelerate your career trajectory.

• Leadership Pathways: Opportunities to advance into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or even General Manager of a product line.
• Technical Mastery: Deepen expertise in cloud architecture, data protection, and enterprise operations through hands‑on projects and certifications.
• Cross‑Functional Exposure: Build a robust network across engineering, product, sales, and marketing, gaining a holistic view of the business.
• Continuous Learning: Access to a budget for certifications, conferences, and industry events, plus internal workshops and lunch‑and‑learn sessions.
• Process Ownership: Own and iterate on Customer Success processes, playbooks, and tools that scale with the business, positioning you as a thought leader within the organization.

Work Environment & Culture at brighthush

brighthush thrives on a culture of autonomy, collaboration, and relentless curiosity. Our hybrid work model offers flexibility to work from home or from our vibrant office spaces, complemented by a suite of perks designed to keep you energized and focused.

• Autonomous Work Environment: Clear ownership, measurable impact, and the freedom to innovate.
• In‑Office Perks: Premium coffee, healthy snacks, wellness rooms, and collaborative meeting spaces.
• Comprehensive Health Coverage: Medical, dental, vision, and life insurance plans.
• Retirement Benefits: 401(k) with generous company match.
• Disability Coverage: Short‑term and long‑term disability plans.
• Flexible PTO & Holidays: Generous paid time off, holidays, and a flexible schedule to support work‑life balance.
• Equity Participation: Stock options that align your success with the company’s growth trajectory.
• Community & Belonging: Regular team‑building events, hackathons, and volunteer initiatives that foster a sense of belonging.

Compensation, Perks & Benefits

We offer a total rewards package designed to attract and retain top talent. While exact figures may vary based on experience and market conditions, the following components are typical for this role:

• Base Salary: $150,000 – $200,000 per year, commensurate with experience and expertise.
• Performance‑Based Incentives: Quarterly bonuses tied to renewal rates, expansion revenue, and customer satisfaction metrics.
• Equity: Stock options that provide upside as brighthush scales.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance, plus mental‑health resources.
• Retirement Savings: 401(k) plan with company match to help you plan for the future.
• Work‑Life Balance: Generous PTO, flexible holidays, and remote‑work flexibility.
• Professional Development: Reimbursement for certifications, conferences, and continuous‑learning platforms.
• Technology Stipends: Home‑office equipment allowance and mobile device reimbursement.

How to Apply – Join the brighthush Mission

If you are a technically minded, customer‑centric professional who thrives on solving complex problems and driving measurable outcomes, brighthush invites you to become a cornerstone of our success story. Bring your expertise, passion, and ambition to a team that values ownership, innovation, and collaboration.

Ready to make an impact? Apply today and help shape the future of cloud‑native data protection—one customer success story at a time.

To submit your application, please visit our careers portal at and upload your resume and a compelling cover letter that showcases how your experience aligns with the responsibilities and qualifications outlined above.