Senior Technical Customer Success Manager – Enterprise Endpoint Security & Cyber Resilience Strategist – Driving Adoption, Retention, and Growth at brighthush

About brighthush

In an era where digital transformation is the engine of competitive advantage, the threat landscape evolves at a pace that can outstrip even the most robust security investments. brighthush stands at the intersection of innovation and resilience, offering a cloud‑native, unified security platform that consolidates endpoint protection, email security, identity management, cloud security, and secure access service edge (SASE) into a single, scalable ecosystem. Our mission is simple yet bold: empower every organization—regardless of size or industry—to thrive securely in a digital world.

We are not just a security vendor; we are a strategic partner. Our customer‑centric culture, data‑driven insights, and relentless focus on business outcomes transform complex threat landscapes into actionable, business‑focused strategies. Designed for the modern workforce—remote, hybrid, and mobile—our solutions protect every device, user, and application without compromising performance or user experience. At brighthush, we partner with our customers to build resilient cyber postures that drive growth, not just compliance.

Why Join brighthush?

At brighthush, you will be part of a high‑growth, mission‑driven team that values innovation, collaboration, and continuous learning. We champion a culture of transparency, diversity, and empowerment, where every voice is heard and every idea has the potential to shape the future of cyber security. Whether you are a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment that rewards curiosity, resilience, and a passion for customer success.

Role Overview

As a Senior Technical Customer Success Manager for Enterprise Endpoint Security, you will serve as the primary post‑sales technical advisor and trusted partner for our most demanding customers. Your mission is to translate complex security challenges into clear, business‑focused recommendations that drive adoption, retention, and expansion. You will collaborate closely with Sales, Engineering, Product, and Support to ensure customers achieve maximum value from brighthush’s platform and secure a resilient cyber posture.

Key Responsibilities

• Customer Advocacy & Relationship Building – Build deep, trusted relationships with security teams, IT leadership, and executive sponsors across multiple industries. Act as the voice of the customer within brighthush.
• Strategic Account Planning – Own the end‑to‑end customer journey, from onboarding to renewal, creating structured deployment plans that accelerate time‑to‑value and set clear success metrics.
• Technical Enablement – Design and deliver workshops, training sessions, and best‑practice reviews that empower internal security teams to operate independently and confidently.
• Threat Intelligence & Advisory – Leverage brighthush’s threat intelligence capabilities to provide context‑rich, actionable guidance tailored to each customer’s environment.
• Data‑Driven Recommendations – Analyze customer environments, usage metrics, and threat landscapes to recommend optimizations that strengthen security posture and platform adoption.
• Escalation Management – Own critical escalations, coordinating cross‑functional resolution and ensuring timely communication to stakeholders.
• Business & Financial Metrics – Track Net Revenue Retention (NRR), CSAT/NPS, adoption rates, and renewal forecasts; use insights to identify at‑risk accounts and craft proactive action plans.
• Cross‑Functional Collaboration – Partner with Sales to support account growth, with Product to provide customer feedback, and with Support/Engineering to resolve complex technical issues.
• Executive Engagement – Present security insights and ROI stories to CIOs, CISOs, and other C‑suite leaders, aligning endpoint security with broader enterprise objectives.

Essential Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, Security Engineering, or Professional Services within a cyber security context.
• Hands‑on expertise in endpoint security technologies (EDR/EPP, antivirus, anti‑malware) and familiarity with Windows, macOS, Linux, VDI, remote workforce, MDM/UEM, and common attack vectors such as ransomware and supply‑chain threats.
• Proven track record managing enterprise customer relationships and driving adoption and expansion.
• Exceptional communication skills – able to translate technical concepts for both technical and non‑technical audiences, including executive stakeholders.
• Strong analytical mindset – adept at interpreting data, deriving insights, and recommending actionable improvements.
• Experience handling high‑priority escalations and leading cross‑functional resolution.
• Familiarity with security frameworks (NIST, CIS Controls, Zero Trust) and the ability to embed them into customer strategies.
• Demonstrated ability to thrive in a fast‑paced, high‑growth environment.

Preferred Qualifications

• Background in SaaS cyber security organizations.
• Knowledge of complementary security domains such as email, identity, cloud, or workspace security.
• Experience supporting customers during active security incidents or coordinating with incident response teams.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Technical Proficiency & Continuous Learning
• Customer‑Obsessed Mindset
• Influence & Negotiation
• Project Management & Execution
• Data Analysis & Insight Generation
• Presentation & Storytelling
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training on emerging threats, new platform features, and industry best practices.
• Opportunities to contribute to product roadmaps and influence the next generation of security solutions.
• Clear career paths into senior technical advisory, product management, or executive leadership roles.
• Participation in industry conferences, webinars, and thought‑leadership initiatives.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and innovative culture. We value:

• Remote‑first flexibility with a global team spread across multiple time zones.
• Transparent communication and open feedback loops.
• A commitment to diversity, equity, and inclusion.
• Employee wellness programs, mental health resources, and work‑life balance initiatives.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in company growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plans with company matching.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget and tuition reimbursement.

Success Profile

The ideal candidate is a trusted advisor who:

• Earns customer confidence through technical credibility and business insight.
• Is data‑driven, using metrics to guide decisions and demonstrate impact.
• Is proactive, accountable, and relentlessly customer‑obsessed.
• Communicates complex ideas with clarity and simplicity.
• Owns outcomes and leads through influence rather than authority.

Ready to Make an Impact?

If you are passionate about helping enterprises secure their digital future, thrive in a fast‑moving environment, and drive measurable business outcomes, we want to hear from you. Join brighthush and become part of a team that is redefining cyber security for the modern world.

Apply Today – take the next step in your career and help our customers achieve cyber resilience with brighthush.