Senior Technical Customer Success Manager – Enterprise SaaS & API Integration Champion, Driving Customer Success & Innovation in Connected Mobility at brighthush

About brighthush and the Future of Connected Mobility

brighthush is a trailblazer in the connected‑mobility ecosystem, delivering a cloud‑native SaaS platform that seamlessly unifies payments, electric‑vehicle (EV) charging, fleet management, and retail automation. By harnessing real‑time data, artificial intelligence, and secure APIs, we empower fleets, retail partners, and service providers to operate more efficiently, sustainably, and profitably. Our mission is to accelerate the transition to electrified, digitized transportation while unlocking new revenue streams for our customers.

In a world where electrification and digital transformation are reshaping how businesses move people and goods, brighthush is positioned to lead the charge. We are looking for a seasoned Technical Customer Success Manager who can bridge the gap between technology and business, ensuring our enterprise customers not only adopt our platform but thrive on it.

Why Join brighthush?

• Impactful Work – Your expertise will directly shape how high‑profile enterprises deploy and scale our solutions, influencing the future of mobility.
• Innovation Culture – Collaborate with product, engineering, and data science teams to drive continuous improvement and breakthrough features.
• Career Growth – Opportunities to advance into senior leadership roles, product strategy, or global account management, with a clear path for progression.
• Work‑Life Balance – Flexible remote options, generous paid time off, and a supportive environment that values personal well‑being.
• Competitive Compensation – Base salary range of $112,300 to $143,600, plus performance bonuses and equity opportunities.
• Comprehensive Benefits – Health, dental, vision, disability, life insurance, wellness programs, paid parental leave, 401(k) with matching, and more.

Your Impact as a Technical Customer Success Manager

As the primary technical and business liaison for a portfolio of strategic enterprise accounts, you will own the end‑to‑end customer journey. Your day‑to‑day activities will include:

• Developing and executing customized success plans that align with each customer’s business objectives and technical roadmap.
• Acting as the trusted advisor for both technical and executive stakeholders, fostering long‑term relationships and high‑level engagement.
• Leading regular business reviews, technical deep dives, and roadmap discussions to surface opportunities for expansion and upsell.
• Driving adoption metrics, ensuring customers achieve measurable value from the platform (e.g., increased transaction volume, reduced downtime, higher customer satisfaction).
• Identifying and mitigating risks proactively, escalating issues when necessary and coordinating cross‑functional resolution.
• Serving as the subject‑matter expert on brighthush’s architecture, APIs, integrations, and industry best practices.
• Collaborating with Product, Engineering, Support, and Sales to translate customer feedback into actionable product enhancements.
• Designing and delivering technical training, workshops, and enablement materials tailored to customer teams.
• Maintaining a deep understanding of the broader EV charging and connected mobility ecosystem to provide strategic insights.
• Tracking and reporting on key performance indicators (KPIs) such as Net Promoter Score (NPS), churn rate, and expansion revenue.

Key Responsibilities

• Strategic Account Management – Own a portfolio of enterprise accounts, ensuring alignment between customer goals and brighthush’s product roadmap.
• Technical Enablement – Lead onboarding, integration, and ongoing technical support, ensuring customers can fully leverage our platform.
• Business Advocacy – Serve as the voice of the customer within brighthush, championing their needs in product and engineering discussions.
• Data‑Driven Insight – Analyze usage data, performance metrics, and customer feedback to identify trends, risks, and opportunities.
• Cross‑Functional Leadership – Coordinate with Sales, Product, Engineering, and Support to deliver seamless, high‑quality customer experiences.
• Growth & Expansion – Identify upsell and cross‑sell opportunities, working closely with the sales team to close expansion deals.
• Risk Management – Proactively monitor health indicators, address potential churn risks, and develop mitigation plans.
• Thought Leadership – Represent brighthush at industry events, webinars, and customer conferences, sharing best practices and insights.

Essential Qualifications

• 4+ years of experience in Customer Success, Technical Account Management, or Solutions Consulting within a SaaS or technology environment.
• Proven track record of managing large enterprise accounts with significant Annual Recurring Revenue (ARR).
• Strong customer orientation and ability to build trusted relationships with technical, operational, and executive stakeholders.
• Hands‑on experience with RESTful APIs, data integrations, authentication protocols, and complex software platforms.
• Excellent communication and presentation skills, capable of translating technical concepts to non‑technical audiences.
• Demonstrated ownership mindset and ability to independently manage multiple high‑priority accounts.
• Experience collaborating with cross‑functional teams (Product, Engineering, Support, Sales) to resolve customer challenges.
• Strong analytical skills, with the ability to interpret data and derive actionable insights.
• Proficiency in using customer success tools (e.g., brighthush, brighthush, brighthush) and collaboration platforms (e.g., brighthush, brighthush).

Preferred Qualifications

• Background in the EV charging, fleet management, or retail automation sectors.
• Experience with cloud platforms (e.g., brighthush, brighthush, brighthush) and containerization technologies (e.g., brighthush, brighthush).
• Knowledge of data privacy regulations (GDPR, CCPA) and security best practices.
• Certifications such as Certified Customer Success Manager (CCSM) or brighthush Certified Solutions Architect.
• Fluency in multiple languages, enhancing communication with global customers.

Core Skills & Competencies

• Strategic Thinking – Ability to align technical solutions with business goals.
• Technical Fluency – Deep understanding of API design, data flows, and integration patterns.
• Relationship Management – Building rapport across all organizational levels.
• Problem Solving – Diagnosing complex technical issues and orchestrating cross‑team solutions.
• Project Management – Managing timelines, deliverables, and stakeholder expectations.
• Data‑Driven Decision Making – Using metrics to guide actions and measure success.
• Adaptability – Thriving in a fast‑paced, evolving product environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Technical Customer Success Manager, you will:

• Progress to Senior or Lead Customer Success roles, overseeing larger portfolios and mentoring junior teammates.
• Transition into Product Management or Solutions Architecture, leveraging your deep customer insights.
• Participate in leadership development programs, including mentorship, executive coaching, and cross‑functional projects.
• Attend industry conferences, workshops, and webinars to stay ahead of emerging trends.
• Contribute to internal knowledge bases, creating best‑practice guides and case studies that shape the organization’s success framework.

Work Environment & Culture

brighthush fosters a culture of collaboration, innovation, and inclusivity. Our remote‑first model empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Open‑door communication channels with leadership.
• Regular hackathons and innovation challenges.
• Wellness initiatives, including virtual fitness classes, mental health resources, and flexible scheduling.
• Community outreach programs that encourage volunteerism and social impact.

Compensation & Benefits

• Base Salary – $112,300 to $143,600 per annum, commensurate with experience and location.
• Performance Bonus – Up to 15% of base salary based on individual and company performance.
• Equity – Stock options as part of the long‑term incentive plan.
• Health & Wellness – Comprehensive medical, dental, vision, and disability coverage for you and your family.
• Paid Time Off – 15 days of PTO, 13 paid holidays (including 3 floating holidays), and paid sick leave.
• Retirement – 401(k) plan with company match up to 4%.
• Parental Leave – Paid maternity, paternity, and adoption leave.
• Professional Development – Reimbursement for certifications, courses, and conferences.
• Other Perks – Remote work stipend, wellness allowance, and employee referral bonuses.

How to Apply

Ready to shape the future of connected mobility and help our enterprise customers succeed? Click the link below to submit your application and join the brighthush team.