Senior Technical Customer Success Manager – Enterprise Security & AI Platform Adoption Specialist – Championing Digital Transformation and Customer Success at brighthush

Introduction

In an era where data is the lifeblood of every enterprise, brighthush stands at the forefront of the security revolution. Our AI‑powered platform is engineered to help Fortune 500® organizations protect their digital assets, automate intricate workflows, and unlock new revenue streams. As a Senior Technical Customer Success Manager, you will be the linchpin that transforms our cutting‑edge technology into tangible business value for our most demanding clients. If you thrive on solving high‑impact problems, building lasting relationships, and driving measurable outcomes, this role is your next career milestone.

About brighthush

Founded on the belief that technology should amplify human potential, brighthush has evolved into the AI control tower for business reinvention. Our platform seamlessly unifies any AI, any data, and any workflow, enabling 85% of the Fortune 500® to accelerate innovation, streamline operations, and unlock new revenue streams. We are building an AI‑native culture where technology and talent are unstoppable together, and we’re just getting started.

Why Join brighthush?

At brighthush, you will:

• Partner with C‑suite executives, product leaders, and engineering squads to translate complex technical solutions into clear business outcomes.
• Own the end‑to‑end customer journey for our most strategic accounts, ensuring adoption, satisfaction, and expansion.
• Be part of a high‑velocity, collaborative environment that rewards curiosity, experimentation, and relentless focus on customer success.
• Shape the future of AI‑driven security and workflow automation while advancing your own career trajectory.

Key Responsibilities

• Lead Adoption & Implementation: Design and execute comprehensive adoption roadmaps for platinum‑level customers, ensuring seamless integration of the brighthush platform into their existing ecosystems.
• Strategic Use‑Case Development: Collaborate with CISOs and security teams to identify high‑impact use cases, recommend platform enhancements, and drive continuous improvement of security posture.
• Trusted Advisor: Build and nurture long‑term relationships with technical stakeholders and decision‑makers, becoming the go‑to resource for all platform‑related questions.
• Customer Advocacy: Champion the customer’s voice within brighthush, coordinating cross‑functional teams—Product, Engineering, Sales, Training—to align solutions with business objectives.
• Deployment & Configuration Excellence: Oversee end‑to‑end deployment, ensuring configurations meet key use cases, are delivered on schedule, and adhere to industry best practices.
• Integration Expertise: Stay current on third‑party integrations, understanding how they interact with the brighthush platform in diverse customer environments.
• Thought Leadership: Serve as a subject‑matter expert in your technical domain, sharing insights through workshops, webinars, and internal knowledge bases.
• Growth & Upsell Enablement: Identify and communicate new product capabilities, driving upsell opportunities that align with customer goals and maximize ROI.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 7+ years in a Customer Success Manager, Technical Account Manager, or similar customer‑facing technical role.
• 6+ years of hands‑on experience in network engineering, architecture, or support.
• 6+ years in service delivery or technical account management across pre‑ and post‑sales environments.
• Strong communication and presentation skills, capable of engaging both technical teams and executive audiences.
• 3+ years of experience in IT, security, healthcare technology, or comparable sectors.
• Deep familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Preferred Qualifications & Bonus Skills

• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Proficiency in scripting languages (Python preferred).
• Willingness to travel up to 20–25% per quarter.

Core Competencies

• Strategic Thinking: Ability to translate customer goals into actionable platform strategies.
• Technical Acumen: Deep understanding of security architectures, network protocols, and integration patterns.
• Project Management: Proven track record of delivering complex deployments on time and within scope.
• Influence & Negotiation: Skilled at building consensus across diverse stakeholder groups.
• Data‑Driven Decision Making: Comfortable using metrics and analytics to measure success and drive continuous improvement.
• Customer‑Centric Mindset: Passion for creating exceptional customer experiences and fostering loyalty.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our technology. As a Senior Technical Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, shaping strategy for enterprise accounts.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategies.
• Access continuous learning through internal tech bootcamps, industry conferences, and a generous budget for certifications.
• Mentor junior team members, cultivating the next generation of customer success leaders.

Work Environment & Culture

brighthush thrives on collaboration, curiosity, and a relentless focus on customer success. Our culture is built on:

• Flexibility: Distributed work model with flexible remote and in‑office options.
• Trust: Empowered teams that own outcomes and drive results.
• Diversity & Inclusion: Commitment to a workplace where every voice is heard and valued.
• Innovation: A culture that encourages experimentation, learning from failure, and celebrating wins.
• Community: Regular town halls, hackathons, and volunteer opportunities that strengthen our internal community.

Compensation & Benefits

While specific compensation varies by location, a typical package includes:

• Competitive base salary ranging from $87,000 to $159,000.
• Variable incentive and equity components aligned with performance.
• Health, dental, and vision plans with flexible spending accounts.
• 401(k) plan with company match and Employee Stock Purchase Program (ESPP).
• Generous paid time off, flexible time‑away plans, and family leave programs.
• Professional development stipend and support for certifications.
• Wellness initiatives, including mental health resources and on‑site fitness options.

How to Apply

Ready to help customers unlock the full potential of brighthush's AI‑powered security platform? Submit your application through our careers portal or reach out directly to our talent acquisition team. We’re excited to learn how your expertise can drive success for our clients and elevate our organization.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or any other protected characteristic.

Accessibility & Accommodations

We strive to provide an accessible application experience. If you require accommodations during the hiring process, please contact [email protected] and we’ll be happy to assist.