Senior Travel Customer Experience Specialist – Global Itinerary Planner & Remote Client Engagement Lead at brighthush

About brighthush

brighthush is more than a travel agency; it’s a global movement that redefines how people experience the world. By fusing cutting‑edge technology, local expertise, and an unwavering focus on the customer, we craft journeys that transcend the ordinary. Our remote‑first culture empowers every team member to work from any corner of the planet, fostering creativity, flexibility, and a deep sense of ownership. At brighthush, we believe that travel is a transformative experience that enriches lives, builds connections, and sparks curiosity. Join us and help shape the future of travel, one unforgettable adventure at a time.

Position Overview

We are looking for an energetic, client‑centric professional to become a cornerstone of our customer experience team. As a Senior Travel Customer Experience Specialist, you will be the primary point of contact for travelers seeking to design, book, and enjoy their dream vacations. You will collaborate closely with our sales, marketing, and operations teams to ensure every client interaction is seamless, memorable, and aligned with brighthush’s high‑standard service ethos.

Why Join brighthush?

• Work remotely from anywhere in the world with a flexible schedule.
• Be part of a forward‑thinking, mission‑driven organization that values innovation and personal growth.
• Enjoy competitive compensation, performance bonuses, and a generous benefits package.
• Benefit from discounted travel packages and exclusive industry perks.
• Collaborate with a supportive, collaborative team that celebrates diversity and creativity.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and chat platforms to understand their travel preferences, budgets, and special requirements.
• Itinerary Design: Leverage your knowledge of popular destinations, emerging travel trends, and industry resources to craft customized itineraries that reflect each client’s unique vision.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless integration across all travel components.
• Customer Support: Provide proactive, solution‑oriented assistance throughout the planning process and during the client’s trip, addressing any issues promptly and professionally.
• Sales Collaboration: Partner with the sales and marketing teams to promote and upsell travel packages, ensuring a cohesive customer journey from inquiry to post‑trip follow‑up.
• Industry Insight: Stay current on travel industry developments, new destinations, and regulatory changes to continuously enhance our offerings and maintain a competitive edge.
• Data Management: Maintain accurate client records, booking details, and follow‑up notes in our CRM system, ensuring data integrity and compliance with privacy standards.
• Feedback Loop: Gather client feedback, analyze satisfaction metrics, and collaborate with product teams to refine services and improve overall experience.

Essential Qualifications

• Proven experience in travel customer service, travel agency, or related field.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with the capacity to juggle multiple client requests simultaneously.
• Self‑motivated, results‑driven, and comfortable working independently in a remote environment.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Proficiency with travel booking tools (e.g., brighthush) and CRM platforms.
• Basic understanding of travel regulations, visa requirements, and insurance options.

Preferred Qualifications

• Experience with social media engagement and digital marketing for travel brands.
• Knowledge of sustainable and responsible travel practices.
• Background in hospitality, event planning, or tourism management.
• Certification in travel industry standards (e.g., brighthush).
• Experience managing high‑volume client inquiries and complex itineraries.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Problem‑Solving: Quick thinking and resourcefulness to resolve issues before they impact the client.
• Attention to Detail: Meticulousness in booking accuracy, documentation, and follow‑up.
• Tech Savvy: Comfortable navigating multiple software platforms and learning new tools rapidly.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Travel Customer Experience Specialist, you will have the opportunity to:

• Progress into senior client‑experience roles such as Senior Travel Advisor, Client Success Manager, or Team Lead.
• Transition into specialized areas like Destination Management, Product Development, or Sales Strategy.
• Participate in ongoing training programs, including industry certifications, language courses, and leadership workshops.
• Attend virtual conferences, webinars, and networking events to stay connected with industry trends.
• Contribute to internal innovation initiatives, such as developing new travel packages or enhancing our digital booking platform.

Work Environment & Company Culture

brighthush’s remote‑first culture means you can work from any location that inspires you—whether that’s a home office, a co‑working space, or a beachside café. We foster a culture of:

• Flexibility: Trust in your ability to manage your schedule while meeting client needs.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and cross‑departmental projects.
• Innovation: Encouragement to experiment with new tools, processes, and creative solutions.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are valued and celebrated.
• Well‑Being: Access to mental health resources, wellness programs, and a supportive peer network.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and remote work allowance.
• Generous travel discounts and exclusive partner offers.
• Professional development stipend and tuition reimbursement for relevant courses.
• Annual company‑wide virtual retreats and team‑building events.

How to Apply

Ready to turn your passion for travel into a rewarding career? Submit your resume, a brief cover letter outlining why you’re the perfect fit for brighthush, and any relevant certifications. We’re excited to learn how you can help our clients discover the world in new and exciting ways.

Join brighthush Today

As a Senior Travel Customer Experience Specialist, you’ll be at the heart of every traveler’s journey—crafting itineraries, solving challenges, and ensuring that each trip is a story worth sharing. If you thrive in a dynamic, client‑focused environment and are eager to grow alongside a forward‑thinking travel brand, we want to hear from you. Apply now and become part of a team that’s redefining travel, one unforgettable experience at a time.