Senior Travel Customer Representative – Client Experience & Booking Specialist at brighthush

About brighthush and the Travel Industry

brighthush is a forward‑thinking travel agency that redefines the way people experience the world. With a global network of partners, cutting‑edge technology, and a passion for personalized service, we empower travelers to explore new horizons with confidence and ease. Our mission is simple: to turn every journey into a memorable adventure, one client at a time.

In today’s fast‑moving travel landscape, the role of a Travel Customer Representative is more critical than ever. From the first click on a booking site to the final thank‑you email after a return flight, our representatives are the face of brighthush, ensuring that every interaction reflects our commitment to exceptional service and customer delight.

We’re looking for a dedicated, detail‑oriented, and tech‑savvy professional who thrives in a dynamic environment and loves turning travel dreams into reality. If you’re passionate about travel, enjoy problem‑solving, and want to grow your career in a supportive, innovative company, we want to hear from you.

Key Responsibilities

As a Travel Customer Representative at brighthush, you will be the primary point of contact for our clients throughout their entire travel journey. Your day‑to‑day tasks will include:

• Client Communication: Respond promptly and professionally to inquiries via email, phone, live chat, and social media. Maintain a friendly, empathetic tone while providing accurate information.
• Booking Management: Assist with new reservations, modifications, cancellations, and special requests. Use our proprietary booking platform to ensure data integrity and compliance with agency policies.
• Destination Expertise: Offer detailed insights on destinations, visa requirements, local customs, and travel advisories. Keep up to date with the latest travel trends and industry updates.
• Verify that all booking details are correct, confirm travel documents, and double‑check itineraries before finalizing.
• Reach out to clients post‑trip to gather feedback, address any concerns, and reinforce brand loyalty.
• Handle complaints or emergencies with empathy and a proactive problem‑solving mindset. Escalate complex issues to senior staff when necessary.
• Work closely with the Sales, Operations, and Marketing teams to ensure a seamless customer experience and to share insights that can improve our service offerings.
• Maintain accurate client records in our CRM system, ensuring confidentiality and compliance with data protection regulations.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skills, and personal attributes that align with brighthush’s values:

• Experience: Minimum of 2 years in customer service, preferably in travel, hospitality, or a related field.
• Communication: Exceptional verbal and written communication skills in English. Multilingual abilities are a plus.
• Technical Proficiency: Comfortable with CRM systems, booking engines, and Microsoft Office Suite. Quick to learn new software.
• Attention to Detail: Meticulous in handling itineraries, documentation, and client preferences.
• Problem‑Solving: Ability to think on your feet, troubleshoot issues, and find creative solutions.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Team Player: Collaborative attitude, open to feedback, and eager to share knowledge.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience with airline, hotel, or tour operator booking systems.
• Knowledge of travel insurance products and policies.
• Previous exposure to a remote or hybrid work setting.
• Certifications in customer service or travel industry (e.g., IATA, CTT).
• Proficiency in additional languages such as Spanish, French, or Mandarin.

Core Skills & Competencies

Success at brighthush requires a blend of hard and soft skills:

• Communication Excellence: Clear, concise, and engaging communication across all channels.
• Organizational Mastery: Ability to juggle multiple bookings, deadlines, and client requests simultaneously.
• Tech Savvy: Comfortable navigating complex booking platforms, data entry, and troubleshooting.
• Empathy & Emotional Intelligence: Understanding client emotions, especially during travel disruptions.
• Analytical Thinking: Assessing data to identify trends, potential issues, and improvement opportunities.
• Time Management: Prioritizing tasks to meet SLA targets and client expectations.
• Continuous Learning: Willingness to stay updated on industry trends, new destinations, and emerging technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Travel Customer Representative, you’ll have the chance to:

• Progress to Senior Customer Support or Team Lead roles.
• Transition into specialized areas such as Travel Sales, Destination Management, or Operations.
• Participate in cross‑functional projects that influence product development and customer experience strategies.
• Attend industry conferences, webinars, and training sessions—many of which are covered by brighthush.
• Earn certifications in travel industry standards, customer service excellence, and digital tools.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, innovation, and respect for work‑life balance. Key cultural highlights include:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection. Flexible hours allow you to align your schedule with peak client times and personal commitments.
• Inclusive & Diverse Team: A multicultural workforce that values different perspectives and encourages open dialogue.
• Continuous Feedback Loop: Regular one‑on‑one meetings, performance reviews, and peer recognition programs.
• Community & Social Impact: Volunteer initiatives, sustainability projects, and partnerships with local tourism boards.
• Wellness & Support: Access to mental health resources, wellness stipends, and a supportive HR team.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based bonuses.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Travel perks: discounted rates on flights, hotels, and tours; exclusive industry discounts.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral bonuses and recognition programs.
• Annual company retreats and team‑building events.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values curiosity, creativity, and a shared love for travel. You’ll work alongside passionate professionals who are eager to share knowledge, support your growth, and celebrate your successes. Our remote‑first model gives you the freedom to design a work environment that suits you, while our collaborative culture ensures you never feel isolated.

We’re excited to meet individuals who are ready to make a tangible impact on our clients’ lives, drive innovation in customer service, and help shape the future of travel. If you’re ready to bring your expertise, enthusiasm, and dedication to a team that rewards excellence, we invite you to apply today.