Senior Vice President, Global Strategic Delivery & Customer Success – Driving Innovation, Operational Excellence, and Sustainable Growth in Clean Energy Solutions at brighthush

About brighthush

brighthush stands at the forefront of the clean‑energy revolution, blending cutting‑edge artificial intelligence, cloud‑native architecture, and next‑generation power electronics to empower utilities, manufacturers, and critical infrastructure providers worldwide. Our mission is bold yet clear: accelerate the global transition to a net‑zero future while delivering measurable business value to every customer we serve. We are more than a technology vendor; we are a strategic partner that guides enterprises through regulatory complexity, digital disruption, and sustainability imperatives.

Our culture thrives on bold ideas, cross‑functional collaboration, and a relentless focus on impact. If you are a visionary leader ready to shape the next wave of digital transformation, brighthush offers a platform where your expertise can make a global difference.

Why This Role Matters

The Senior Vice President of Global Strategic Delivery & Customer Success is the linchpin that connects our customers, delivery teams, and business strategy. Your leadership will define how brighthush delivers world‑class solutions, ensures customer success, and drives sustainable growth across continents. By aligning delivery excellence with market opportunities, you will shape the future of our delivery model, customer experience, and operational excellence.

Key Responsibilities

• Strategic Leadership: Craft and execute a forward‑looking strategy for delivery and customer engagement that aligns with brighthush’s vision and market opportunities, ensuring that every initiative drives measurable value.
• Cross‑Functional Team Management: Lead and coach a diverse portfolio of delivery managers, program managers, and customer success leaders across North America, Europe, and Asia, ensuring high‑quality execution, resource optimization, and a culture of excellence.
• Customer Relationship Stewardship: Serve as the primary executive liaison for key enterprise accounts, building trust, understanding evolving needs, and identifying upsell or expansion opportunities that drive revenue growth.
• Operational Excellence: Implement best‑practice frameworks (Agile, Lean, Six Sigma) to streamline processes, reduce cycle times, and improve service delivery metrics, ensuring that delivery is both efficient and scalable.
• Performance Analytics: Own the end‑to‑end KPI ecosystem for delivery and customer success, translating data into actionable insights and reporting to the executive board.
• Change Management: Champion organizational change initiatives, ensuring smooth adoption of new tools, processes, and cultural shifts across all delivery functions.
• Risk & Compliance Oversight: Identify, assess, and mitigate risks related to project delivery, contractual obligations, and regulatory requirements, safeguarding the company’s reputation and bottom line.
• Talent Development: Build a high‑impact talent pipeline, including recruitment, onboarding, training, and succession planning for delivery and customer success roles, ensuring that the organization remains future‑ready.
• Stakeholder Collaboration: Partner with Sales, Product, Finance, and Marketing to align delivery capabilities with market demands and revenue targets, creating a unified approach to growth.
• Innovation Advocacy: Champion emerging technologies and industry trends, ensuring that brighthush’s delivery model remains at the cutting edge of digital transformation.
• Financial Stewardship: Develop and manage budgets for global delivery operations, ensuring cost efficiency while maintaining high service quality and customer satisfaction.
• Strategic Partnerships: Identify and nurture strategic alliances with technology vendors, system integrators, and industry consortia to expand brighthush’s ecosystem and market reach.

Essential Qualifications

• Minimum 12 years of progressive experience in business, engineering, or a related field, with a proven track record in customer‑facing leadership, program management, or operations.
• Strong people‑management experience, having led teams of 50+ professionals across multiple geographies and cultures.
• Demonstrated ability to manage complex, multi‑phase projects with large budgets and tight deadlines, delivering on time and within scope.
• Proficiency in enterprise systems and tools such as brighthush CRM, brighthush Office Suite, brighthush Analytics, and project management platforms (brighthush Project, brighthush Planner).
• Exceptional communication skills—capable of articulating complex concepts to both technical and non‑technical audiences.
• Strategic thinker with a data‑driven mindset, adept at turning insights into actionable plans that drive business outcomes.
• Experience in the energy, utilities, or technology sectors is highly desirable, given the industry focus of brighthush.
• Advanced degree (MBA, MS in Engineering, or equivalent) is preferred, reflecting a strong foundation in business and technical disciplines.

Preferred Qualifications & Competencies

• Experience leading global delivery functions in a multinational organization, with a proven ability to scale operations across borders.
• Deep understanding of digital transformation, cloud services, and AI/ML integration in enterprise solutions, enabling you to guide teams through complex technology landscapes.
• Proven success in driving customer satisfaction scores (CSAT, NPS) and revenue growth through upsell and cross‑sell initiatives, demonstrating a customer‑centric mindset.
• Strong negotiation and contract‑management skills, ensuring favorable terms and long‑term partnership success.
• Fluency in English; additional languages (Spanish, French, German) are a plus, enhancing communication with global stakeholders.
• Leadership style that balances strategic vision with operational rigor, fostering a culture of empowerment, accountability, and continuous improvement.
• Experience with subscription‑based SaaS business models and recurring revenue management.

Skills & Competencies for Success

• Strategic Visionary: Ability to see the big picture, anticipate market shifts, and translate them into actionable strategies.
• Operational Excellence: Mastery of process improvement methodologies (Agile, Lean, Six Sigma) and a track record of delivering high‑quality outcomes.
• Customer‑Obsessed: Deep empathy for customer needs, with a relentless focus on delivering value and exceeding expectations.
• Data‑Driven Decision Maker: Proficiency in analytics tools and a habit of using data to inform strategy, measure performance, and drive continuous improvement.
• Change Champion: Skilled at leading cultural and operational change, ensuring adoption and alignment across diverse teams.
• Influential Communicator: Exceptional written and verbal communication skills, capable of engaging stakeholders at all levels.
• Collaborative Partner: Proven ability to build cross‑functional alliances, aligning product, sales, finance, and marketing toward shared goals.
• Talent Builder: Experience in recruiting, mentoring, and developing high‑potential leaders who can carry the organization forward.
• Financial Acumen: Ability to develop and manage budgets, forecast revenue, and optimize cost structures while maintaining service excellence.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our leaders. In this role you will:

• Participate in executive leadership programs that sharpen strategic thinking, financial acumen, and global business insight.
• Gain exposure to cutting‑edge technologies and industry trends through internal innovation labs, hackathons, and external conferences.
• Mentor the next generation of leaders through formal coaching, mentorship programs, and knowledge‑sharing forums.
• Have the opportunity to transition into broader executive roles—such as Chief Operating Officer or Chief Customer Officer—based on performance and business needs.
• Lead cross‑regional initiatives that broaden your global perspective and deepen your expertise in diverse markets.
• Access a curated learning platform with certifications in Agile, Lean, Six Sigma, and emerging AI/ML technologies.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, collaboration, and impact. We champion:

• Remote‑First Flexibility: Work from any of our supported locations—North Carolina, Atlanta, Charlotte, Houston, Nashville, Orlando, or Pittsburgh—while staying connected through virtual collaboration tools.
• Diversity & Inclusion: A vibrant, inclusive workplace where diverse perspectives drive creativity and better outcomes.
• Employee Well‑Being: Comprehensive health plans, mental‑health resources, and wellness programs that support work‑life balance.
• Community Engagement: Volunteer opportunities and corporate social responsibility initiatives that allow you to give back to local communities.
• Recognition & Rewards: Regular performance recognition, peer‑to‑peer awards, and a transparent bonus structure aligned with company success.
• Learning & Development: Access to a robust learning platform, certifications, and tuition reimbursement to keep your skills sharp.
• Innovation Labs & Hackathons: Quarterly internal hackathons where cross‑functional teams prototype new solutions and win company‑wide recognition.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with seniority and industry benchmarks.
• Performance‑based bonus and equity options that align your success with the company’s growth.
• Health, dental, vision, and life insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Employee assistance programs and wellness initiatives.
• Annual company retreats and team‑building events.

Impact & Vision

As the Senior Vice President of Global Strategic Delivery & Customer Success, you will be at the forefront of brighthush’s mission to accelerate the global energy transition. Your strategic decisions will shape how we deliver value to customers, how we innovate, and how we scale our operations worldwide. You will be a key driver of sustainable growth, ensuring that brighthush remains a trusted partner for utilities, manufacturers, and infrastructure providers as they navigate the complexities of a low‑carbon future.

How to Apply

If you are ready to lead brighthush’s delivery and customer engagement functions to new heights, we invite you to apply today. Join a team that is not only shaping the future of technology but also making a lasting positive impact on the world.