Senior Vice President of Customer Experience & Client Success – Championing Strategic Partnerships, Elevating Satisfaction, Retention, and Sustainable Growth in K–12 School Nutrition

About brighthush

brighthush is a trailblazer in the school nutrition arena, delivering innovative, nutritionally balanced meals that energize students and support academic excellence across the United States. From sunrise breakfast to after‑school snacks, our comprehensive portfolio is designed to meet the evolving dietary needs of diverse student populations while respecting cultural traditions and local preferences. At the heart of our mission lies a simple yet powerful promise: Nourishing lives—one meal at a time.

With a footprint that spans more than 1,200 school districts, brighthush has earned a reputation for operational excellence, culinary creativity, and unwavering commitment to food safety. Our partners trust us to provide reliable, high‑quality meals that comply with the latest federal and state regulations, while also fostering a positive, inclusive environment that encourages healthy habits. As we continue to expand, we are seeking a visionary leader to elevate the customer experience, deepen relationships, and drive sustainable growth.

Why This Role Matters

In the competitive landscape of K–12 food service, the customer experience is the linchpin that determines retention, advocacy, and the long‑term success of our partners. The Senior Vice President of Customer Experience & Client Success will shape how brighthush engages with districts, interprets their evolving needs, and translates insights into actionable strategies. This role is not just about managing accounts—it’s about building trust, fostering collaboration, and ensuring that every meal served reflects our commitment to quality, safety, and community impact.

Key Responsibilities

Client Engagement & Relationship Management

• Develop and sustain multi‑tiered relationships with district leaders, board members, and wellness committees through proactive, strategic communication.
• Lead client interviews, satisfaction surveys, and feedback loops to capture trends, uncover pain points, and identify opportunities for continuous improvement.
• Represent brighthush at Board of Education meetings, district wellness committees, and community events, positioning the organization as a trusted partner.
• Collaborate with Operations and District Managers to align leadership engagement with client visitation schedules and program milestones.
• Champion a customer‑first mindset across all touchpoints, ensuring that every interaction reinforces brighthush’s values and mission.

Account Oversight & Risk Management

• Conduct comprehensive account reviews to assess performance metrics, satisfaction scores, and alignment with client objectives.
• Monitor retention and risk indicators, developing targeted mitigation strategies in partnership with field leadership.
• Drive retention and relationship strategy meetings, ensuring outcomes are documented, tracked, and acted upon in Salesforce.
• Leverage data analytics to translate insights into strategic business actions that enhance client value and profitability.
• Establish governance frameworks for account health, including quarterly business reviews and executive sponsor engagement.

Rebid & Proposal Leadership

• Own the end‑to‑end rebid process, from initial client outreach to proposal development, presentation, and negotiation.
• Collaborate with cross‑functional teams—Operations, Finance, Marketing, and Legal—to craft compelling proposals that highlight brighthush’s value, performance, and community impact.
• Lead client site visits, board presentations, and consultation sessions, ensuring a seamless and persuasive experience.
• Maintain a robust pipeline of renewal and expansion opportunities, forecasting revenue and aligning resources accordingly.
• Implement best‑practice frameworks for proposal quality, pricing strategy, and contract compliance.

Community & Strategic Engagement

• Design and execute strategies that elevate brighthush’s visibility, reputation, and impact within school communities.
• Represent the organization at district, regional, and industry events, positioning brighthush as a thought leader in school nutrition.
• Partner with internal teams to align customer engagement initiatives with brighthush’s mission and strategic objectives.
• Champion community outreach programs that reinforce the brand’s commitment to student health and wellness.
• Develop partnership ecosystems with local food producers, nutrition educators, and health advocates to enrich program offerings.

Leadership & Collaboration

• Work closely with executive and field leadership to ensure alignment of customer experience strategies with business goals.
• Mentor and develop field leaders on relationship management and client communication best practices.
• Foster a culture of excellence and accountability centered on customer‑first values.
• Drive cross‑departmental collaboration, ensuring that insights from the front lines inform product development, marketing, and operations.
• Lead organizational change initiatives that embed customer insights into the DNA of brighthush.

Essential Qualifications

• Bachelor’s degree in Food & Nutrition, Business, Food Service Management, or a related field.
• Minimum of 5 years of progressive experience in food service management or food service sales, with at least 3 years in K–12 nutrition programs.
• Demonstrated success in managing district or regional‑level client relationships.
• Proven experience leading proposals, rebids, or contract renewals in a service‑based organization.
• Strong financial acumen and the ability to translate data into strategic business actions.
• ServSafe certification (required).
• Exceptional written and verbal communication skills, with a track record of influencing senior stakeholders.

Preferred Qualifications

• Advanced degree (MBA, MS in Nutrition, or related) or equivalent professional experience.
• Experience working within a large, multi‑state organization with complex stakeholder ecosystems.
• Track record of building high‑performing teams and fostering a culture of continuous improvement.
• Proficiency with CRM platforms (Salesforce, HubSpot) and data analytics tools (Tableau, Power BI).
• Strong public speaking and presentation skills, with a history of speaking at industry conferences or educational forums.
• Experience navigating federal and state education regulations related to school nutrition.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day operational details.
• Relationship Building – Proven talent for cultivating trust and rapport with diverse stakeholders.
• Data‑Driven Decision Making – Comfortable turning complex data sets into actionable insights.
• Negotiation & Influence – Skilled at navigating complex contracts and securing favorable outcomes.
• Leadership & Coaching – Passion for developing talent and driving performance through mentorship.
• Communication – Exceptional written and verbal communication, with the ability to tailor messages for varied audiences.
• Adaptability – Thrives in a fast‑paced, evolving environment with shifting priorities.
• Customer‑Centric Mindset – Deep commitment to delivering outstanding client experiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. As Senior Vice President of Customer Experience & Client Success, you will:

• Lead a high‑impact, cross‑functional team that shapes the future of school nutrition.
• Collaborate directly with the executive leadership team, gaining exposure to strategic decision‑making at the highest level.
• Drive initiatives that influence product development, marketing strategy, and operational excellence.
• Participate in industry advisory boards, conferences, and thought‑leadership panels, expanding your professional network.
• Benefit from a structured leadership development program, including executive coaching, mentorship, and continuous learning resources.
• Earn certifications in project management, data analytics, and food safety to enhance your professional toolkit.
• Take on stretch assignments that broaden your expertise across new markets and emerging nutrition trends.

Work Environment & Company Culture

brighthush is built on a foundation of purpose, innovation, and collaboration. Our culture is defined by:

• Student‑First Mindset – Every decision is anchored in the well‑being and success of the students we serve.
• Inclusive & Diverse Teams – We celebrate diverse perspectives and foster an environment where all voices are heard.
• Transparent Communication – Open, honest dialogue across all levels ensures alignment and agility.
• Continuous Improvement – We embrace feedback, experiment boldly, and iterate quickly to deliver the best outcomes.
• Community Impact – From local outreach to national policy advocacy, we are committed to making a lasting difference.
• Collaborative Leadership – Leaders at brighthush empower teams, encourage autonomy, and celebrate collective achievements.
• Work‑Life Balance – Flexible schedules, remote‑work options, and wellness programs support holistic well‑being.

Compensation, Perks & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with senior leadership roles in the education and food service sectors.
• Performance‑based bonus structure tied to customer satisfaction, retention, and revenue growth.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for conferences, certifications, and continuing education.
• Flexible work arrangements and remote‑work options where feasible.
• Employee wellness programs, including nutrition workshops and fitness incentives.
• Employee recognition programs that celebrate milestones and outstanding contributions.

Ready to Make a Difference?

If you are a seasoned leader with a passion for transforming customer experiences, a track record of driving growth in K–12 food service, and a desire to make a tangible impact on student health and learning, we invite you to join brighthush. This is your opportunity to shape the future of school nutrition, lead a talented team, and partner with districts that trust us to nourish their students every day.

Apply today and become a pivotal part of a mission that goes beyond meals—one that empowers children to thrive academically, socially, and health‑wise. Together, we can continue to Nourish lives—one meal at a time.