Senior Vice President of Global Customer Onboarding & Professional Services – AI‑Powered Energy Innovation, Scale, and Customer Success Champion at brighthush

About brighthush

brighthush is not just a technology vendor; we are the catalyst that propels the next generation of clean‑energy infrastructure. In a world where the electric grid is evolving into the backbone of digital society, brighthush pioneers AI‑first solutions that empower utilities to act with unprecedented precision, speed, and insight. Our patented brighthush™ Platform delivers appliance‑level intelligence for every meter, every customer, and every hour of the year, turning raw data into actionable knowledge that fuels smarter, cleaner, and more resilient grids.

With connections to over 50 million meters across 50+ utility deployments and a portfolio of more than 20 patents, we blend disaggregation science, generative AI for natural‑language insight, and agentic AI for autonomous operations. The result? Utilities can unlock new revenue streams, improve reliability, and drive sustainable behavior at scale – a capability that traditional analytics platforms simply cannot match.

Recognized as a leader in applied AI and utility analytics, brighthush is on a mission to accelerate a clean‑energy future. We help utilities unlock new revenue streams, improve grid reliability, and deliver personalized, actionable recommendations that drive sustainable behavior across millions of households. Our culture is built on curiosity, transparency, and a relentless focus on customer outcomes. If you want to be part of a team that is redefining the utility sector and shaping the future of energy, brighthush is the place for you.

Why This Role Matters

As the Senior Vice President of Global Customer Onboarding & Professional Services, you will lead brighthush’s worldwide consulting organization – a high‑performing team of 40+ delivery experts, solution architects, program managers, and consultants. You will own the end‑to‑end services lifecycle, from contract negotiation and onboarding through implementation, launch, and ongoing professional services that expand program value over time. Reporting directly to the Chief Operating Officer and serving as a member of the senior leadership team, you will shape the future of how brighthush delivers AI‑powered energy solutions to the world’s largest utilities.

Your Impact

In this role, you will:

• Drive the strategic vision for global customer onboarding, ensuring that every utility partner experiences a seamless, value‑accelerated journey from day one.
• Scale and professionalize the services organization to support rapid growth, geographic expansion, and new product introductions.
• Build and nurture a high‑energy, customer‑centric culture that translates into measurable outcomes for utilities and their end‑users.
• Serve as the trusted advisor to C‑level utility leaders, translating complex AI capabilities into tangible business value.
• Champion continuous improvement, leveraging data, AI, and automation to increase delivery speed, quality, and profitability.

Key Responsibilities

Organizational Leadership & Talent Development

• Lead, mentor, and inspire a diverse team of 40+ professionals across delivery, program management, solution architecture, and consulting.
• Foster a client‑centric culture grounded in ownership, technical excellence, collaboration, and a relentless focus on customer outcomes.
• Design an adaptable organizational structure, clear career paths, and scalable processes that grow in lockstep with brighthush’s rapid expansion.
• Attract, hire, and retain top‑tier talent; build a deep bench of next‑generation services leaders.
• Set measurable goals, performance expectations, and individualized development plans; coach senior leaders to replicate this rigor across their teams.
• Champion a culture of continuous learning, encouraging certifications, cross‑functional projects, and knowledge sharing.

Services Evolution & Delivery Excellence

• Define a multi‑year vision and strategy for the services organization that aligns with brighthush’s product roadmap and the evolving utility market.
• Scale and productize delivery through repeatable, packaged implementation offerings, reusable assets, and AI‑enabled tooling that accelerate time‑to‑value for every customer.
• Own the implementation methodology, delivery playbooks, quality standards, and governance framework; continuously evolve them as products and customer needs change.
• Partner closely with Product, Engineering, DevOps, Data Science, and Data Engineering to ensure every launch is coordinated, well‑governed, and set up for success from day one.
• Define, track, and act on critical KPIs – time‑to‑value, delivery quality, customer satisfaction, utilization, and margin – to drive relentless improvement.
• Champion AI and automation within the services organization to increase speed, consistency, and scalability.
• Lead the development of a robust knowledge base and community of practice that captures lessons learned and best practices.

Financial Management & P&L Ownership

• Own the full services profit‑and‑loss statement, including contracting, revenue forecasting, gross margin, utilization, and cost management.
• Lead resource and capacity planning to align talent, skills, and staffing with the project pipeline and company growth objectives.
• Collaborate with Sales and Finance to establish standards for services scoping, pricing, statements of work, and change orders.
• Develop packaged services offerings and pricing models that create tangible value for customers while supporting profitable growth.
• Report services performance, forecasts, and investment priorities to the COO and the broader executive team.
• Drive continuous improvement of cost structures, leveraging technology and process efficiencies.

Executive Engagement & Strategic Partnerships

• Serve as the executive sponsor for brighthush’s most strategic utility relationships, building trusted, long‑term partnerships with C‑level customer leaders.
• Act as the senior point of accountability for strategic engagements, ensuring alignment on outcomes between brighthush and customer leadership teams.
• Lead ongoing professional services for live customers – including new modules, program expansions, and optimization initiatives – to continuously grow the value realized from brighthush.
• Partner with Sales and Customer Success to identify and shape services‑led expansion opportunities.
• Represent the services organization in executive business reviews, strategic pursuits, and industry forums.
• Advocate for customer needs within the executive team, ensuring that product and engineering roadmaps reflect real‑world insights.

Cross‑Functional Collaboration

• Serve as the voice of the customer to Product and R&D, translating delivery insights into roadmap priorities and implementation tooling.
• Work hand‑in‑hand with Sales, Customer Success, Support, Product, and Engineering to deliver a seamless end‑to‑end experience from contract through steady‑state operations.
• Collaborate with Sales leadership on deal strategy, solution design, and capacity planning for new and expanding business.
• Contribute to company‑wide strategy as a core member of brighthush’s senior leadership team.
• Facilitate cross‑departmental workshops to align on customer journeys, value propositions, and go‑to‑market tactics.

Essential Qualifications

• 15+ years of progressive experience in professional services, consulting, or enterprise software delivery, with a proven record of leading multi‑level organizations of managers and senior leaders.
• Background at a leading global systems integrator or management consulting firm, demonstrating rigorous delivery methodology and executive stakeholder management.
• Demonstrated success scaling and transforming a professional services or implementation organization within an enterprise software company.
• Full P&L ownership experience, including revenue forecasting, margin management, utilization tracking, and resource planning.
• Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks.
• Strong executive presence with a history of building trusted relationships with C‑level customers and internal stakeholders.
• Experience partnering with Product and Engineering to shape roadmap and implementation tooling based on real‑world customer insight.
• Exceptional communication and leadership skills; ability to set a compelling vision, inspire teams, and drive cross‑functional alignment.
• Bachelor’s degree in business, engineering, computer science, or a related field.

Preferred Qualifications

• MBA or equivalent advanced degree.
• Direct experience in the utility industry, at a utility‑focused software company, or at a consulting firm serving utilities.
• Track record delivering services across multiple geographies and cultural contexts.
• Hands‑on experience applying AI and automation to scale services delivery.
• Experience with cloud‑native delivery platforms and modern DevOps practices.

Core Skills & Competencies

• Strategic Vision: Ability to anticipate market trends, translate them into actionable service strategies, and position brighthush as the go‑to AI partner for utilities.
• Operational Excellence: Mastery of process design, governance, and metrics that drive efficiency, quality, and repeatable success.
• People Leadership: Proven talent‑building capabilities, from recruiting top performers to developing future leaders.
• Financial Acumen: Strong understanding of services economics, pricing models, and margin optimization.
• Customer‑Centric Mindset: Deep empathy for utility executives and a relentless focus on delivering measurable outcomes.
• Technical Fluency: Comfortable discussing AI, machine learning, data platforms, and energy analytics with both technical and non‑technical audiences.
• Change Management: Skilled at guiding organizations through transformation, adoption of new tools, and cultural shifts.
• Collaboration & Influence: Ability to build consensus across diverse stakeholders and drive alignment on complex initiatives.

What You’ll Gain at brighthush

Career Growth & Impact

Lead a high‑visibility function at a fast‑scaling AI company that is reshaping the future of energy. Your work will directly influence how millions of households manage consumption, how utilities integrate distributed energy resources, and how the grid evolves toward sustainability. You will have the opportunity to shape the services strategy that will drive the next wave of growth for brighthush and its customers.

Collaborative Culture

Join a passionate, mission‑driven team that values curiosity, transparency, and continuous learning. brighthush’s senior leadership is deeply invested in your success, providing mentorship, executive sponsorship, and a clear path for advancement. We celebrate diverse perspectives and encourage every team member to bring their authentic self to work.

Cutting‑Edge Technology

Gain hands‑on exposure to industry‑leading AI, generative models, and autonomous analytics that are redefining utility operations. You’ll work alongside world‑class data scientists, engineers, and product innovators, and you will have the chance to influence the next generation of AI‑powered solutions.

Compensation & Benefits

• Competitive base salary ranging from $220,000 – $250,000 (DOE), with eligibility for discretionary annual bonus and equity participation.
• Comprehensive medical, dental, and vision coverage from day one.
• Health‑savings (HSA), flexible‑spending (FSA/DCFSA), and 401(k) retirement plans.
• Flexible paid time off, remote‑first work model (US‑based), and up to 25 % travel for client engagements.
• Annual wellness stipend, professional development budget, and paid parental leave.
• Employee discounts on entertainment, technology, and insurance products.
• Mental‑health resources for you and your family, plus community service days with paid volunteer time.

Our Commitment to Diversity, Equity & Inclusion

brighthush believes that a diverse workforce fuels innovation. We celebrate the unique backgrounds, perspectives, and abilities of every employee and are committed to creating an environment where every voice is heard and valued. Our hiring decisions are based solely on skills, talent, and passion—not on gender, race, age, or any other protected characteristic.

Ready to Lead the Future of Energy?

If you are a visionary services leader who thrives in fast‑moving, technology‑driven environments and wants to make a tangible impact on the world’s energy transition, we want to hear from you. Apply today to join brighthush and help shape the next generation of AI‑powered utility solutions.