Senior Virtual Insurance Customer Service Representative – Inside Sales & Policy Lifecycle Management for Nationwide Clients, Remote, High‑Impact Role at brighthush

About brighthush and the Future of Insurance

brighthush is not just an insurance provider; we are a movement that reimagines how protection is delivered in the 21st century. With a mission to empower families, businesses, and communities across the United States, we blend cutting‑edge technology, data‑driven insights, and a relentless focus on customer experience to create personalized, high‑quality insurance solutions. Our remote‑first culture means that every team member, no matter where they are, can contribute to a shared vision: to make insurance simple, transparent, and truly customer‑centric.

In an era where digital transformation is reshaping every industry, the insurance sector is evolving faster than ever. New products, regulatory shifts, and changing consumer expectations demand agility, expertise, and a passion for continuous learning. At brighthush, we have embraced this challenge by building a fully virtual organization that leverages AI, cloud‑based platforms, and real‑time analytics to connect clients with the right coverage, anytime, anywhere.

Why This Role Matters

As a Senior Virtual Insurance Customer Service Representative, you will be the frontline ambassador of brighthush’s brand. Your expertise will guide clients through the entire policy lifecycle—from initial needs assessment to final coverage selection, endorsements, renewals, and claims. You will play a pivotal role in driving customer satisfaction, revenue growth, and brand loyalty across a nationwide client base.

Key Responsibilities

• Client Engagement & Consultation: Initiate proactive outreach to prospective and existing clients across the United States, guiding them through every stage of the policy lifecycle. Use consultative selling techniques to uncover needs, recommend solutions, and close deals.
• Policy Management & Compliance: Execute policy changes, endorsements, renewals, and claims inquiries with meticulous attention to detail. Ensure all actions comply with state regulations and internal quality standards.
• Relationship Building: Cultivate long‑term, trust‑based relationships by maintaining regular, transparent communication. Deliver exceptional service that consistently exceeds client expectations.
• Market Intelligence & Thought Leadership: Stay ahead of industry trends, product innovations, and regulatory updates. Translate insights into actionable recommendations for the sales and product teams.
• Cross‑Functional Collaboration: Partner with underwriting, claims, and product development teams to refine strategies, share best practices, and drive collective performance improvements.
• Continuous Learning & Development: Engage in ongoing training programs, product workshops, and professional development initiatives to deepen expertise and broaden product knowledge.
• Performance Metrics & Accountability: Meet or exceed individual and team sales targets, client satisfaction scores, and operational efficiency benchmarks. Contribute to brighthush’s overall success and growth trajectory.

Essential Qualifications

• Exceptional verbal and written communication skills, with the ability to explain complex insurance concepts in a clear, client‑friendly manner.
• Strong commitment to customer service and a proven track record of achieving high client satisfaction scores.
• Demonstrated adaptability and effectiveness in a fast‑paced, fully virtual work environment.
• Possession of relevant state insurance licenses, or a willingness to obtain required licenses for the states served (including Texas) within a reasonable timeframe.
• Legal authorization to work in the United States, with a preference for candidates residing in San Antonio, TX or the Central Time Zone to align with local business hours.

Preferred Qualifications

• Prior experience in insurance sales or customer service, preferably within a virtual or remote setting.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and virtual communication tools (Zoom, Teams).
• Knowledge of Texas insurance regulations and market dynamics.
• Experience with data‑driven sales analytics and performance reporting.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help clients achieve their coverage goals.
• Analytical Thinking: Ability to assess client needs, evaluate product fit, and recommend optimal solutions.
• Communication Excellence: Clear, concise, and persuasive communication across multiple channels.
• Time Management: Prioritization of tasks, meeting deadlines, and juggling multiple client accounts simultaneously.
• Collaboration & Teamwork: Willingness to share insights, support teammates, and contribute to a positive, high‑performing culture.
• Tech Savvy: Comfortable navigating digital tools, learning new software quickly, and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, professional development is a shared journey. As a member of our Inside Sales team, you will:

• Progress through a structured career ladder that includes roles such as Senior Customer Service Representative, Team Lead, and Sales Manager.
• Access a comprehensive learning platform featuring industry certifications, product training modules, and soft‑skill workshops.
• Participate in mentorship programs pairing you with seasoned leaders who can guide your career trajectory.
• Engage in cross‑functional projects that broaden your understanding of underwriting, claims, and product development.
• Earn performance‑based bonuses and recognition awards that reward excellence and innovation.

Work Environment & Company Culture

brighthush thrives on a culture that blends flexibility with accountability. Our fully remote model empowers you to work from anywhere while maintaining strong connections with your teammates through:

• Weekly virtual huddles, team‑building activities, and open‑door leadership forums.
• A collaborative platform that encourages idea sharing, peer feedback, and continuous improvement.
• Clear communication channels that keep everyone informed about company goals, product updates, and market insights.
• Recognition programs that celebrate milestones, client success stories, and innovative solutions.

We value diversity, inclusion, and a growth mindset. Every team member’s voice matters, and we actively foster an environment where creativity, curiosity, and collaboration flourish.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and licensing status, brighthush offers a competitive base salary complemented by:

• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and reimbursement for industry certifications.
• Flexible work schedule and fully remote work setup.
• Employee wellness programs, including virtual fitness classes and mental health resources.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a mission to transform the insurance experience for millions of people. You’ll work alongside passionate professionals who are committed to innovation, customer success, and continuous learning. Your contributions will directly impact client satisfaction, company growth, and the broader community.

We’re looking for a proactive, client‑focused individual who thrives in a virtual environment and is eager to grow both personally and professionally. If you’re ready to bring your expertise, enthusiasm, and dedication to a forward‑thinking organization, we want to hear from you.

Apply Today

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to exploring how your unique talents can help us shape the future of insurance.