Senior Wholesale Customer Service Specialist – Order Management & Analytics Lead, Relationship Builder, Data‑Driven Support Champion – brighthush

About brighthush – A Legacy of Innovation and Sustainability

brighthush has been a pioneer at the crossroads of craftsmanship and technology for more than a century. From the rugged, expedition‑ready boots that once carried explorers across uncharted terrains to today’s eco‑friendly, high‑performance footwear, brighthush has consistently blended heritage with cutting‑edge innovation. Our commitment to sustainability, ethical sourcing, and data‑rich insights has positioned us as a trusted partner for retailers, distributors, and brand collaborators worldwide. As a leading name in the wholesale arena, we empower our partners with not only high‑quality products but also unparalleled service, actionable analytics, and a collaborative spirit that fuels mutual growth.

Why Join brighthush – Your Career, Our Mission, and a Culture That Thrives on Excellence

At brighthush, every interaction is an opportunity to shape a brand story that echoes through markets and generations. Our Wholesale Customer Service team is the heartbeat of that narrative, ensuring that every partner receives the support, guidance, and data they need to thrive. If you are passionate about creating memorable customer experiences, thrive in a fast‑paced environment, and want to be part of a brand that champions integrity, creativity, and collaboration, brighthush is the place for you. Join us and experience a culture that rewards curiosity, celebrates diversity, and nurtures continuous learning.

What You’ll Be Doing Every Day

As a Senior Wholesale Customer Service Specialist, you will be the linchpin between brighthush’s product excellence and our wholesale partners’ success. Your day will be a blend of strategic problem‑solving, data analysis, and relationship building, all while driving operational efficiency and elevating the customer experience.

Key Responsibilities – Your Impact in Every Interaction

• Order Processing & Management: Capture, modify, and track wholesale orders from inception to fulfillment with precision. Handle return authorizations, coordinate with fulfillment centers, and ensure on‑time delivery that meets or exceeds partner expectations.
• Customer Issue Resolution: Serve as the first point of contact for inquiries, complaints, and escalations. Resolve issues with professionalism, empathy, and a solutions‑oriented mindset while adhering to company policies and industry best practices.
• Product Knowledge Development: Master brighthush’s extensive product catalog, pricing structures, and promotional programs. Translate this knowledge into clear, actionable information for partners, enabling them to make informed purchasing decisions.
• Relationship Building: Cultivate strong, trust‑based relationships with wholesale customers, brand partners, vendor compliance teams, and distribution centers. Act as a strategic advisor who understands each partner’s unique needs and goals.
• Account & Brand Profile Management: Maintain up‑to‑date account and brand profiles in our CRM and ERP systems. Ensure data integrity across all touchpoints, from order entry to post‑sales follow‑up.
• Data Analysis & Reporting: Leverage reporting tools to analyze customer data, identify trends, and recommend process improvements. Translate insights into actionable strategies that enhance order accuracy and customer satisfaction.
• Cross‑Functional Collaboration: Partner closely with sales, logistics, finance, and marketing teams to align on customer needs, resolve complex issues, and drive continuous improvement initiatives.
• Compliance & Diversity: Execute duties in line with brighthush’s AAP/EEO goals, ensuring inclusive and equitable service for all partners. Uphold data privacy and regulatory standards at every step.
• Continuous Improvement: Participate in process improvement projects, share best practices, and contribute to a culture of learning and innovation. Champion new ideas that streamline operations and elevate the customer experience.
• Technology Stewardship: Stay current with the latest ERP, CRM, and analytics tools. Provide feedback to IT on system enhancements that can improve workflow efficiency.
• Performance Metrics: Track and report on key performance indicators such as order accuracy, resolution time, and partner satisfaction scores. Use data to drive accountability and celebrate successes.

Essential Qualifications – What We Expect From You

• High School Diploma or equivalent; post‑secondary education preferred.
• 1–2 years of experience in customer service, ideally within a wholesale or retail environment.
• Proficiency with order and warehouse processing systems; experience with brighthush or similar ERP platforms is a plus.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Excellent problem‑solving abilities and sound judgment in decision‑making.
• Ability to thrive in a fast‑paced environment and manage multiple tasks simultaneously.
• Proficiency in brighthush Office Suite, especially Outlook and Teams.
• Self‑motivated, detail‑oriented, and committed to delivering high‑quality service.

Preferred Qualifications – What Will Set You Apart

• Experience with CRM platforms and data analytics tools.
• Knowledge of supply chain logistics and inventory management.
• Previous exposure to the footwear or apparel industry.
• Experience working remotely with a dedicated home office setup.
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Core Skills & Competencies – The DNA of Success at brighthush

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Analytical Thinking: Ability to interpret data, spot trends, and propose actionable solutions.
• Collaboration: Comfortable working across departments and with external partners.
• Adaptability: Quick to adjust to new processes, technologies, and shifting priorities.
• Time Management: Efficiently prioritize tasks to meet deadlines in a dynamic environment.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, growth is a shared journey. As a Senior Wholesale Customer Service Specialist, you will have access to a wealth of development resources designed to elevate your career trajectory:

• Structured onboarding and mentorship programs that pair you with seasoned professionals.
• Regular training sessions on product knowledge, systems, and industry trends.
• Cross‑training opportunities in sales, logistics, or marketing functions.
• Clear career pathways to roles such as Senior Customer Service Specialist, Account Manager, Operations Analyst, or even Leadership positions.
• Participation in innovation projects that shape the future of wholesale operations.
• Access to a global network of industry experts and thought leaders.
• Annual leadership development workshops and certifications.

Work Environment & Culture – Where Innovation Meets Collaboration

brighthush champions a culture of inclusivity, creativity, and continuous improvement. Our remote work model empowers you to balance professional and personal commitments while staying connected to a vibrant team. Key cultural pillars include:

• Collaboration: Open communication channels and regular virtual team huddles.
• Recognition: Celebrating achievements through peer shout‑outs and quarterly awards.
• Wellness: Flexible schedules, mental health resources, and virtual fitness challenges.
• Diversity & Inclusion: Commitment to equal opportunity and a welcoming environment for all.
• Innovation: Encouraging experimentation and rewarding creative problem‑solving.
• Work‑Life Balance: Remote flexibility, generous paid time off, and a supportive manager culture.

Compensation & Benefits – We Value Your Contribution

Salary Range: $13.60 – $17.85 per hour, commensurate with experience and performance. Benefits: Comprehensive health, dental, and vision plans; 401(k) with company match; paid time off; and employee discounts on brighthush products. Perks: Remote work flexibility, professional development budget, access to a global network of industry experts, and a culture that rewards innovation and excellence.

Our Commitment to Diversity & Inclusion

brighthush is dedicated to fostering an environment where every voice is heard and every individual can thrive. We actively seek diverse perspectives and encourage applicants from all backgrounds to apply. Our inclusive hiring practices ensure that talent, not tenure, drives success.

Technology & Tools You’ll Use

As a Senior Wholesale Customer Service Specialist, you will work with a suite of modern tools designed to streamline operations and enhance partner engagement:

• ERP System – for order entry, inventory tracking, and fulfillment coordination.
• CRM Platform – for account management, communication history, and data integrity.
• Analytics Dashboard – to monitor KPIs, identify trends, and generate actionable reports.
• Collaboration Suite – Outlook, Teams, and SharePoint for seamless communication.
• Project Management Tool – to track improvement initiatives and cross‑functional projects.

Performance Metrics & Success Indicators

Your success will be measured by a combination of quantitative and qualitative metrics:

• Order Accuracy Rate – target of 99.5% or higher.
• First‑Contact Resolution – aim for 85% or greater.
• Partner Satisfaction Score – maintain a score above 4.5/5.
• Process Improvement Contributions – number of implemented ideas per quarter.
• Professional Development Milestones – completion of certifications and training modules.

How to Apply – Take the Next Step in Your Career

Ready to elevate your career and make a tangible impact on a leading global brand? Submit your application through our careers portal or click the link below to start the process. We look forward to discovering how your skills and passion align with brighthush’s mission to deliver exceptional customer experiences worldwide.

Apply to this position now