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Service Centre Coordinator (After-Hours)

MHR Corporate Office | Bellville, Cape Town | South Africa

Closing date: 25/10/2026 Number of positions: 1 Recruiter name: Lerato Khati Reference number: 74957 Workplace Type: Remote Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To address client staffing requests and placements. To monitor own performance to ensure excellent client service is provided.To address client staffing requests and placements. To monitor own performance to ensure excellent client service is provided.

KEY RESPONSIBILITY AREAS

Address client staffing requests and coordinate placements/cancellations of MHR Panel Members

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

Experience working in an hospital environment

3 - 6 months Call Centre experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Nursing and Admin structures and scope of practices
• Computer literate with strong Microsoft Word, Excel, Outlook skills and the ability to learn new systems
• Excellent Telephone and email etiquette
• Exceptional client service skills and sound client service experience
• Good time management skills
• Well organised with exceptional planning and administrative skills

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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Job Segment: Call Center, Customer Service

Grade 12; hospital environment experience; 3-6 months call centre experience; computer literacy in Microsoft Word, Excel, Outlook; excellent telephone and email etiquette; strong client service skills.

Key Responsibilities

• addressing staffing requests
• coordinating placements
• monitoring performance

Skills & Tools

Microsoft Word, Microsoft Excel, Microsoft Outlook

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Bellville, Western Cape, South Africa
• Languages: English

About Mediclinic

A healthcare group providing acute-care, specialist-orientated, multi-disciplinary services. — Industry: Healthcare