Service Operations Analyst (Pod) (Fully Remote)
Act as the Service Operations point person for one or more service delivery pods, bringing visibility to open actions, blockers, and risks. Reduce dependencies on Support Managers for non-technical work and ensure structured follow-up and accountability. Client Health, QBR Readiness, and Service Visibility: Drive QBR readiness and post-QBR follow-through, monitoring client health indicators like backlog trends and SLA risks. Prepare pod-level visibility into performance and ensure action items from QBRs are tracked to completion. Workflow Governance and Process Improvement: Own complex cross-functional workflows end-to-end, ensuring they are clear and documented. Identify inefficiencies and propose scalable improvements, leveraging automation and AI where possible. Tooling, Dashboards, and Cross-Functional Coordination: Maintain operational visibility using tools like Monday.com, ConnectWise Manage, and Power BI. Coordinate across Service, Project, Finance, and other teams, communicating clearly on status and risks without direct authority. Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown through a focus on service and values ownership, execution, growth, intelligence, and camaraderie. Experience: 2 years required