Service Quality Sr. Program Manager
Job Description
Service Quality Sr. Program Manager 17338 Hourly pay: $55-$85/hr (Depends on location) Worksite: Leading professional networking company (Remote, Open to candidates located in the United States) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program 40 hours/week, 8 Month Assignment A leading professional networking company seeks a Service Quality Sr. Program Manager to drive project management, communications, and operational excellence for its global sales readiness programs. Responsibilities: - Lead project management for global sales readiness programs, developing plans and timelines, owning milestone completion, and proactively identifying, communicating, and mitigating project risks. - Create and execute sales readiness communication plans and own the team's microsites, including type, branding, and keeping content current. - Build and publish a dashboard of program success, measuring and tracking progress, identifying misses, and creating plans to improve. - Provide coordination and logistical support for learning programs such as offsites, summits, and kick-offs. - Find opportunities for synergy and leverage across global sales readiness, and take ownership of broad tracks of work. Qualifications: - 6+ years of project management experience. - 6+ years of experience in a sales closing role, sales readiness, learning and development, or management consulting. - Bachelor's degree. - PMP certification is preferred. - An analytical approach to understanding the business impact of sales readiness programs is preferred. - Experience leading multiple projects and meeting deadlines with little supervision is preferred. - Strong executive presence, including the ability to set clear expectations and hold coworkers accountable for commitments, is preferred. - Experience with an LMS and SharePoint is preferred. #PP