Service Underwriter II

UFG is currently hiring for a Service Underwriter II who will be able to provide quality customer service to internal & external clients, underwrite new & existing business, and provide superior end-to-end service in the Service Center. A Service Underwriter II will have general expertise in underwriting profitability, production, agency relations, and customer service and leadership skills. The ideal candidate is someone who is self-motivated with strong multi-tasking ability. Essential Duties & Responsibilities: Underwriting Profitability, Production, Agency Relations & Customer Service Make educated decisions on claims and risk controls After issuance of new policies, assist with onboarding insureds General to working knowledge of new business risk analysis Assist policyholders with policy changes, renewal instructions, drivers lists, certificates of insurance, cancellations, reinstatements, first loss reports, billing/claims/policy inquiries, replacement auto ID cards, coverage questions, etc. both over the phone and through written correspondence. Enter accurate information onto the various computer systems from policyholder phone calls and written correspondence Review policy change requests, renewal instructions, MVR’s, Experience Mods, loss experience, Loss Control reports and product brochures for risk acceptability. May consult management, other underwriters, websites, and Best Underwriting Guide Ask pertinent questions when a policyholder requests a policy change – midterm and renewal. Select critical information needed Utilizing negotiation and sales tactics knowledgably Utilize underwriting resources Work to de-escalate issues that are derived/perceived from our internal/external customers Use analytical tools provided to track customer interactions and provide agency’s with detailed information of these interactions Work towards developing agency partnerships by having consistent communication and potential in-person visits Building communication with agency expectations Uses attributes including planning, persuasion, strategy and other tactics efficiently Leadership Responsibilities Able to incorporate feedback and take direction well Communicates successes & opportunities for improvement Raises vital questions, issues, and recommends solutions where applicable Gathers appropriate resources to problem solve Plan & prioritizes daily activities Reviews team schedule to support business need Demonstrates solid judgment, competence, and knowledge critical to this role Demonstrates the ability to recognize the need for changes and positively support change efforts Promotes shared knowledge Work to de-escalate issues that are derived/perceived from internal/external customers by taking accountability and ownership Understands complex issues and initiates potential solutions Job Specifications: Education: Bachelor’s Degree preferred or equivalent work experience Preferred to have insurance coursework and/or designations Examples may include AINS, AU, CPCU Property & Casualty License required Experience: 3+ years of relevant experience 3+ years of customer service experience Independent agency experience is a plus Knowledge, skills & abilities: Solid expertise in MS Suite Working knowledge of: Underwriting concepts Contract knowledge Negotiation skills Mentoring Professionally presented ideas, thoughts, explanations, and written communication Solid use of professional etiquette Analytical and detail oriented General knowledge of United Fire Group systems, rating & underwriting Be approachable and build a trusting environment to encourage team collaboration Deals effectively with others in both favorable and unfavorable situations regardless of status of position Accepts interpersonal and cultural diversity Working Conditions: General office work environment not typically subject to adverse environmental factors. Requires extended computer usage, extended periods of sitting and an expectation for phone coverage.