ServiceNow Generative AI Consultant
Role : ServiceNow Generative AI Consultant Job location : Remote Role Summary We are seeking an experienced ServiceNow AI Adoption Consultant with deep expertise in ServiceNow platform implementation, AI-enabled workflows, and enterprise transformation initiatives. The ideal candidate will lead the deployment and adoption of Now Assist and ServiceNow AI capabilities, helping customers accelerate business outcomes through Generative AI, automation, and intelligent workflow solutions. This role combines technical implementation, AI solution architecture support, customer enablement, and strategic AI adoption consulting. The candidate will work closely with AI Transformation Architects, business stakeholders, and technical teams to deliver scalable AI-powered ServiceNow solutions.
Key Responsibilities
ServiceNow AI Implementation & Configuration Deploy, configure, and optimize ServiceNow AI capabilities including: Now Assist Generative AI (GenAI) AI Agents Virtual Agent Natural Language Understanding (NLU) AI Search Issue Auto Resolution Task Intelligence Document Intelligence Configure workflows, integrations, and automation solutions based on customer requirements and ServiceNow best practices. Translate AI Transformation Architect designs and blueprints into production-ready implementations. Build and maintain scalable AI-enabled ServiceNow solutions across multiple customer environments. Leverage Flow Designer, Integration Hub, APIs, Studio IDE, and Automated Test Framework (ATF) to support AI-driven business processes. AI Adoption & Transformation Execute customer-specific AI adoption strategies and roadmaps. Drive measurable AI success metrics, including: Active user adoption Workflow automation coverage Productivity improvements Reduction in manual effort Time-to-value for AI initiatives Rapidly prototype and validate AI use cases aligned with business objectives. Identify opportunities to expand AI adoption across ITSM, CSM, CMDB, DevOps, and Connected Operations workflows. Customer Engagement & Enablement Conduct workshops, discovery sessions, and AI enablement programs. Provide hands-on training and knowledge transfer to customer teams. Present AI capabilities, use cases, and business value to technical and non-technical stakeholders. Participate in executive briefings, steering committee meetings, and Quarterly Business Reviews (QBRs). Serve as a trusted advisor and Subject Matter Expert (SME) throughout the customer lifecycle. Technical Consulting & Problem Resolution Analyze and troubleshoot configuration conflicts, integration issues, and AI activation challenges. Identify data quality gaps, CMDB concerns, and platform limitations affecting AI performance. Recommend implementation alternatives with associated risks, advantages, and business impact. Escalate adoption blockers and provide actionable remediation strategies. Support governance, security, compliance, and responsible AI practices within customer environments. Knowledge Management & Leadership Document customer configurations, deployment patterns, lessons learned, and AI adoption outcomes. Contribute to reusable assets, accelerators, and implementation best practices. Mentor junior consultants and lead technical workstreams. Promote continuous improvement through innovation and emerging AI capabilities.
Required Qualifications
Experience Proven years of hands-on ServiceNow implementation and configuration experience. Proven experience deploying ServiceNow AI capabilities in enterprise environments. Strong background delivering projects using Agile and sprint-based methodologies. Experience translating business requirements into scalable ServiceNow solutions. ServiceNow Expertise Hands-on experience with one or more of the following: Now Assist Generative AI (GenAI) AI Agents Virtual Agent NLU AI Search Task Intelligence Document Intelligence Predictive Intelligence Platform Capabilities Strong expertise in ServiceNow ITSM Flow Designer Integration Hub Studio IDE Scripted APIs Business Rules Service Catalog Automated Test Framework (ATF) Service Portal / Employee Center AI & Automation Knowledge Understanding of AI/ML concepts and enterprise AI adoption. Experience with: Large Language Models (LLMs) Prompt Engineering Generative AI Applications AI-assisted workflow automation Familiarity with enterprise AI governance and responsible AI frameworks. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf