Single Event Operations Specialist

This is a Fully Remote Job About Our Client: Zipliens operates in the lien resolution industry, focusing on simplifying the lien process for personal injury law firms. The organization addresses challenges in managing and resolving liens efficiently by developing improved tools and reporting systems, supporting growth in lien resolution operations. About the Opportunity: The SINGLE EVENT OPERATIONS SPECIALIST supports the Sr. Director of Single Event to enhance lien resolution workflows and data management. This role ensures the accuracy and clarity of processes, facilitates communication between operational and technical teams, and helps track key performance metrics to improve the team's effectiveness. Responsibilities: Review and update portal workflows, document changes, and communicate needs to Product and Development teams. Develop lienholder-specific workflows in collaboration with the Agency Management team. Support the integration and testing of new tools introduced by R&D. Identify process bottlenecks and recommend improvements to the Sr. Director. Maintain and clean customer, client, and metric data, addressing gaps and errors. Report recurring data issues and suggest preventive measures to Development. Define and track core KPIs such as lien reductions and time to resolution. Assess existing reports, identify gaps, and collaborate with Development and Data Engineering to create necessary dashboards. Generate and refine recurring reports supporting lienholder, agency, and customer needs. Monitor the impact of workflow changes on team performance against KPIs. Requirements: Minimum 3 years of experience in operations, data, reporting, or process improvement. Knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows. Advanced skills in Excel or Google Sheets. Experience documenting workflows and communicating operational requirements to technical teams. Strong attention to detail with the ability to manage inconsistent or incomplete data. Clear written and verbal communication skills. Ability to work independently and adapt to evolving processes. Experience handling sensitive or confidential information, including PHI. Bachelor’s degree or equivalent experience. Pay Range and Compensation Package: The total base salary range for this role is $51,000 - $69,000 annually, with opportunity for a quarterly discretionary bonus. Final compensation will be determined based on skills and experience. Benefits & Perks: Private Health Care Plan covering Medical, Dental, and Vision Company HSA contributions for HDHP participants Flexible Spending Accounts for Health and Dependent Care Company-paid Short-Term Disability Coverage Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options 401(k) Plan with Company Match Paid Time Off including Vacation, Sick Time, and 10 paid Holidays Parental Leave Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.