S&O Director, Commercial Change Management

S&O Director, Commercial Change Management The Hackett Group · Remote, US-based · Up to 50% travel Company Overview The Hackett Group, Inc. (NASDAQ: HCKT) is a global consulting and executive advisory firm headquartered in Miami, with offices across the Americas, Europe and Asia. The firm combines proprietary benchmarking insights and proven best practices with expertise in business transformation, enterprise applications and generative AI to help organizations improve performance. Its consultants work with clients to rethink operations, modernize technology and implement solutions that support greater efficiency, innovation and growth. Position Overview The Hackett Group is hiring a Director to lead change management for commercial transformation programs at large, complex clients. These programs redesign how sales, marketing, and customer service organizations go to market and serve customers. Their value depends on whether the people in those organizations actually adopt the new structures, processes, technologies and ways of working. On some engagements, the Director serves as the change lead within a broader transformation; on others, the Director leads the full commercial transformation end to end. Alongside delivery, the role builds the firm’s commercial change management offering and brand and owns a meaningful share of business development. The Director runs multiple client programs concurrently with minimal oversight.

Responsibilities

Lead change management on commercial transformations, including role-level impact assessment, stakeholder and sponsor alignment, readiness, and the change roadmap Drive adoption through communications, enablement, and reinforcement, including the people side of territory, account, role, and compensation changes Define adoption metrics and baselines, and track whether the new model holds after go-live Lead full commercial transformations where required, from future-state operating model design through pilot and wave deployment Lead change for CRM, marketing, contact center, and AI-enabled selling and service tool deployments Build the firm’s commercial change management offering, including methodology, assets, and thought leadership Lead pursuits end to end, from shaping opportunities through proposals, SOWs, and pitches, and expand within active accounts Serve as senior relationship owner with client VPs and SVPs, manage engagement financials, and lead blended teams that include offshore resources Qualifications 10+ years in management consulting or professional services, with significant time leading change in sales, marketing, or customer service organizations Experience on fee-based advisory engagements, not only implementation or presales work End-to-end leadership of commercial change programs that affected seller roles, account ownership, compensation, or service models Working command of commercial design (coverage, channel, organization and role design, sales process, compensation) sufficient to lead a transformation end to end Fluency in Prosci ADKAR, Kotter, or a comparable change methodology Experience leading change on commercial technology deployments, including Salesforce and other commercial-focused platforms Business development track record, including proposals, pricing, SOWs, and executive pitches Experience building a consulting offering or methodology from the ground up Credibility with VP, SVP, and C-level leaders in politically complex environments Commercial sector experience across industries such as CPG, Industrial, Retail, and Technology Bachelor’s degree required; MBA preferred